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The Alida Library

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Explore our downloadable resources, or find what you’re looking for by using the filters below.

Fossil Group Uses Customer Insights to Empower Business Decisions

Webinar

Fossil Group Uses Customer Insights to Empower Business Decisions

The Right (and Wrong) Way to Connect with Customers During COVID-19

Webinar

The Right (and Wrong) Way to Connect with Customers During COVID-19

How Virgin Money UK Listen and Respond

Webinar

How Virgin Money UK Listen and Respond

to Rapidly Changing Customer Needs in the Age of Coronavirus

Content May Be King but UX Is Coming for the Crown

Report

Content May Be King but UX Is Coming for the Crown

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

Webinar

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

Don't Fall Behind

Webinar

Don't Fall Behind

Optimize Your CX Program and Stay Connected to Your Customers

Securing Growth and Customer Retention in Banking in the Age of Disruption

eBook

Securing Growth and Customer Retention in Banking in the Age of Disruption

How Alida Helps The World's Most Customer-Centric Brands Win

eBook

How Alida Helps The World's Most Customer-Centric Brands Win

Driving Business Value

eBook

Driving Business Value

What Can CXM Do For You?

IDC Vendor Spotlight

Report

IDC Vendor Spotlight

Delivering a World-Class Customer Experience

4 Pillars of Customer Experience Management Value

Infographic

4 Pillars of Customer Experience Management Value

Be the Player

Webinar

Be the Player

How Gamesys Puts Themselves in the Shoes of Their Players

Activating the Community

Webinar

Activating the Community

Making CX an Organization-wide Priority

Insights in 2020

Webinar

Insights in 2020

Building an Agile Insight Engine

Webinar

Building an Agile Insight Engine

Proving the Value of Insights During Covid-19

Webinar

Proving the Value of Insights During Covid-19

Alida Named a Niche Player

Report

Alida Named a Niche Player

Gartner 2020 Magic Quadrant for Voice of Customer

CX: Market Researchers' Top Priority for 2021

Webinar

CX: Market Researchers' Top Priority for 2021

Greenbook Webinar

World Class Insights

eBook

World Class Insights

12 Tips for Marketing Research and Insight Pros

What Is Customer Experience Management?

eBook

What Is Customer Experience Management?

The Ultimate Guide to Insight Communities

eBook

The Ultimate Guide to Insight Communities

Customer Centricity: The Definitive Guide

eBook

Customer Centricity: The Definitive Guide

Sprint in the Right Direction

eBook

Sprint in the Right Direction

How CXM Drives Year-Round Growth in the Tech Industry

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

eBook

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

How to Make Smarter, Consumer-Obsessed Decisions

Webinar

How to Make Smarter, Consumer-Obsessed Decisions

Keeping Customer Insights Flowing Through 2020 & Beyond

Webinar

Keeping Customer Insights Flowing Through 2020 & Beyond

B2B2C Community

Webinar

B2B2C Community

The Opportunities & Challenges Building a Community of your Customer's Customers

The Prescription for Success

Webinar

The Prescription for Success

How to Take Your Organization From “I Think” to “I Know”

Using Insights to Stay Ahead of Trends & Competitors

Webinar

Using Insights to Stay Ahead of Trends & Competitors

Advertising Insights from COVID Challenges

Webinar

Advertising Insights from COVID Challenges

7 Ways to Lead in a Crowded Streaming Media Market

eBook

7 Ways to Lead in a Crowded Streaming Media Market

Why Should Your Customer Advisory Board Go Digital?

eBook

Why Should Your Customer Advisory Board Go Digital?

7 Questions Every Company Must Ask When Building an NPS Program

eBook

7 Questions Every Company Must Ask When Building an NPS Program

Prioritizing Patient Experience

eBook

Prioritizing Patient Experience

Using Insights to Stay Ahead In An Oversaturated Market

Webinar

Using Insights to Stay Ahead In An Oversaturated Market

A Fireside Chat with Sky Betting & Gaming

6 Tips to Increase Member Hub Engagement with Penn Lottery

Webinar

6 Tips to Increase Member Hub Engagement with Penn Lottery

7 Benefits of Going Digital with Your Customer Advisory Board

Infographic

7 Benefits of Going Digital with Your Customer Advisory Board

CX Lessons from Social Insects to Drive Business Change

Webinar

CX Lessons from Social Insects to Drive Business Change

The Bees Have It

Alida Activate: Spring Edition

Webinar

Alida Activate: Spring Edition

Put Your CX Strategy into Action

The Business Case for Consolidating Survey Solutions

Infographic

The Business Case for Consolidating Survey Solutions

The Forrester Wave

Report

The Forrester Wave

Customer Feedback Management Platforms Q2 2021

A Culture of Customer Experience

Webinar

A Culture of Customer Experience

Insular Life's 360 Customer View

A Retailer's Blueprint for a Better Digital Commerce Experience

Infographic

A Retailer's Blueprint for a Better Digital Commerce Experience

Engagement in Action

Infographic

Engagement in Action

8 Best Practices for Increasing Member Hub Engagement

Digital Insight Community Handbook

eBook

Digital Insight Community Handbook

10 Essential Actions for a Successful Community

7 Steps to Drive Retail Growth

eBook

7 Steps to Drive Retail Growth

And Embrace Evolving Customer Behaviors

COVID-19 Drives Consumer Focus in Healthcare & Insurance

Webinar

COVID-19 Drives Consumer Focus in Healthcare & Insurance

Rethinking Employee Experience

Webinar

Rethinking Employee Experience

in the New World of Work

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

Webinar

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

A Passionate Audience: Streaming to Modern Viewers

Webinar

A Passionate Audience: Streaming to Modern Viewers

CX Trend Review

Webinar

CX Trend Review

What Worked, What Didn't, and Where We Go from Here

Total Experience Management

eBook

Total Experience Management

How to Create a CX Program That Drives Innovation

EMEA Alida Activate

Webinar

EMEA Alida Activate

On-Demand Access

The Alida 2021 Global Trends Report: Customer Experience

Report

The Alida 2021 Global Trends Report: Customer Experience

Insights on Consumer Attitudes, Expectations, and Buying Behavior

How to Implement Customer Insights On a Global Scale with Twitter

Webinar

How to Implement Customer Insights On a Global Scale with Twitter

Use This Recipe to Improve CX and Drive ROI

Webinar

Use This Recipe to Improve CX and Drive ROI

Forrester Keynote

How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

Webinar

How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

Webinar

How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

Now Tech: Zero-Party Data Solutions, Q2 2021

Report

Now Tech: Zero-Party Data Solutions, Q2 2021

Forrester's Overview Of 17 Zero-Party Data Solution Providers

Yoox Net-A-Porter Success with A 360-Degree View Of Customers

Webinar

Yoox Net-A-Porter Success with A 360-Degree View Of Customers

How to Power up Your Surveys in 2022

Webinar

How to Power up Your Surveys in 2022

Total Experience Management

eBook

Total Experience Management

How to Create a CX Program That Drives Innovation

People Are Putting Their Money Where Their Values Are

Infographic

People Are Putting Their Money Where Their Values Are

Top 4 Challenges for Brand Leaders

eBook

Top 4 Challenges for Brand Leaders

Plus, Action Steps to Solve Them