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Featured CX Resources
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The Alida Library
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Experience
Industry
Webinar
Fossil Group Uses Customer Insights to Empower Business Decisions
Webinar
The Right (and Wrong) Way to Connect with Customers During COVID-19
Webinar
How Virgin Money UK Listen and Respond
to Rapidly Changing Customer Needs in the Age of Coronavirus
Report
Content May Be King but UX Is Coming for the Crown
Webinar
How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision
Webinar
Don't Fall Behind
Optimize Your CX Program and Stay Connected to Your Customers
eBook
Securing Growth and Customer Retention in Banking in the Age of Disruption
eBook
How Alida Helps The World's Most Customer-Centric Brands Win
eBook
Driving Business Value
What Can CX Do For You?
Report
IDC Vendor Spotlight
Delivering a World-Class Customer Experience
Infographic
4 Pillars of Customer Experience Management Value
Webinar
Be the Player
How Gamesys Puts Themselves in the Shoes of Their Players
Webinar
Activating the Community
Making CX an Organization-wide Priority
Webinar
Insights in 2020
Webinar
Building an Agile Insight Engine
Webinar
Proving the Value of Insights During Covid-19
Webinar
CX: Market Researchers' Top Priority for 2021
Greenbook Webinar
eBook
World Class Insights
12 Tips for Marketing Research and Insight Pros
eBook
What Is Customer Experience Management?
eBook
The Ultimate Guide to Insight Communities
eBook
Customer Centricity: The Definitive Guide
eBook
Sprint in the Right Direction
How CXM Drives Year-Round Growth in the Tech Industry
eBook
8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First
Webinar
How to Make Smarter, Consumer-Obsessed Decisions
Webinar
Keeping Customer Insights Flowing Through 2020 & Beyond
Webinar
B2B2C Community
The Opportunities & Challenges Building a Community of your Customer's Customers
Webinar
The Prescription for Success
How to Take Your Organization From “I Think” to “I Know”
Webinar
Using Insights to Stay Ahead of Trends & Competitors
Webinar
Advertising Insights from COVID Challenges
eBook
7 Ways to Lead in a Crowded Streaming Media Market
eBook
Why Should Your Customer Advisory Board Go Digital?
eBook
7 Questions Every Company Must Ask When Building an NPS Program
eBook
Prioritizing Patient Experience
Webinar
Using Insights to Stay Ahead In An Oversaturated Market
A Fireside Chat with Sky Betting & Gaming
Webinar
6 Tips to Increase Member Hub Engagement with Penn Lottery
Infographic
7 Benefits of Going Digital with Your Customer Advisory Board
Webinar
CX Lessons from Social Insects to Drive Business Change
The Bees Have It
Webinar
Alida Activate: Spring Edition
Put Your CX Strategy into Action
Infographic
The Business Case for Consolidating Survey Solutions
Report
The Forrester Wave
Customer Feedback Management Platforms Q2 2021
Webinar
A Culture of Customer Experience
Insular Life's 360 Customer View
Infographic
A Retailer's Blueprint for a Better Digital Commerce Experience
Infographic
Engagement in Action
8 Best Practices for Increasing Member Hub Engagement
eBook
Digital Insight Community Handbook
10 Essential Actions for a Successful Community
eBook
7 Steps to Drive Retail Growth
And Embrace Evolving Customer Behaviors
Webinar
COVID-19 Drives Consumer Focus in Healthcare & Insurance
Webinar
Rethinking Employee Experience
in the New World of Work
Webinar
Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights
Webinar
A Passionate Audience: Streaming to Modern Viewers
Webinar
CX Trend Review
What Worked, What Didn't, and Where We Go from Here
Webinar
EMEA Alida Activate
On-Demand Access
Report
The Alida 2021 Global Trends Report: Customer Experience
Insights on Consumer Attitudes, Expectations, and Buying Behavior
Webinar
How to Implement Customer Insights On a Global Scale with Twitter
Webinar
Use This Recipe to Improve CX and Drive ROI
Forrester Keynote
Webinar
How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI
Webinar
How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights
Webinar
Yoox Net-A-Porter Success with A 360-Degree View Of Customers
Webinar
How to Power up Your Surveys in 2022
Infographic
People Are Putting Their Money Where Their Values Are
eBook
Top 4 Challenges for Brand Leaders
Plus, Action Steps to Solve Them
Webinar
Alida Activate Fall '21
On-Demand Access
Webinar
Making Better Business Decisions:
How to Get Agile Customer Insights to Decision Makers
Webinar
B2B + B2C: Delivering Better Experiences for Every Audience
with Regence Health and Westfield Insurance
Webinar
How Consumers Shape Brand Experience and Tips to Get It Right
with Wondrium
Webinar
Advancing User-Centred Product Design
with MuleSoft
Webinar
Becoming Resilient Through Empathy: How to Proactively Adapt to Changing Consumer Behaviors
with Red Bull & Byrdie from Dotdash
Webinar
How to Do Really Great Video Research
with Channel 4 and Verve
eBook
Proritizing Employee Experience
to Attract and Retain Top Talent
eBook
The Product Leader's Guide
Alida Total Experience Management
Infographic
Your Customers Have Changed, Your Approach to CX Must Change Too
Webinar
How to Leverage Insights to Drive Your Business Objectives
Webinar
How to Boost Customer Engagement in 2022
Lessons & Best Practices from Top CX Teams
Webinar
How Customer-Centricity Increases Business Growth at Kramp
A Case Study with an International Wholesale Company
Webinar
How to Drive Quantified ROI Through a Structured CXM Program
Lessons & Best Practices
Report
Empathy in Action: The Business Value of Customer Empathy
Webinar
Alida Activate 2022: Experience, Reimageined
Webinar
Keeping Customers Highly Engaged
Closing the Loop On Research
Webinar
CX Pioneers
Designing Experiences in New Markets
Webinar
Delivering the Best Fan Experience At EVERY Touchpoint
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Webinar
How Logitech Uncovered New Segments & Designed Inclusive Experiences
Webinar
How Customer Insights at Pixel United Fuel Higher Engagement, Greater Spend, and More Time In-Game
Webinar
Building a B2B Sounding Board for Actionable Insights
Webinar
The Business Case for Empathy
Webinar
CX Innovation for a Cookieless World
Webinar
Why is everyone talking about CLV again?
eBook
Insight-Driven Innovation
Learn how top brands harness customer feedback for growth
Webinar
Webinar: Alida Winter ‘23 Product Release
Find out what’s new in the NA Winter '23 Product Release
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Webinar
Alida Activate 23
The Power of Community-Centered CX
eBook
The Power of Community-Centered CX
Webinar
How Innovative Companies Win with Community-Driven Product Development
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eBook
Community Best Practice Guide
Webinar
Win with Community-Driven User Experiences
Webinar
Connecting Customer Experience to Business Value
Webinar
Fall ‘23 Product Release
See the latest AI advancements to the Alida platform to help you gather insights faster and scale your program to reach more customers than ever before.
Event
Innovation Day
Our annual showcase of the top global insights teams and the 2023 Delta Award winners