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The Alida Library

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    Fossil Group Uses Customer Insights to Empower Business Decisions

    Webinar

    Fossil Group Uses Customer Insights to Empower Business Decisions
    The Right (and Wrong) Way to Connect with Customers During COVID-19

    Webinar

    The Right (and Wrong) Way to Connect with Customers During COVID-19
    How Virgin Money UK Listen and Respond

    Webinar

    How Virgin Money UK Listen and Respond

    to Rapidly Changing Customer Needs in the Age of Coronavirus
    Content May Be King but UX Is Coming for the Crown

    Report

    Content May Be King but UX Is Coming for the Crown
    How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

    Webinar

    How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision
    Don't Fall Behind

    Webinar

    Don't Fall Behind

    Optimize Your CX Program and Stay Connected to Your Customers
    Securing Growth and Customer Retention in Banking in the Age of Disruption

    eBook

    Securing Growth and Customer Retention in Banking in the Age of Disruption
    How Alida Helps The World's Most Customer-Centric Brands Win

    eBook

    How Alida Helps The World's Most Customer-Centric Brands Win
    Driving Business Value

    eBook

    Driving Business Value

    What Can CXM Do For You?
    IDC Vendor Spotlight

    Report

    IDC Vendor Spotlight

    Delivering a World-Class Customer Experience
    4 Pillars of Customer Experience Management Value

    Infographic

    4 Pillars of Customer Experience Management Value
    Be the Player

    Webinar

    Be the Player

    How Gamesys Puts Themselves in the Shoes of Their Players
    Activating the Community

    Webinar

    Activating the Community

    Making CX an Organization-wide Priority
    Insights in 2020

    Webinar

    Insights in 2020
    Building an Agile Insight Engine

    Webinar

    Building an Agile Insight Engine
    Proving the Value of Insights During Covid-19

    Webinar

    Proving the Value of Insights During Covid-19
    CX: Market Researchers' Top Priority for 2021

    Webinar

    CX: Market Researchers' Top Priority for 2021

    Greenbook Webinar
    World Class Insights

    eBook

    World Class Insights

    12 Tips for Marketing Research and Insight Pros
    What Is Customer Experience Management?

    eBook

    What Is Customer Experience Management?
    The Ultimate Guide to Insight Communities

    eBook

    The Ultimate Guide to Insight Communities
    Customer Centricity: The Definitive Guide

    eBook

    Customer Centricity: The Definitive Guide
    Sprint in the Right Direction

    eBook

    Sprint in the Right Direction

    How CXM Drives Year-Round Growth in the Tech Industry
    8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

    eBook

    8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First
    How to Make Smarter, Consumer-Obsessed Decisions

    Webinar

    How to Make Smarter, Consumer-Obsessed Decisions
    Keeping Customer Insights Flowing Through 2020 & Beyond

    Webinar

    Keeping Customer Insights Flowing Through 2020 & Beyond
    B2B2C Community

    Webinar

    B2B2C Community

    The Opportunities & Challenges Building a Community of your Customer's Customers
    The Prescription for Success

    Webinar

    The Prescription for Success

    How to Take Your Organization From “I Think” to “I Know”
    Using Insights to Stay Ahead of Trends & Competitors

    Webinar

    Using Insights to Stay Ahead of Trends & Competitors
    Advertising Insights from COVID Challenges

    Webinar

    Advertising Insights from COVID Challenges
    7 Ways to Lead in a Crowded Streaming Media Market

    eBook

    7 Ways to Lead in a Crowded Streaming Media Market
    Why Should Your Customer Advisory Board Go Digital?

    eBook

    Why Should Your Customer Advisory Board Go Digital?
    7 Questions Every Company Must Ask When Building an NPS Program

    eBook

    7 Questions Every Company Must Ask When Building an NPS Program
    Prioritizing Patient Experience

    eBook

    Prioritizing Patient Experience
    Using Insights to Stay Ahead In An Oversaturated Market

    Webinar

    Using Insights to Stay Ahead In An Oversaturated Market

    A Fireside Chat with Sky Betting & Gaming
    6 Tips to Increase Member Hub Engagement with Penn Lottery

    Webinar

    6 Tips to Increase Member Hub Engagement with Penn Lottery
    7 Benefits of Going Digital with Your Customer Advisory Board

    Infographic

    7 Benefits of Going Digital with Your Customer Advisory Board
    CX Lessons from Social Insects to Drive Business Change

    Webinar

    CX Lessons from Social Insects to Drive Business Change

    The Bees Have It
    Alida Activate: Spring Edition

    Webinar

    Alida Activate: Spring Edition

    Put Your CX Strategy into Action
    The Business Case for Consolidating Survey Solutions

    Infographic

    The Business Case for Consolidating Survey Solutions
    The Forrester Wave

    Report

    The Forrester Wave

    Customer Feedback Management Platforms Q2 2021
    A Culture of Customer Experience

    Webinar

    A Culture of Customer Experience

    Insular Life's 360 Customer View
    A Retailer's Blueprint for a Better Digital Commerce Experience

    Infographic

    A Retailer's Blueprint for a Better Digital Commerce Experience
    Engagement in Action

    Infographic

    Engagement in Action

    8 Best Practices for Increasing Member Hub Engagement
    Digital Insight Community Handbook

    eBook

    Digital Insight Community Handbook

    10 Essential Actions for a Successful Community
    7 Steps to Drive Retail Growth

    eBook

    7 Steps to Drive Retail Growth

    And Embrace Evolving Customer Behaviors
    COVID-19 Drives Consumer Focus in Healthcare & Insurance

