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The Alida Library

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Fossil Group Uses Customer Insights to Empower Business Decisions

Webinar

Fossil Group Uses Customer Insights to Empower Business Decisions

The Right (and Wrong) Way to Connect with Customers During COVID-19

Webinar

The Right (and Wrong) Way to Connect with Customers During COVID-19

How Virgin Money UK Listen and Respond

Webinar

How Virgin Money UK Listen and Respond

to Rapidly Changing Customer Needs in the Age of Coronavirus

Content May Be King but UX Is Coming for the Crown

Report

Content May Be King but UX Is Coming for the Crown

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

Webinar

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

Don't Fall Behind

Webinar

Don't Fall Behind

Optimize Your CX Program and Stay Connected to Your Customers

Securing Growth and Customer Retention in Banking in the Age of Disruption

eBook

Securing Growth and Customer Retention in Banking in the Age of Disruption

How Alida Helps The World's Most Customer-Centric Brands Win

eBook

How Alida Helps The World's Most Customer-Centric Brands Win

Driving Business Value

eBook

Driving Business Value

What Can CX Do For You?

IDC Vendor Spotlight

Report

IDC Vendor Spotlight

Delivering a World-Class Customer Experience

4 Pillars of Customer Experience Management Value

Infographic

4 Pillars of Customer Experience Management Value

Be the Player

Webinar

Be the Player

How Gamesys Puts Themselves in the Shoes of Their Players

Activating the Community

Webinar

Activating the Community

Making CX an Organization-wide Priority

Insights in 2020

Webinar

Insights in 2020

Building an Agile Insight Engine

Webinar

Building an Agile Insight Engine

Proving the Value of Insights During Covid-19

Webinar

Proving the Value of Insights During Covid-19

CX: Market Researchers' Top Priority for 2021

Webinar

CX: Market Researchers' Top Priority for 2021

Greenbook Webinar

World Class Insights

eBook

World Class Insights

12 Tips for Marketing Research and Insight Pros

What Is Customer Experience Management?

eBook

What Is Customer Experience Management?

The Ultimate Guide to Insight Communities

eBook

The Ultimate Guide to Insight Communities

Customer Centricity: The Definitive Guide

eBook

Customer Centricity: The Definitive Guide

Sprint in the Right Direction

eBook

Sprint in the Right Direction

How CXM Drives Year-Round Growth in the Tech Industry

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

eBook

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

How to Make Smarter, Consumer-Obsessed Decisions

Webinar

How to Make Smarter, Consumer-Obsessed Decisions

Keeping Customer Insights Flowing Through 2020 & Beyond

Webinar

Keeping Customer Insights Flowing Through 2020 & Beyond

B2B2C Community

Webinar

B2B2C Community

The Opportunities & Challenges Building a Community of your Customer's Customers

The Prescription for Success

Webinar

The Prescription for Success

How to Take Your Organization From “I Think” to “I Know”

Using Insights to Stay Ahead of Trends & Competitors

Webinar

Using Insights to Stay Ahead of Trends & Competitors

Advertising Insights from COVID Challenges

Webinar

Advertising Insights from COVID Challenges

7 Ways to Lead in a Crowded Streaming Media Market

eBook

7 Ways to Lead in a Crowded Streaming Media Market

Why Should Your Customer Advisory Board Go Digital?

eBook

Why Should Your Customer Advisory Board Go Digital?

