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Gather feedback on demand with a private community of opted-in customers, partners, or employees.

Translate motivations, preferences, and attitudes into actionable insights so you can deliver best-in-class experiences.

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Input from the right people at the right time, with industry-leading response  rates.

Recruit an always-on in-house panel so you can get rapid answers to your questions. Deepen your understanding through surveys, interviews, video discussions, and other built-in customer research tools. Use feedback to inform critical decisions that drive revenue growth, improve customer satisfaction, accelerate product innovation, and mitigate risk.

Learn more about Insight Communities

Make Customer Insights Community central to your CX program

Access audiences that matter most

Connect with people who represent your largest revenue and growth opportunities, even those in hard-to-reach segments.   

Ensure members reflect your diverse, changing customer base.

Build a richer picture of your customers

Layer demographics, purchase, and behavioral data into community member profiles.

Go deeper with follow-up questions and ongoing collaboration. Every interaction contributes to a fuller understanding of your customers as they evolve. 

Test and validate strategies at scale

Co-create and continually improve products, services, and processes  by collaborating with people who care about your business. 

Involve customers and employees in key decisions and let them know how their feedback is used.

Uncover more value with world-class support

Get more from your community with the support of Alida’s customer success, value engineering, and professional services teams to develop strategies that deliver greater ROI. 

Access 20+ years of expertise and best practices to help you build, maintain, and grow a thriving community.

Download the Community datasheet

Community Features

Progressive profiling




Analysis & reporting

Security and compliance

Develop rich profiles and deep segmentation

Build and enrich customer profiles with demographic, interest, and motivation data. 

Anticipate customer behavior based on prior interactions and data from other sources. 

Personalize activities based on member segments.


Drive meaningful engagement to uncover deep truths

Power your insights with unlimited surveys and responses.

Deliver surveys on any device and in multiple languages.

Leverage advanced methodologies and capabilities including powerful scripting, recodes, conjoint analysis, MaxDiff, and survey logic. 


Drive stronger engagement and collaboration

Engage members with exclusive content, discussion forums, and compelling quick polls. 

Share insights with internal stakeholders in a central,  secure workspace. 

Members and stakeholders can engage in community activities and review sharebacks on-the-go with the Community Mobile App.


Enrich understanding through conversation

Capture real-time qualitative feedback with discussion forums. 

Give members a space to interact with each other to build a sense of community. 

Empower internal stakeholders to easily monitor and participate in the discussion.


Reveal customer insights from new and existing data

Apply advanced tools, including crosstabs, weighting, and text and sentiment analysis, for critical insights on customer segments. 

Create and share reports or export in various formats for fast, in-depth analysis. 

Monitor survey progress and community engagement on the go with the Alida Mobile App.

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Create a safe place for community members to engage 

Cloud-based, multi-tenant, SaaS application has authorization checks and role-based access management to ensure only those with permission can participate. 
Double-opt-in ensures compliance with the strictest privacy legislation. 

Alida is ISO compliant, and GDPR, CCPA, and HIPAA ready.


Download the Alida Mobile App today

Keep track of key metrics on the go. Our mobile app allows Insight Community admins to monitor survey progress directly from a mobile device.


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Want to learn more about Community?

Get in touch with our team today.

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.