How Insight-driven Businesses Will Lead in Digital Experience by 2020

By 2020, Forrester Research forecasts that insight-driven businesses will make $1.2 trillion collectively.

How? Insight-driven businesses continually leverage insight through digital channels, allowing them to drive business results faster than you. They understand customers more deeply, and use that insight to steal them from the competition.

In this webinar, Michael Barnes, VP Research Asia Pacific at Forrester will uncover best practices for exceptional customer experiences in digital channels to keep you ahead of the competition.

Duration: 50 minutes followed by Q&A

Watch Now

What you’ll learn:

CX design and delivery: How insight-driven businesses differentiate and compete in digital experience

The future of digital CX: Which businesses are winning in digital experience in Asia Pacific

Customer Obsessed Operating Principles: How to leverage customer intelligence to bring insight into every decision



Michael Barnes

VP Research – Asia Pacific

Forrester Research


Brittany Wong

VP Marketing and Customer Acquisition

Vision Critical

Watch the on-demand webinar on how to outpace the competition with customer insight: