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4 CX Trends for 2024: Your Guide to Navigating the Year Ahead

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Customer Experience Customer Insights Employee Experience Product Experience Brand Experience Tech Retail Media & Entertainment User Experience Company Financial Services Total Experience Management

7 ways to elevate your UX research

User Experience | 4 min read

User Experience

4 CX Trends for 2024: Your Guide to Navigating the Year Ahead

Customer Experience | 4 min read

Customer Experience
featured in hero

3 key takeaways from Innovation Day to carry into 2024

Customer Insights | 3 min read

Customer Insights
Customer Experience
Product Experience
User Experience
Total Experience Management
featured in hero

Alida Ignites an Experience Revolution with AWS Bedrock

Tech | 2 min read

Tech
User Experience

Uncover Measurable ROI with Insight Communities

Customer Experience | 3 min read

Customer Experience
Alida’s Fall ‘23 release provides faster speed to insights and scalability, powered by AI.

Alida’s Fall ‘23 release provides faster speed to insights and scalability, powered by AI.

Customer Experience | 1 min read

Customer Experience
User Experience (UX) Research Trends and Best Practices

User Experience (UX) Research Trends and Best Practices

User Experience | 7 min read

User Experience
Communities empower research teams to do more with less

Communities empower research teams to do more with less

Customer Insights | 3 min read

Customer Insights
How to enhance community testing initiatives using benchmarking

How to enhance community testing initiatives using benchmarking

User Experience | 2 min read

User Experience
Boost media monetization by better measuring resonance

Boost media monetization by better measuring the impact of your advertising campaign

Media & Entertainment | 2 min read

Media & Entertainment
 Community-led product development pushes innovative companies a competitive edge

Unlocking the Power of Community insights to drive product innovation

Customer Insights | 2 min read

Customer Insights
Product Experience

Enriching Qualitative Analysis with Next Generation AI

Customer Insights | 2 min read

Customer Insights
Community management: Keep your community healthy, flirty, and thriving

Community management best practices: How to keep the valuable insights coming long-term

Customer Insights | 3 min read

Customer Insights

Get better insights with industry leading video feedback tools

Customer Insights | 3 min read

Customer Insights

Get the most out of your analytics with the right customer experience dashboard

Customer Insights | 3 min read

Customer Insights

Maximize the impact of your insight program with a value realization framework

Customer Insights | 3 min read

Customer Insights
Let data storytelling boost the impact of your research

Let Data Storytelling Boost the Impact of Your Research

Customer Insights | 4 min read

Customer Insights
How To Build A Customer Community And Improve CX

How To Build A Customer Community And Improve CX

Customer Experience | 3 min read

Customer Experience
How Bally Sports Delivers Better Fan Experiences with Community

How Bally Sports Delivers Better Fan Experiences with Community

Customer Experience | 3 min read

Customer Experience
Brand Experience
Media & Entertainment

G2, a leading tech marketplace and review site for B2B software solutions, has recognized Alida as a Leader

Customer Experience | 2 min read

Customer Experience

3 reasons why communities are essential to your CX strategy today

Customer Experience | 5 min read

Customer Experience
featured in hero

Alida Activate 2023 Inspired Next Generation of CX Strategists

| 4 min read

PX Week: Listening to the Voice of Patient is the fastest path to improved experiences

Listening to the Voice of Patient is the fastest path to improved experiences

Customer Experience | 2 min read

Customer Experience
Unlock the Power of Mobile-First Insight Tools to Improve Your Customer Experience

Unlock the Power of Mobile-First Insight Tools to Improve Your Customer Experience

Customer Experience | 1 min read

Customer Experience
Alida Spring ‘23 product release: strengthening our foothold in the mobile realm

Alida Spring ‘23 product release: strengthening our foothold in the mobile realm

Customer Experience | 2 min read

Customer Experience

Staying ahead of the game with Gen-Z: how to engage your fans and create a winning formula

Customer Experience | 2 min read

Customer Experience
Everything you wanted to know about sampling best practices (but were afraid to ask)

Everything you wanted to know about sampling best practices (but were afraid to ask)

