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Experience Management | G2 Fall 2022 Reports

Alida Named a Leader in Experience Management 

The G2 Fall 2022 Reports are out and Alida is proud to have earned 2 new badges in the Experience Management Category! Recognized as a Leader in the Grid® Report against other market solutions, Alida also maintains its distinction for "Easiest to Do Business With" for the 6th quarter in a row based on real-user satisfaction ratings.

Learn why innovative businesses today trust our solution to unlock their true potential in delivering world-class experiences.

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"Great partner, great tool, great insights"
 
Our customer success manager has been a true partner to us. She always offers strategies to help us with recruitment and engagement and is truly invested in seeing us succeed. The tool itself is agile and user-friendly and has a wide range of capabilities around question types. It's effortless to view summary statistics of the data and share that with internal partners.
 
DARCY G, CLIENT INSIGHTS PROGRAM MANAGER
 
 
 

Customer success is at the core of everything we do

Awarded the “Easiest to Do Business With” badge for the 6th consecutive quarter, we are thrilled to be providers who scored the highest in the relationship index rating for ease.

Our priority is our customers. We strive to proactively work with our clients to find unique solutions that lead to real change. Today, our customers' feedback such as "timely and professional support" and "great tool with even better support" has helped us earn the "Best Support" award in the Summer 2022 Mid-Market Relationship Index Report.

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Helping experience leaders act on customer truth confidently

We know if one experience fails, trust fails. That's why we're committed to supporting you with the solutions you need to act on your customers' truth. The "Users Love Us" badge is a testament to the superior experiences we've built in partnership with our users, not for them.

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What our customers are saying

 

"Uncovering insights and shaping strategies"

We love engaging with our brand influencers across all platforms and all brands. The Alida platform allows us to launch targeted activities to specific audiences and collect results quickly. Our research team is able to support multiple teams across all of our brands (including marketing, commercial, sales, product, UX), collecting valuable insights in just a few days, when needed.

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Community Manager, Custom Insights (Enterprise)

"Extremely User Friendly"

The platform is very easy to use, it’s so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great! I have used both the chat support as well as calling into their hotline and both were seamless. They also have a lot of blog content that has tips and tricks as well as step by step instructions on how to implement activities.

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Administrator in Consumer Goods (Enterprise)

 

"Attentive service & great tool for dialoguing with our consumers"

Great tool to help you create, manage, and speak to a group of constituents for any number of reasons. We use Alida to talk to engage our patients. With Alida, we learn what matters to patients and uncover ways to further meet their needs across our service lines. We utilize Alida to manage our customer panel end-to-end. Since onboarding this tool, we've grown our customer panel from zero to 3,400+ engaged individuals. 

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Administrator in Broadcast Media (Mid-Market)

"Always a partner"

In every interaction, I feel Alida's team sees themselves as our partner, not just a vendor. Even when a solution isn't readily available, they are open to new ideas, welcome customer input, and continue innovating. Further, everyone I've worked with at Alida, from customer support to sales to our day-to-day rep is professional, positive, and focused on finding the best solutions.

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Senior Manager, Market Research (Mid-Market)

"All your data sources, in one"

Alida reconfigured as a new business for the past year and they have now established themselves as the best Online surveying and community-building tool out there. Their tools are easy to use, their executives and Points of Contact are experts in their field, and they go out of their way to provide timely and professional support, focused on doing what's best for you. On the field, the tool is attractive and delivers actionable data faster than others, and their deliverables are attractive and easy to share.

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Engagement Manager (Small-Business)

"Well-balanced qual and quant panel provider"

Unlike other platforms, Alida's platform is almost all proprietary, so the integration between different parts like survey programming and reporting is seamless. We're able to field longitudinal studies to track trends over time and gain instant feedback on new products & possible expansions. It's much more cost-effective and demographic data-rich to use Alida's panels than a traditional outsourced panel.

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Consultant in Retail (Enterprise) 

Enable your Organization with a Top-Rated Solution

Learn more about Alida and why customer-obsessed brands choose us to grow and innovate the experiences they deliver. Meet with our team and see how you can make insight-driven decisions, faster, with direct feedback from the people that matter most.

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Learn how we use your personal data in our privacy policy and about our country/region options

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.