Healthcare
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Strategies to improve
Having tools that help us foster ongoing co-creation with our clients has taken us to new levels as an organization. There is a different kind of confidence and satisfaction that comes from making decisions and implementing changes that you know for certain your customers will love
- Tanya Thomas, Senior Director of Experience Management
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Hospitals, medical offices, health insurance providers, and healthcare technology companies rely on Alida
Build a patient-centric culture that improves healthcare outcomes and operational efficiency
Instead of relying only on limited information from post-discharge surveys, gather meaningful insights throughout the patient journey.
- Build trust by understanding what your services mean to patients and their caregivers.
- Validate new services and processes to make sure they meet expectations for clarity and convenience.
- Increase HCAHPS and NPS scores.
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Accelerate digital transformation to improve healthcare delivery
Upgrade online experiences for setting medical appointments, receiving results, and communicating with healthcare providers. Ensure patients can complete tasks quickly and confidently.
- Ensure digital experiences are accessible and clear to all demographics in your community.
- Test prototypes for new designs and functionality before you launch.
- Increase staff efficiency and decrease costs.
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Reduce burnout among healthcare employees
When staff are overworked and disengaged, patient care suffers. Provide your employees a private channel to share their feedback and recommendations for improvement.
- Prioritize investments and changes for the greatest impact.
- Increase employee satisfaction and productivity.
- Reduce staff turnover and associated costs.
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