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Bringing Together Experience Leaders

Alida Activate is your chance to uncover successful strategies for bringing together the voice of your customers and employees to innovate customer, employee, product, and brand experience.

Equipped with insights from industry experience leaders and an all-access pass to live product demos led by Alida’s team of experts and solution engineers, you'll discover how you can quickly and easily enhance the experiences that matter most. 

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Watch the Keynotes

Use This Recipe to Improve CX and Drive ROI

Maxie Schmidt, VP Principal Analyst at Forrester

Gain insight into key ingredients to help you optimize and drive greater value from your Customer Experience program.

 

 

Opening Keynote & Total Experience Management Innovation

Steven Medeiros, Alida; Riaz Raihan, Alida

Kick off your Alida Activate experience and get a glimpse into the day’s schedule with an opening address from Alida GM, Steven Medeiros and get an introduction to Total Experience Management (TXM) from Alida’s President, Product and Engineering, Riaz Raihan. 

Get an introduction to Total Experience Management (TXM) from Alida’s President, Product and Engineering, Riaz Raihan. Discover how TXM will take your experiences to the next level and get the inside scoop on Alida’s innovation agenda.

 

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ARN Case Study: Community Insights Unplugged

Nick Reid, Community & Insights Manager at ARN

Learn how ARN used community insights to design a program based on market demand and revenue opportunity. 

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Using Conversational Research Principles to Prepare Your Brand for the Post-Pandemic World 

Bala Rajan, Reach3 Insights

For brands to succeed in a post-pandemic world, CX leaders need to be able to understand not just what happened in the past, but also the emotions and context driving behaviors now and into the future. Join this fast-paced session to learn how to leverage mobile-first, conversational approaches to reach modern mass consumers in a way that’s organic and that provides deeper insights into their authentic thoughts and feelings.  

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Twitter Case Study: How to Implement Customer Insights on a Global Scale

Jessica Percival, Twitter UK; Ryan Huff, Twitter US

Join us for this fireside chat where Twitter’s UK and US Research Analyst discuss the need for a global view on customers. With over 330 million active users and 500 million tweets a day, Twitter is no stranger to instant unfiltered opinions and a constant flow of data. With the formation of their Twitter Insiders group, they can harness their users' knowledge to continuously improve and keep that flow going.

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Closing Keynote & Product Release

Jagan Sivanesan, Principal Solutions Engineer at Alida; Steven Medeiros, APAC GM at Alida

What does it take to unlock your true potential and deliver world-class experiences for customers, employees, products, and brand? Led by Alida’s Principal Solutions Engineer, we’ll demonstrate how our suite of solutions can enable you to build a best-in-class VoC/VoE program to turn customer and employee truths into action.

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Learn how we use your personal data in our privacy policy and about our country/region options

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.