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Support HubLet’s figure it out together


To make things easier for our customers, we have a comprehensive product Help Center where you can find product documentation, release notes, in-depth articles on use cases, access to online training, and much more.

Technical Support Hours

Technical support is available from 8:00AM to 6:00PM local time, in all time zones, Monday through Friday, excluding Christmas Day (December 25th) and New Year’s Day (January 1st).

Please open a ticket through the Help Center for critical issues. If you can’t access the Help Center, please submit your help request by email at

Help Center

Our Help Center includes a comprehensive knowledge base and supplemental documentation. To access, click Help Center from the drop-down list within the application.


System Status

Check on the current status of the Alida platform.


Maintenance Schedule

Find out more about our product maintenance plan here.