Request a Demo

Close Form Popup Link to Close the Form Popup

Demo Form

Learn how we use your personal data in our privacy policy and about our country/region options

Your Customers AreThe Ultimate Source of Truth

That's why we've created the world's first CXM & Insights platform. The world's best brands put their customers' truth into action to improve customer experience, accelerate innovation, increase revenue, and mitigate decision risk.

Book your time with an expert to discover how Alida can help you transform your customer experience.

SEE IT IN ACTION
Alida-Analytics-laptop

GET REAL-TIME INSIGHTS

Alida has changed the way our stakeholders view research. We involve members in the entire product development cycle from idea generation to design to validation. This insight allows us to understand the ‘why behind the whats’ of Big Data. It provides intelligence at the speed required by the fast moving tech industry.

— Tony Tong, LinkedIn

FEEDBACK COLLECTION

AUTOMATED FOLLOWUP

BUILT-IN ANALYTICS

Collect broad feedback at scale with Alida Surveys and Alida Touchpoint

Leverage enterprise-grade feedback collection tools to collect, distribute, and analyze direct feedback, via surveys or gamified micro-surveys.

Collect deep insights with Alida Sparq

Uncover deep insights from a community of highly engaged customers vested in your success.

Collect indirect sources of feedback with purpose-built integrations

Integrate multiple sources of feedback into Alida’s data lake and combine all your CX data into one platform.

Surveys-MaxDiff-Reporting

Create a custom closed-loop strategy with a configurable rule engine and on-platform case management

  • Configure custom rules or conditions that trigger actions based on specific survey responses to ensure timely and effective actions are taken.
  • Send custom emails to your customers based on their responses.
  • Automatically create & manage cases to alert relevant CX representatives on further action required
Alida-CXM-Case-Management-Screenshot-1

Gain end-to-end visibility into key performance metrics

  • Use real-time, dynamic, and configurable dashboards to visualize survey responses and composition of survey respondents.
  • Case management dashboard for a snapshot view of currently configured rules, number & type of actions taken & status & progression of cases.
  • A NPS Dashboard to visualize NPS scores and trends over time.
Alida-Analytics-1-1

Alida Will Help You:

1_01_customerinsights_icon01

Drive Revenue Growth

Align relevant offers to well-defined customer segments

1_01_customerinsights_icon02

Improve Customer Satisfaction

Improve the customer journey & optimize future experiences

1_01_customerinsights_icon03

Innovate & Co-Create Products

Accelerate time to market & get it right the first time

1_01_customerinsights_icon04

De-risk Decisions

Validate investment decisions with customers before commitments are made

Transform your customer experience

GET YOUR DEMO

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.