Customer Insights | 3 min read

Customer Insights

Alida Empowered: Trusting Employees to Live Their Truth

Employee Experience | 3 min read

Employee Experience
Warner Bros. Discovery leverages research communities to identify trends and make business decisions

Warner Bros. Discovery leverages research communities to identify trends and make business decisions

Customer Experience | 2 min read

Customer Experience
Retailers embed customer insights into their DNA

Retailers embed customer insights into their DNA

Customer Experience | 3 min read

Customer Experience
Alida integrates with ChatGPT for collaborative intelligence at scale

Alida integrates with ChatGPT for collaborative intelligence at scale

Customer Experience | 3 min read

Customer Experience
Media and zero-party data: Audience insights hold the key to profitability

Media and zero-party data: Audience insights hold the key to profitability

Customer Experience | 4 min read

Customer Experience
Alida Winter ‘23 product release: Strengthens connections through personalization

Alida Winter ‘23 product release: Strengthen connections through personalization

Customer Experience | 1 min read

Customer Experience

Insurers lower risk of tough decisions by listening to their customers

Customer Experience | 3 min read

Customer Experience

Follow these trends to become a 2023 customer experience innovator

Customer Experience | 4 min read

Customer Experience

Why the end of cookies doesn’t mean the end of personal data

Customer Experience | 3 min read

Customer Experience

Is your Voice of Customer program reaching the right people?

Customer Experience | 2 min read

Customer Experience

Your guide to employee engagement survey questions

Employee Experience | 10 min read

Employee Experience
Why is everyone talking about CLV again?

Why is everyone talking about CLV again?

Customer Experience | 5 min read

Customer Experience
Innovation Day is upon us: What to expect

Innovation Day is upon us: What to expect

Customer Experience | 2 min read

Customer Experience
Alida’s Touchpoint helping to break the cycle of poverty through education

Alida’s Touchpoint helping to break the cycle of poverty through education

Customer Experience | 2 min read

Customer Experience
The need for speed: Keeping up with customer expectations

The need for speed: Keeping up with customer expectations

Customer Experience | 4 min read

Customer Experience
Employee engagement surveys: How employees see surveys

Employee engagement surveys: How employees see surveys

Employee Experience | 3 min read

Employee Experience
Alida Fall ‘22 Product Release: Engage more customers faster with Conversational Surveys

Alida Fall ‘22 Product Release: Engage more customers faster with Conversational Surveys

Customer Experience | 2 min read

Customer Experience
Customer lifetime value: The most important metric everyone overlooks

Customer lifetime value: The most important metric everyone overlooks

Customer Experience | 3 min read

Customer Experience
Customers Are Changing — Are You?

Customers are changing — are you?

Customer Experience | 4 min read

Customer Experience
Your guide to customer engagement software

Your guide to customer engagement software

Customer Experience | 9 min read

Customer Experience
How to keep a customer insight platform vibrant once the novelty is over

How to keep a customer insight platform vibrant once the novelty is over

Customer Experience | 4 min read

Customer Experience
The why and how of customer engagement

6 tips for boosting customer engagement

Customer Experience | 4 min read

Customer Experience
The pros and cons of word clouds as visualizations

The pros and cons of word clouds as visualizations

Customer Experience | 3 min read

Customer Experience
What's the difference between customer centric vs. customer focused?

What's the difference between customer centric vs. customer focused?

Customer Experience | 3 min read

Customer Experience
Four ways technology is changing consumer behavior

4 ways technology is changing consumer behavior

Customer Experience | 3 min read

Customer Experience
Alphabet Soup of CX Metrics

Alphabet Soup of CX Metrics

Customer Experience | 5 min read

Customer Experience
Five examples of brands driving customer-centric innovation

5 examples of brands driving customer-centric innovation

Customer Experience | 4 min read

Customer Experience
Why a Strong Company Culture Is Your Secret Weapon

Why a Strong Company Culture Is Your Secret Weapon

Employee Experience | 4 min read

Employee Experience
How to get the most out of your Professional Services investment

How to get the most out of your Professional Services investment

Customer Insights | 2 min read

Customer Insights
Embrace change and make your organizational transformation a success

Embrace change and make your organizational transformation a success

Employee Experience | 4 min read

Employee Experience
There’s no customer experience without listening to employees

No good customer experience stems from bad employee experiences

Employee Experience | 5 min read

Employee Experience
Should You Always Be Closing?

