Technology Solution
Transform Customer Experience
Directly interact with thousands of customers to accelerate innovation and co-create personalized experiences with deep customer feedback to attract and retain users.
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Drive Revenue Growth
Use deep customer profiling to uplift value to advertising partners.
Twitch leveraged the 22,000 members of their digital insight community to deeply understand attitudes, behaviors, and motivations that increased average advertiser deal size by $300k+.
Improve Customer Satisfaction
Diagnose sources of dissatisfaction and align offerings to better understood customer segments.
GoDaddy achieved a 360 degree view of its audience with attitudinal and preference data from Community. They’re able to leverage deep-dive studies around customer experience with a 58% participation rate to make CX improvements at pace with 2-week sprint cycles.
Accelerate Innovation
Co-create and test product concepts and content investments with highly engaged, well understood customers.
LinkedIn Product & Product Marketing teams use directional feedback to inform strategic roadmap decisions. A recent test of their relaunch and app upgrade drove 40% adoption in 4 months of testing.
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