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Report

Build A Strong Foundation For Your CX Prioritization

Prioritization is the art of picking the most important things to do out of all the things you could do. Unfortunately, when it comes to CX, many businesses struggle to choose the projects that are most likely to propel them toward success.

This is the first in a series of three reports on CX prioritization that will help CX pros use a bedrock of data and insights to make
better choices.

This report replaces an earlier report that was the beginner-level CX prioritization report for this playbook. It is completely rewritten based on new research.

Main Features This Report Covers:
  • Prioritization should be an active process
  • Build a fact base with your key stakeholders
  • Strive for informed action, not perfection

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