7 Questions Every Company Must Ask When Building an NPS Program

eBook

7 Questions Every Company Must Ask When Building an NPS Program

Prioritizing Patient Experience

eBook

Prioritizing Patient Experience

Using Insights to Stay Ahead In An Oversaturated Market

Webinar

Using Insights to Stay Ahead In An Oversaturated Market

A Fireside Chat with Sky Betting & Gaming

6 Tips to Increase Member Hub Engagement with Penn Lottery

Webinar

6 Tips to Increase Member Hub Engagement with Penn Lottery

7 Benefits of Going Digital with Your Customer Advisory Board

Infographic

7 Benefits of Going Digital with Your Customer Advisory Board

CX Lessons from Social Insects to Drive Business Change

Webinar

CX Lessons from Social Insects to Drive Business Change

The Bees Have It

Alida Activate: Spring Edition

Webinar

Alida Activate: Spring Edition

Put Your CX Strategy into Action

The Business Case for Consolidating Survey Solutions

Infographic

The Business Case for Consolidating Survey Solutions

The Forrester Wave

Report

The Forrester Wave

Customer Feedback Management Platforms Q2 2021

A Culture of Customer Experience

Webinar

A Culture of Customer Experience

Insular Life's 360 Customer View

A Retailer's Blueprint for a Better Digital Commerce Experience

Infographic

A Retailer's Blueprint for a Better Digital Commerce Experience

Engagement in Action

Infographic

Engagement in Action

8 Best Practices for Increasing Member Hub Engagement

Digital Insight Community Handbook

eBook

Digital Insight Community Handbook

10 Essential Actions for a Successful Community

7 Steps to Drive Retail Growth

eBook

7 Steps to Drive Retail Growth

And Embrace Evolving Customer Behaviors

COVID-19 Drives Consumer Focus in Healthcare & Insurance

Webinar

COVID-19 Drives Consumer Focus in Healthcare & Insurance

Rethinking Employee Experience

Webinar

Rethinking Employee Experience

in the New World of Work

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

Webinar

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

A Passionate Audience: Streaming to Modern Viewers

Webinar

A Passionate Audience: Streaming to Modern Viewers

CX Trend Review

Webinar

CX Trend Review

What Worked, What Didn't, and Where We Go from Here

EMEA Alida Activate

Webinar

EMEA Alida Activate

On-Demand Access

The Alida 2021 Global Trends Report: Customer Experience

Report

The Alida 2021 Global Trends Report: Customer Experience

Insights on Consumer Attitudes, Expectations, and Buying Behavior

How to Implement Customer Insights On a Global Scale with Twitter

Webinar

How to Implement Customer Insights On a Global Scale with Twitter

Use This Recipe to Improve CX and Drive ROI

Webinar

Use This Recipe to Improve CX and Drive ROI

Forrester Keynote

How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

Webinar

How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

Webinar

How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

Yoox Net-A-Porter Success with A 360-Degree View Of Customers

Webinar

Yoox Net-A-Porter Success with A 360-Degree View Of Customers

How to Power up Your Surveys in 2022

Webinar

How to Power up Your Surveys in 2022

People Are Putting Their Money Where Their Values Are

Infographic

People Are Putting Their Money Where Their Values Are

Top 4 Challenges for Brand Leaders

eBook

Top 4 Challenges for Brand Leaders

Plus, Action Steps to Solve Them

Alida Named a Visionary

Report

Alida Named a Visionary

2021 Gartner® Magic Quadrant™

Alida Activate Fall '21

Webinar

Alida Activate Fall '21

On-Demand Access

Making Better Business Decisions:

Webinar

Making Better Business Decisions:

How to Get Agile Customer Insights to Decision Makers

B2B + B2C: Delivering Better Experiences for Every Audience

Webinar

B2B + B2C: Delivering Better Experiences for Every Audience

with Regence Health and Westfield Insurance

How Consumers Shape Brand Experience and Tips to Get It Right

Webinar

How Consumers Shape Brand Experience and Tips to Get It Right

with Wondrium

Advancing User-Centred Product Design

Webinar

Advancing User-Centred Product Design

with MuleSoft

Becoming Resilient Through Empathy: How to Proactively Adapt to Changing Consumer Behaviors

Webinar

Becoming Resilient Through Empathy: How to Proactively Adapt to Changing Consumer Behaviors

with Red Bull & Byrdie from Dotdash

How to Do Really Great Video Research

Webinar

How to Do Really Great Video Research

with Channel 4 and Verve

Proritizing Employee Experience

eBook

Proritizing Employee Experience

to Attract and Retain Top Talent

The Product Leader's Guide

eBook

The Product Leader's Guide

Alida Total Experience Management

Your Customers Have Changed, Your Approach to CX Must Change Too

Infographic

Your Customers Have Changed, Your Approach to CX Must Change Too

How to Leverage Insights to Drive Your Business Objectives

Webinar

How to Leverage Insights to Drive Your Business Objectives

How to Boost Customer Engagement in 2022

Webinar

How to Boost Customer Engagement in 2022

Lessons & Best Practices from Top CX Teams

How Customer-Centricity Increases Business Growth at Kramp

Webinar

How Customer-Centricity Increases Business Growth at Kramp

A Case Study with an International Wholesale Company

How to Drive Quantified ROI Through a Structured CXM Program

Webinar

How to Drive Quantified ROI Through a Structured CXM Program

Lessons & Best Practices

Empathy in Action: The Business Value of Customer Empathy

Report

Empathy in Action: The Business Value of Customer Empathy

Alida Activate 2022: Experience, Reimageined

Webinar

Alida Activate 2022: Experience, Reimageined

Keeping Customers Highly Engaged

Webinar

Keeping Customers Highly Engaged

Closing the Loop On Research

CX Pioneers

Webinar

CX Pioneers

Designing Experiences in New Markets

Delivering the Best Fan Experience At EVERY Touchpoint

Webinar

Delivering the Best Fan Experience At EVERY Touchpoint

How Logitech Uncovered New Segments & Designed Inclusive Experiences

Webinar

How Logitech Uncovered New Segments & Designed Inclusive Experiences

How Customer Insights at Pixel United Fuel Higher Engagement, Greater Spend, and More Time In-Game

Webinar

How Customer Insights at Pixel United Fuel Higher Engagement, Greater Spend, and More Time In-Game

Building a B2B Sounding Board for Actionable Insights

Webinar

Building a B2B Sounding Board for Actionable Insights

The Business Case for Empathy

Webinar

The Business Case for Empathy

CX Innovation for a Cookieless World

Webinar

CX Innovation for a Cookieless World

Why is everyone talking about CLV again?

Webinar

Why is everyone talking about CLV again?

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.