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Keeping Customers Highly Engaged: Closing the Loop On Research

Autodesk empowers customers to build, innovate and create anything. As a core part of that process, customers can work with Research teams to help develop products, services and experiences of value.

Join Kristel Valaydon and Zahra Kamal, Community Managers from Autodesk Research Community who share the success they've had with closing the loop on research which has led to increases in customer satisfaction, higher participation rates, and has paved the way for improving their customer research experience.


Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.