ResourcesKeep Learning
Fossil Group Uses Customer Insights to Empower Business Decisions
The Right (and Wrong) Way to Connect with Customers During COVID-19
How Virgin Money UK Listen and Respond
to Rapidly Changing Customer Needs in the Age of Coronavirus
Content May Be King but UX Is Coming for the Crown
How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision
Don't Fall Behind:
Optimize Your CX Program and Stay Connected to Your Customers
Securing Growth and Customer Retention in Banking in the Age of Disruption
How Alida Helps The World's Most Customer-Centric Brands Win
Driving Business Value:
What Can CXM Do For You?
IDC Vendor Spotlight:
Delivering a World-Class Customer Experience
4 Pillars of Customer Experience Management Value
Be the Player:
How Gamesys Puts Themselves in the Shoes of Their Players
Activating the Community:
Making CX an Organization-wide Priority
Insights in 2020
Building an Agile Insight Engine
Proving the Value of Insights During Covid-19
Alida Named a Niche Player
Gartner 2020 Magic Quadrant for Voice of Customer
Intro to Insight Communities
The Top Alida Innovations of 2020
Unlocking the Gift of Feedback: Ensuring eCommerce Success in 2020 and Beyond
Overcoming the CXM plateau: Take customer experience to new heights
Fall 2020 Product Release: Alida CXM and Alida Analytics
4 ways digital CABs drive business value
Bias Is a Four-Letter Word
Becoming Alida
3 challenges in improving patient experience and satisfaction
Going Beyond the Survey
The Value of CX (Part 2): Advancing the Maturity of CX
Summer '20 Release: Customer-led innovations help you stay on the path of customer-centricity
The Value of CX: Why We Need To Start Talking About NPS Again
How Virgin Money UK Listens and Responds to Rapidly Changing Customer Needs
Could California Become an EU Data Privacy Darling?
A Statement from our CEO, Ross Wainwright
The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment
Best Practices for Financial Services Survey Activities during COVID-19
Best Practices for Survey Activities during COVID-19
Did You Hear That? The Importance of Listening during Uncertain Times
Spring ’20 Release Extends Reach & Engagement with Launch of Touchpoint and More
Building Community in Tough Times with Insight Communities
Insight Communities Help Brands Connect During COVID-19
How SMUD Uses Customer Insights for Product Innovation
Getting Pulse on Employee Needs During COVID-19
Why User Research & User Testing Are So Important
Our Commitment to Employees and Customers During COVID-19
6 Ways Condé Nast Uses Insight Community to Drive Value
Browser Cookies and Teen Pregnancy: Data Privacy Primer
Condé Nast’s 3 Steps to Building a Global Insight Engine
3 Marketing Best Practices To Improve Customer Experience
How Red Bull Strengthened Customer Engagement
Alida Sparq® Winter '20 Further Enables Brands to Excel in Customer Trust
Still Unsure about CCPA Compliance? We Can Help
Canadian Tire + Salomon: CX Success with Data Integration
How to Show the Impact of Your Insight Community... and Scale It
A Message from Our CEO, Ross Wainwright
The Best Ways to Share Insights with Stakeholders
How to Build an Insight Roadmap for Customer Centricity
What Marketers Should Know about Privacy and Security
How VMware, Stitch Fix, and Red Bull Leverage Insights
How VMware Partners with Customers to Design Products
How Global Brands Unlock Valuable Customer Insights
How to Use Your Sparq Insight Community for Your Design Sprint
A Day in the Life of an Insight Community Manager
Lessons for Businesses from the First Big GDPR Fines
DMPs, CRMs & CDPs: What Are They & Why Care?
Twitter's Top 10 Tips for Member Engagement
3 Principles of Refinery29's Best-in-Class Insight Program
How Manulife Is Improving Customer Experience from the Outside-In
Guiding Principles of Customer Advocacy
7 Ways to Get Consensual Feedback from Millennial Women
Earn the Right to Ask for Ongoing Customer Feedback
The Evolution of Customer Advocacy at VMware, Inc.
Data Privacy Isn't Just about GDPR Compliance
How to Be Customer-Centric in the Age of Privacy
Agile Product Development with Rapid Ongoing Insight
Bridging the Gap between Personalization and Privacy
Shorten Customer Feedback Loop for Product Development
Considerations Before Employee Insight Community Launch
Roles Involved in Running an Insight Community
Stakeholder Engagement
Open-Ends: What Are Some Creative Ways to Use Them?
How Community Management Can Build Member Satisfaction
How Insight Communities Support Product Development
Building Deeper Member Profiles
Employee Insight Communities
Benefits of a B2B Insight Community
Multiple Administrator Best Practices
The Difference between Customer Intelligence, Data, and Insights
Data Science and Look-Alike Modeling with Canadian Tire
The Value of Open Ended Feedback
10 Ways to Promote Stakeholder Hub Content
Q&A with CX Journey’s Annette Franz
How research teams can lead the business: Lessons from Red Bull’s Shopper Insights team
Insight Community Invitation Email Best Practices
Want to Boost Your Engagement?
3 Examples of Customer-Centric Product Development
Stakeholder Hubs: 4 Best Practices to Hit the Ground Running
How 4 Industry-Leading Brands Use Insight to Improve CX
Common CX Strategy Mistakes and How to Avoid Them
How often should I post to my Hub?
Why is Shareback Important?
Anatomy of an Excellent Recruitment Survey
Naming Your Insight Community
Distribution Best Practices
Member Hubs: Review Analytics
Member Hubs: Launching a Member Hub
Member Hubs: Internal Launch
Discussion Forums: Best Practices Once You Are Up and Running
Member Hubs: Styling Your Member Hub Posts
Member Hubs: Adding Content
Activity Design Best Practices
Think "Mobile First" for Survey Design
Member Hubs: Setting Hub Goals
Difference of Customer Centric vs. Customer Focused
How to Avoid the Spam Filter
Community Health Reviews: Why and How To Do Them
Using Social Media to Recruit Members
Community Management: An Overview
Recruitment Sources: Where Do Members Come From?
Building a Great Community in the Sports Industry
Tips for Managing Insight Communities
13 Stunning Stats on the Growing CX Leadership Gap
Why Shopper Insight Is a Valuable Ingredient for CPG Companies
4 Ways Technology is Changing Consumer Behavior
13 Customer Loyalty Stats + Why Loyalty Programs Fail
4 Types of Online Communities & Best Practices on How to Use Them
5 Examples of Brands Driving Customer-Centric Innovation
5 Brands That Used Transparency in Marketing and Won
Guide: How to Improve End-to-End Customer Experience
3 Tips on How to Improve Customer Experience Strategy
13 Stunning Stats about Product Innovation
Why Direct to Consumer is Becoming Important in Retail
Customer Intelligence in the Mobile World: How to Achieve Mobile-First Research
6 Experts on Which Companies are Customer Obsessed
4 Reasons Competitive Analysis Should Go Beyond Industry
Tips for Survey Design and Execution
How to engage community members