Should you always be closing?

| 4 min read

Becoming the architect of the customer experience

Becoming the architect of the customer experience

| 4 min read

Alida Summer ‘22 Product Release: Customer Journeys helps improve your customers’ entire experience

Alida Summer ‘22 Product Release: Customer Journeys helps improve your customers’ entire experience

Customer Experience | 2 min read

Customer Experience
How to understand, engage and retain hard-to-reach hourly workers

How to understand, engage and retain hard-to-reach hourly workers

Employee Experience | 2 min read

Employee Experience
How to Accelerate Your CX Project's Time to Value

How to Accelerate Your CX Project's Time to Value

Customer Insights | 4 min read

Customer Insights

How lululemon Co-Creates Experiences with and for Their Customers

Customer Experience | 2 min read

Customer Experience
Retail
The Ultimate Guide to Create Effective Survey Questions

The Ultimate Guide to Create Effective Survey Questions

Customer Insights | 4 min read

Customer Insights
Alida Named a Leader in Experience Management Software by G2

Alida Named a Leader in Experience Management Software by G2

Customer Experience | 2 min read

Customer Experience
Why Your Company Must Prioritize DE&I and LGBTQ+ Initiatives All Year

Why Your Company Must Prioritize DE&I and LGBTQ+ Initiatives All Year

Employee Experience | 5 min read

Employee Experience
Reimagining Research: How to Create Better Customer Research Experiences

Reimagining Research: How to Create Better Customer Research Experiences

Customer Experience | 3 min read

Customer Experience
Activate ‘22: What Brands Can Learn From the Buffalo Sabres Fanbase

Activate ‘22: What Brands Can Learn From the Buffalo Sabres Fanbase

Customer Experience | 3 min read

Customer Experience
Changing Healthcare from Within

Changing Healthcare from Within

| 3 min read

Activate ‘22: A Lesson From Cryptocurrency: CX in New Markets

Activate ‘22: A Lesson From Cryptocurrency: CX in New Markets

Customer Experience | 3 min read

Customer Experience
Alida Activate ’22: How Spotify Built a B2B Community for Actionable Insights

Alida Activate ’22: How Spotify Built a B2B Community for Actionable Insights

Customer Insights | 3 min read

Customer Insights
Customer Experience
Alida Activate ‘22: How Logitech Used Insight Communities to Find Underserved Customer Groups

Alida Activate ‘22: How Logitech Used Insight Communities to Find Underserved Customer Groups

Customer Experience | 3 min read

Customer Experience

Q&A with Wondrium: The 3 pillars of CX success

Customer Experience | 4 min read

Customer Experience
Retail
Best Employee Experience Practices to Attract and Retain Top Talent

Best Employee Experience Practices to Attract and Retain Top Talent

Employee Experience | 7 min read

Employee Experience
Alida Activate ‘22: The Power of Insight Communities Compels You

Alida Activate ‘22: The power of insight communities compels you

Customer Insights | 4 min read

Customer Insights
Customer Experience
Tech
How Indigo Got Rapid Customer Feedback to Test Product Concepts

How Indigo Gets Rapid Customer Feedback to Test Product Concepts

Customer Experience | 1 min read

Customer Experience
Retail
Activate ‘22: The Challenge of Turning Empathy in Action

Turning Empathy into Action

Customer Experience | 3 min read

Customer Experience
Activate: 4 Ways to Make Empathy the Heart of Your CX

Activate: 4 Ways to Make Empathy the Heart of Your CX

Customer Experience | 4 min read

Customer Experience

Previously, on Activate…

Customer Experience | 3 min read

Customer Experience
Alida Spring ‘22 Product Release: Video Discussions Is a Go; TXM Platform Becomes More Powerful

Alida Spring ‘22 Product Release: Video Discussions Is a Go; TXM Platform Becomes More Powerful

Product Experience | 2 min read

Product Experience
What to Expect from Activated Spring ‘22?

