Crystal Miceli

Vice President, Product Management


Crystal Miceli is Vice President, Head of Product Management at Vision Critical. She leads the team responsible for product strategy, roadmap, pricing,  packaging, and advocacy for world-class customer experience management (CXM) products that create exceptional value for Vision Critical customers.

Crystal has over 20 years of technology leadership in business strategy, engineering, sales, product marketing, professional services, and customer success. She is a veteran of CA Technologies, BMC Software, and Wal-Mart Stores, Inc. Previously, Crystal was Chief of Staff at Vision Critical where she was responsible for global initiatives encompassing sales, finance, R&D, marketing, customer success, and employee experience. She also managed the global sales operations and employee enablement teams.   

Crystal received her BS in computing and technology from Tulane University and her MBA from Louisiana State University.