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Support HubLet’s figure it out together


To make things easier for our customers, we have a comprehensive product Help Center where you can find product documentation, release notes, in-depth articles on use cases, access to online training, and much more.

Technical Support Hours

Technical support is available from 8:00AM to 6:00PM local time, in all time zones, Monday through Friday, excluding Christmas Day (December 25th) and New Year’s Day (January 1st). Hours may be reduced on local statutory holidays.

Please open a ticket through the Help Center for critical issues. If you can’t access the Help Center, please submit your help request by email at


Help Center

Our Help Center includes a comprehensive knowledge base and supplemental documentation. To access, click Help Center from the drop-down list within the application.


System Status

Check on the current status of the Alida platform.


Maintenance Schedule

Find out more about our product maintenance plan here.

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.