What to Expect from Activate 2022?

Customer Insights | 3 min read

Customer Insights
Customer Experience
Brand Experience: What is It and How to Improve It

Brand Experience: What is It and How to Improve It

Brand Experience | 6 min read

Brand Experience
Your Guide to Online Qualitative Research

Your Guide to Online Qualitative Research

| 5 min read

Boosting Customer Experience by Understanding Your Audience: The Expert Guide

Boosting Customer Experience by Understanding Your Audience: The Expert Guide

Customer Experience | 6 min read

Customer Experience
The Secret to Leveraging Customer Data

The Secret to Leveraging Customer Data

Customer Experience | 4 min read

Customer Experience
How to Build Effective Dashboards

How to Build Effective Dashboards

Customer Insights | 3 min read

Customer Insights
What is a Customer Satisfaction Score and Why It Matters

What is a Customer Satisfaction Score and Why It Matters

Customer Experience | 5 min read

Customer Experience
5 Steps to Building an Effective Customer Survey in 2022

5 Steps to Building an Effective Customer Survey in 2022

Customer Experience | 6 min read

Customer Experience
Build Better Surveys: Choosing Your Key Drivers

Build Better Surveys: Choosing Your Key Drivers

Customer Insights | 4 min read

Customer Insights
The Cookie Crumbles: The Rise of Zero-Party Data

The Cookie Crumbles: The Rise of Zero-Party Data

Customer Experience | 4 min read

Customer Experience
Engaging Younger Audiences: How to Reach Gen Z Customers

Engaging Younger Audiences: How to Reach Gen Z Customers

Customer Experience | 5 min read

Customer Experience
The Importance of Voice of the Customer in Business Decision Making

The Importance of Voice of the Customer in Business Decision Making

| 8 min read

8 Innovative Tactics for Increasing Your Customer Lifetime Value

8 Innovative Tactics for Increasing Your Customer Lifetime Value

Customer Experience | 5 min read

Customer Experience
Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Customer Insights | 6 min read

Customer Insights
4 Ways Customer Feedback Can Make or Break Your Company

4 Ways Customer Feedback Can Make or Break Your Company

Customer Experience | 8 min read

Customer Experience

Driving Innovation and Collaboration in the Autodesk Research Community

Customer Experience | 2 min read

Customer Experience
How a Good NPS Score Impacts Business Growth (and How to Improve It)

How a Good NPS Score Impacts Business Growth (and How to Improve It)

Customer Experience | 6 min read

Customer Experience
5 Effective Strategies for Building Customer Loyalty

5 Effective Strategies for Building Customer Loyalty

Customer Experience | 5 min read

Customer Experience
How to Turn Customers into Storytellers

How to Turn Customers into Storytellers

Customer Experience | 3 min read

Customer Experience
The Tao of Nicolas Darveau-Garneau: “It’s About the Customer, but Not the Average Customer”

Customer Centricity Must Become a Top C-Suite Priority

Customer Experience | 1 min read

Customer Experience
How are you going to choose your CX Metric?

How are you going to choose your CX Metric?

Customer Experience | 4 min read

Customer Experience
User Experience
The 80/20 Rule Doesn’t Work Anymore; Here’s Why Inclusive Design Always Wins

The 80/20 Rule Doesn’t Work Anymore; Here’s Why Inclusive Design Always Wins

Employee Experience | 3 min read

Employee Experience
How to Build a Product Experience Strategy (and Why It Matters)

How to Build a Product Experience Strategy (and Why It Matters)

Product Experience | 6 min read

Product Experience
Increase Customer Feedback With Digital Rewards

Increase Customer Feedback With Digital Rewards

Customer Experience | 2 min read

Customer Experience
Q1 Winter '22 Product Release

Winter '22 Product Release—Dynamic Targeting, AI-driven Text Analytics, and More!

