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FEEDBACK COLLECTION

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BUILT-IN ANALYTICS

Collect broad feedback at scale with Alida Surveys and Alida Touchpoint

Leverage enterprise-grade feedback collection tools to collect, distribute, and analyze direct feedback, via surveys or gamified micro-surveys.

Collect deep insights with Alida Sparq

Uncover deep insights from a community of highly engaged customers vested in your success.

Collect indirect sources of feedback with purpose-built integrations

Integrate multiple sources of feedback into Alida’s data lake and combine all your CX data into one platform.

Create a custom closed-loop strategy with a configurable rule engine and on-platform case management

Configure custom rules or conditions that trigger actions based on specific survey responses to ensure timely and effective actions are taken.
Send custom emails to your customers based on their responses.
Automatically create & manage cases to alert relevant CX representatives on further action required

Gain end-to-end visibility into key performance metrics

Use real-time, dynamic, and configurable dashboards to visualize survey responses and composition of survey respondents.
Case management dashboard for a snapshot view of currently configured rules, number & type of actions taken & status & progression of cases.
A NPS Dashboard to visualize NPS scores and trends over time.