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That's why we've created Total Experience Management. The world's best brands put their customers' truth into action to improve customer experience, accelerate innovation, increase revenue, and mitigate decision risk.
Book your time with an expert to discover how Alida can help you transform your customer experience.
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Alida has changed the way our stakeholders view research. We involve members in the entire product development cycle from idea generation to design to validation. This insight allows us to understand the ‘why behind the whats’ of Big Data. It provides intelligence at the speed required by the fast moving tech industry.
— Tony Tong, LinkedIn
FEEDBACK COLLECTION
AUTOMATED FOLLOWUP
BUILT-IN ANALYTICS
Collect broad feedback at scale with Alida Surveys and Alida Touchpoint
Leverage enterprise-grade feedback collection tools to collect, distribute, and analyze direct feedback, via surveys or gamified micro-surveys.
Collect deep insights with Alida Sparq
Uncover deep insights from a community of highly engaged customers vested in your success.
Collect indirect sources of feedback with purpose-built integrations
Integrate multiple sources of feedback into Alida’s data lake and combine all your CX data into one platform.
Create a custom closed-loop strategy with a configurable rule engine and on-platform case management
Gain end-to-end visibility into key performance metrics
Collect broad feedback at scale with Alida Surveys and Alida Touchpoint
Leverage enterprise-grade feedback collection tools to collect, distribute, and analyze direct feedback, via surveys or gamified micro-surveys.
Collect deep insights with Alida Sparq
Uncover deep insights from a community of highly engaged customers vested in your success.
Collect indirect sources of feedback with purpose-built integrations
Integrate multiple sources of feedback into Alida’s data lake and combine all your CX data into one platform.
Create a custom closed-loop strategy with a configurable rule engine and on-platform case management
Gain end-to-end visibility into key performance metrics
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Align relevant offers to well-defined customer segments
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Improve the customer journey & optimize future experiences
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Accelerate time to market & get it right the first time
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Validate investment decisions with customers before commitments are made