The Alida Library
Explore our downloadable resources, or find what you’re looking for by using the filters below.
Webinar
Fossil Group Uses Customer Insights to Empower Business Decisions
Webinar
The Right (and Wrong) Way to Connect with Customers During COVID-19
Webinar
How Virgin Money UK Listen and Respond
to Rapidly Changing Customer Needs in the Age of Coronavirus
Report
Content May Be King but UX Is Coming for the Crown
Webinar
How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision
Webinar
Don't Fall Behind
Optimize Your CX Program and Stay Connected to Your Customers
eBook
Securing Growth and Customer Retention in Banking in the Age of Disruption
eBook
How Alida Helps The World's Most Customer-Centric Brands Win
eBook
Driving Business Value
What Can CXM Do For You?
Report
IDC Vendor Spotlight
Delivering a World-Class Customer Experience
Infographic
4 Pillars of Customer Experience Management Value
Webinar
Be the Player
How Gamesys Puts Themselves in the Shoes of Their Players
Webinar
Activating the Community
Making CX an Organization-wide Priority
Webinar
Insights in 2020
Webinar
Building an Agile Insight Engine
Webinar
Proving the Value of Insights During Covid-19
Report
Alida Named a Niche Player
Gartner 2020 Magic Quadrant for Voice of Customer
Webinar
CX: Market Researchers' Top Priority for 2021
Greenbook Webinar
eBook
World Class Insights
12 Tips for Marketing Research and Insight Pros
eBook
What Is Customer Experience Management?
eBook
The Ultimate Guide to Insight Communities
eBook
Customer Centricity: The Definitive Guide
eBook
Sprint in the Right Direction
How CXM Drives Year-Round Growth in the Tech Industry
eBook
8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First
Webinar
How to Make Smarter, Consumer-Obsessed Decisions
Webinar
Keeping Customer Insights Flowing Through 2020 & Beyond
Webinar
B2B2C Community
The Opportunities & Challenges Building a Community of your Customer's Customers
Webinar
The Prescription for Success
How to Take Your Organization From “I Think” to “I Know”
Webinar
Using Insights to Stay Ahead of Trends & Competitors
Webinar
Advertising Insights from COVID Challenges
eBook
7 Ways to Lead in a Crowded Streaming Media Market
eBook
Why Should Your Customer Advisory Board Go Digital?
eBook
7 Questions Every Company Must Ask When Building an NPS Program
eBook
Prioritizing Patient Experience
Webinar
Using Insights to Stay Ahead In An Oversaturated Market
A Fireside Chat with Sky Betting & Gaming
Webinar
6 Tips to Increase Member Hub Engagement with Penn Lottery
Infographic
7 Benefits of Going Digital with Your Customer Advisory Board
Webinar
CX Lessons from Social Insects to Drive Business Change
The Bees Have It
Webinar
Alida Activate: Spring Edition
Put Your CX Strategy into Action
Infographic
The Business Case for Consolidating Survey Solutions
Report
The Forrester Wave
Customer Feedback Management Platforms Q2 2021
Webinar
A Culture of Customer Experience
Insular Life's 360 Customer View
Infographic
A Retailer's Blueprint for a Better Digital Commerce Experience
Infographic
Engagement in Action
8 Best Practices for Increasing Member Hub Engagement
eBook
Digital Insight Community Handbook
10 Essential Actions for a Successful Community
eBook
7 Steps to Drive Retail Growth
And Embrace Evolving Customer Behaviors
Webinar
COVID-19 Drives Consumer Focus in Healthcare & Insurance
Webinar
Rethinking Employee Experience
in the New World of Work
Webinar
Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights
Webinar
A Passionate Audience: Streaming to Modern Viewers
Webinar
CX Trend Review
What Worked, What Didn't, and Where We Go from Here
eBook
Total Experience Management
How to Create a CX Program That Drives Innovation
Webinar
EMEA Alida Activate
On-Demand Access
Report
The Alida 2021 Global Trends Report: Customer Experience
Insights on Consumer Attitudes, Expectations, and Buying Behavior
Webinar
How to Implement Customer Insights On a Global Scale with Twitter
Webinar
Use This Recipe to Improve CX and Drive ROI
Forrester Keynote
Webinar
How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI
Webinar
How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights
Report
Now Tech: Zero-Party Data Solutions, Q2 2021
Forrester's Overview Of 17 Zero-Party Data Solution Providers
Webinar
Yoox Net-A-Porter Success with A 360-Degree View Of Customers
Webinar
How to Power up Your Surveys in 2022
eBook
Total Experience Management
How to Create a CX Program That Drives Innovation
Infographic
People Are Putting Their Money Where Their Values Are
eBook
Top 4 Challenges for Brand Leaders
Plus, Action Steps to Solve Them