With extensive experience in CX consulting and insights & analytics, Rich Saunders focuses on helping customers build and mature voice-of-the-customer (VoC) and CX measurement programs. His work includes connecting customer experience to business value and demonstrating ROI of CX improvements.
During this 45min webinar, participants will learn:
- How staying engaged with customers is essential for continued success in a challenging economic environment.
- Why communities are the best platform for customer engagement.
- Best practices for utilizing communities to quickly understand customer motivations and preferences.