YOOX NET-A-PORTER SUCCESS WITH A 360-DEGREE VIEW OF CUSTOMERS

YOOX Net-a-Porter, an Italian Online fashion retailer prioritizes a 360-degree view of customer experience (CX). Taking signals from always-on feedback trackers tells YNAP where to focus their customer insights and empowers them to understand customer preferences and experiences. Discover how YNAP’s holistic view of customers enables them to have an impact on business outcomes ranging from customer loyalty and new revenue opportunities, to marketing initiatives and product improvements.