How ongoing dialogue with coffee fanatics enables Keurig to foster a consumer-centric culture
Customer
Keurig Canada
$831K in research cost savings within just 10 months
Improves collaboration with retail partners
Identifies white space opportunities in the market
Business Challenge
As the leader in the single-serve coffee maker category, Keurig wanted a platform to continuously engage its target consumers. Given the pace of the category, Keurig needed a faster way to turn around consumer-driven decision making.
Solution
Coffee Insiders, Keurig’s insight community of 8,000 coffee fanatics, helps all major departments in the company get a deeper understanding of the competitive landscape and identify white space opportunities. By validating ideas with Coffee Insiders, Keurig not only focuses their resources on viable ideas, they avoid potentially costly mistakes. For example, while considering a secondary coffee brand, feedback from the community indicated that the product would just cannibalize Keurig’s existing products, prompting the company to change course. Beyond product innovation, the community delivers actionable insight and data-driven recommendations that Keurig shares with retail partners like Costco, Walmart and Canadian Tire to help close deals faster.
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