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ALIDA MOBILE APP

KEEP TRACK OF CUSTOMER EXPERIENCE & INSIGHTS PROGRAMS ON THE GO

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The Alida Mobile App is your source for up-to-the-minute customer and employee insights. Complementing Alida Sparq and Alida Surveys, the Alida Mobile App fosters collaboration and improved visibility of customer experience (CX) & insights programs by enabling administrator users, functional teams, and executives with data necessary to make decisions on the go.

 

The Alida Mobile App Difference

Make your CX & insights program pervasive

Your CX and insights programs are cross functional. The Alida Mobile App helps you put the right data into the palms of the right people at the right time.

Stay in the know, always

Set up custom notifications to receive automated alerts on activity status and take quick actions from the convenience of your mobile device.

Access the details behind metrics you care about

Go beyond simply tracking key metrics such as Net Promoter Score (NPS) to dig into the details including customer verbatims.

Get the Alida Mobile App Datasheet

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“I like the fact that the mobile app sends updates on the progress of open projects through notifications. We recently launched a new study and I didn't need to keep getting back to my laptop over the weekend just to monitor the status.”

Sony Mandap, Customer Intelligence Manager, Globe Telecom

SEE WHAT’S IMPORTANT AT A GLANCE

CONSUME DASHBOARDS ON MOBILE

DIG DEEP INTO YOUR ACTIVITIES & SURVEYS

TAKE QUICK ACTIONS

SEE WHAT’S IMPORTANT AT A GLANCE

Stay up to date with Alida Sparq metrics in the mobile app homepage. Switch seamlessly between insight communities, view metrics on the size of each of your communities and filter to see the changes over time. You can also track response rate, utilized participants, and easily access your most recent activities.

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CONSUME DASHBOARDS ON MOBILE

Visually track KPIs tied to your insights programs in mobile-optimized dashboards. Share dashboards easily with stakeholders via email, text message, or other social platforms native to your mobile device.

Alida-Mobile-App-Dashboard-List

DIG DEEP INTO YOUR ACTIVITIES & SURVEYS

Access your most recent activities with the click of a button. Track key activity metrics such as completion rate, time taken to complete, drop-offs, survey path and more. View survey activity responses in real time, filter by complete, incomplete, disqualified, and over quota data to stay informed.

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TAKE QUICK ACTIONS

Set up notifications to receive automated alerts when activities reach defined thresholds, view survey quotas to ensure optimal utilization, and schedule a close date or quickly close activities right from the Alida Mobile App.

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