    Webinar

    COVID-19 Drives Consumer Focus in Healthcare & Insurance
    Rethinking Employee Experience

    Webinar

    Rethinking Employee Experience

    in the New World of Work
    Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

    Webinar

    Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights
    A Passionate Audience: Streaming to Modern Viewers

    Webinar

    A Passionate Audience: Streaming to Modern Viewers
    CX Trend Review

    Webinar

    CX Trend Review

    What Worked, What Didn't, and Where We Go from Here
    EMEA Alida Activate

    Webinar

    EMEA Alida Activate

    On-Demand Access
    The Alida 2021 Global Trends Report: Customer Experience

    Report

    The Alida 2021 Global Trends Report: Customer Experience

    Insights on Consumer Attitudes, Expectations, and Buying Behavior
    How to Implement Customer Insights On a Global Scale with Twitter

    Webinar

    How to Implement Customer Insights On a Global Scale with Twitter
    Use This Recipe to Improve CX and Drive ROI

    Webinar

    Use This Recipe to Improve CX and Drive ROI

    Forrester Keynote
    How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

    Webinar

    How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI
    How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

    Webinar

    How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights
    Yoox Net-A-Porter Success with A 360-Degree View Of Customers

    Webinar

    Yoox Net-A-Porter Success with A 360-Degree View Of Customers
    How to Power up Your Surveys in 2022

    Webinar

    How to Power up Your Surveys in 2022
    People Are Putting Their Money Where Their Values Are

    Infographic

    People Are Putting Their Money Where Their Values Are
    Top 4 Challenges for Brand Leaders

    eBook

    Top 4 Challenges for Brand Leaders

    Plus, Action Steps to Solve Them
    Alida Named a Visionary

    Report

    Alida Named a Visionary

    2021 Gartner® Magic Quadrant™
    Alida Activate Fall '21

    Webinar

    Alida Activate Fall '21

    On-Demand Access
    Making Better Business Decisions:

    Webinar

    Making Better Business Decisions:

    How to Get Agile Customer Insights to Decision Makers
    B2B + B2C: Delivering Better Experiences for Every Audience

    Webinar

    B2B + B2C: Delivering Better Experiences for Every Audience

    with Regence Health and Westfield Insurance
    How Consumers Shape Brand Experience and Tips to Get It Right

    Webinar

    How Consumers Shape Brand Experience and Tips to Get It Right

    with Wondrium
    Advancing User-Centred Product Design

    Webinar

    Advancing User-Centred Product Design

    with MuleSoft
    Becoming Resilient Through Empathy: How to Proactively Adapt to Changing Consumer Behaviors

    Webinar

    Becoming Resilient Through Empathy: How to Proactively Adapt to Changing Consumer Behaviors

    with Red Bull & Byrdie from Dotdash
    How to Do Really Great Video Research

    Webinar

    How to Do Really Great Video Research

    with Channel 4 and Verve
    Proritizing Employee Experience

    eBook

    Proritizing Employee Experience

    to Attract and Retain Top Talent
    The Product Leader's Guide

    eBook

    The Product Leader's Guide

    Alida Total Experience Management
    Your Customers Have Changed, Your Approach to CX Must Change Too

    Infographic

    Your Customers Have Changed, Your Approach to CX Must Change Too
    How to Leverage Insights to Drive Your Business Objectives

    Webinar

    How to Leverage Insights to Drive Your Business Objectives
    How to Boost Customer Engagement in 2022

    Webinar

    How to Boost Customer Engagement in 2022

    Lessons & Best Practices from Top CX Teams
    How Customer-Centricity Increases Business Growth at Kramp

    Webinar

    How Customer-Centricity Increases Business Growth at Kramp

    A Case Study with an International Wholesale Company
    How to Drive Quantified ROI Through a Structured CXM Program

    Webinar

    How to Drive Quantified ROI Through a Structured CXM Program

    Lessons & Best Practices
    Empathy in Action: The Business Value of Customer Empathy

    Report

    Empathy in Action: The Business Value of Customer Empathy
    Alida Activate 2022: Experience, Reimageined

    Webinar

    Alida Activate 2022: Experience, Reimageined
    Keeping Customers Highly Engaged

    Webinar

    Keeping Customers Highly Engaged

    Closing the Loop On Research
    CX Pioneers

    Webinar

    CX Pioneers

    Designing Experiences in New Markets
    Delivering the Best Fan Experience At EVERY Touchpoint

    Webinar

    Delivering the Best Fan Experience At EVERY Touchpoint
    How Logitech Uncovered New Segments & Designed Inclusive Experiences

    Webinar

    How Logitech Uncovered New Segments & Designed Inclusive Experiences
    How Customer Insights at Pixel United Fuel Higher Engagement, Greater Spend, and More Time In-Game

    Webinar

    How Customer Insights at Pixel United Fuel Higher Engagement, Greater Spend, and More Time In-Game
    Building a B2B Sounding Board for Actionable Insights

    Webinar

    Building a B2B Sounding Board for Actionable Insights
    The Business Case for Empathy

    Webinar

    The Business Case for Empathy
    CX Innovation for a Cookieless World

    Webinar

    CX Innovation for a Cookieless World
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    Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.