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Total Experience Management
with community at its core.

Alida’s comprehensive TXM platform is powered by a verified, engaged and deeply-profiled community of the right customers, at the right time. Because to get really good results, you need really good feedback.

Get community insights now.

Recognized as an Enterprise leader

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Innovation Day

Our annual showcase of the top global insights teams and the 2023 Delta Award winners
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WEBINAR:

Fall '23 Product Release

Explore the latest AI advancements to the Alida platform
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WEBINAR:

Connecting Customer Experience to Business Value

with guest speaker, Forrester Senior Analyst Rich Saunders
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WEBINAR:

Win with
Community-Driven User Experiences
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Your guide to generating more value from your Community
Read Now
The Power of Community-Centered CX
Watch on demand now
Forbes Magazine

How To Build A Customer Community And Improve CX
By Ross Wainwright, Alida CEO
Read more
Why the strongest CX programs have insight communities at the core
Download your free copy
The Power of Community: A Webinar Series:

How Innovative Companies Win with Community-Driven Product Development
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Insight-Driven Innovation:

How Top Brands Harness Ongoing Customer Feedback
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Better customer inputs. Better company outputs.

Businesses today face increasingly complex issues, from inflation to supply chain obstacles to waning brand trust. We believe that to stay competitive, companies need an experience management platform that delivers fast and reliable customer feedback at scale. With Alida’s Total Experience Management (TXM) platform you get:

Reliable Data & Insights.
Consistent and reliable insights that regularly exceed 50% audience response rates.
Scale.
The ability to test and validate with broader representative audiences.
Speed.
Agility and faster speed to insights to achieve a better ROI.
Respectful Engagement Model.
Customer communities built to achieve deeper relationships with your customers over time.

Tap into customer truths now

The most innovative brands use Alida.

176 million people globally have shared their insights through Alida's Total Experience Platform to inform over 60,000 customer experiences and initiatives.

Boost your business model with Alida’s community-centric CX Model.

We work with you to set goals and design a CX strategy that embeds community at its core. You’ll access the most powerful insights and fuel a sustainable business impact.

Access the right customers at the right time

Analyze to dig deeper for customer truth

Act on reliable insights and data

Acknowledge your customers' impact

Demo Alida TXM now

Learn from your customers. Stand out in your industry.

No matter what sector your company's in, access hard-to-reach audiences to provide a deeper understanding of your customers and make better business decisions, faster.

If you're looking to launch a new offering, reach a new market, or even pivot with ease and confidence, Alida TXM can help.

Media

Develop better content. Improve viewer experience. Increase ad sales.

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Technology

Build better products and user experiences. Deepen customer loyalty.

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BFSI

Test offers & messaging. Build innovative financial products.

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Retail

Test campaigns & marketing messages. Improve loyalty programs.

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Healthcare

Improve patient experience. Strengthen relationships with patients.

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Put community at the center of your market and experience research programs.

Alida enables companies to iterate faster with end users, include the voice of the customer in product development, and improve the effectiveness of marketing programs.