Product Experience | 3 min read

Product Experience
Alida and Rybbon Increase Customer Engagement with Digital Incentives

Alida and Rybbon Increase Customer Engagement with Digital Incentives

Customer Experience | 2 min read

Customer Experience

Why Product Teams Need to Prioritize Inclusive Design

Employee Experience | 3 min read

Employee Experience
Product Experience
3 Tips for Shaping Brand Experiences With New and Loyal Customers

3 Tips for Shaping Brand Experiences With New and Loyal Customers

Brand Experience | 3 min read

Brand Experience
EMEA Delta Awards Winner 2021

EMEA Delta Award Winners 2021

Customer Experience | 4 min read

Customer Experience
5 Ways to Deliver Extraordinary Experiences for Every Audience

5 Ways to Deliver Extraordinary Experiences for Every Audience

Customer Experience | 3 min read

Customer Experience

Forrester and Alida Come Together to Improve CX With This Recipe

Customer Experience | 3 min read

Customer Experience
Alida is now a Visionary in 2021 Gartner® Magic Quadrant™ for VoC

Alida Is Now a “Visionary” in 2021 Gartner® Magic Quadrant™ for VoC

Customer Experience | 3 min read

Customer Experience
How to Scale Your Customer Insights like Twitter and PokerStars

How to Scale Your Customer Insights like Twitter and PokerStars

Customer Experience | 5 min read

Customer Experience
Product Experience
Brand Experience
Media & Entertainment
How to Do Really Great Video Research

How to Do Really Great Video Research

Customer Experience | 5 min read

Customer Experience
Product Experience
Brand Experience
Media & Entertainment
What Is Product Experience and How Does It Relate to CX?

Product Experience vs Customer Experience

Product Experience | 2 min read

Product Experience

Data Without Context Is Just Noise: Uncover the Why Behind The What

Customer Experience | 4 min read

Customer Experience
Q&A WITH J.CREW: Using Voice Of Customer To Improve Experiences

Q&A WITH J.CREW: Using Voice Of Customer To Improve Experiences

Customer Experience | 6 min read

Customer Experience
How MuleSoft Uses Empathy-Based UX Research to Inform User-Centered Product Design

How MuleSoft Uses Empathy-Based UX Research to Inform User-Centered Product Design

User Experience | 2 min read

User Experience

Fall ‘21 Product Release—Deeper AI, Analytics, and CXM Integrations

Customer Experience | 2 min read

Customer Experience
Alida Customer Experience Global Trends Report

Your Customers Don’t Feel Heard

Customer Experience | 2 min read

Customer Experience

Alida Closes $20M Funding Round

Company | 1 min read

Company

The Ohio State University Succeeds with a Focus on Empathy

Customer Experience | 2 min read

Customer Experience
Why You Should Use Dashboards for Community & Market Research Programs

Why You Should Use Dashboards for Community & Market Research Programs

Customer Insights | 3 min read

Customer Insights
Customer Experience
CX Trends: Shifts in Consumer Habits & Expectations

CX Trends: Shifts in Consumer Habits & Expectations

Customer Experience | 4 min read

Customer Experience
Customer Experience ROI: A Framework for Measuring CX Success

Customer Experience ROI: A Framework for Measuring CX Success

Customer Experience | 3 min read

Customer Experience

Are Your Research Activities Hurting the Customer Experience?

Customer Experience | 3 min read

Customer Experience
what-is-design-thinking

How the Design Thinking Process Improves Innovation & Customer Experience

Customer Experience | 4 min read

Customer Experience
Product Experience
Tech
Understanding Diversity, Equity & Inclusion in the Workplace

How to Prioritize Diversity, Equity & Inclusion in the Workplace

Employee Experience | 3 min read

Employee Experience
Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX

Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX

Customer Experience | 4 min read

Customer Experience
Media & Entertainment

5 Tips on How to Use Research Activities to Enhance Customer Brand Experience

Brand Experience | 3 min read

Brand Experience
More Than Just a Survey Platform: BDG Partners with Alida

More Than Just a Survey Platform: BDG Partners with Alida

Brand Experience | 2 min read

Brand Experience
Media & Entertainment
Integrating CX Can Potentially Increase Your Profit by the Millions

Integrating CX Can Potentially Increase Your Profit by the Millions

Customer Experience | 4 min read

Customer Experience
What Is Total Experience Management & Why Does Your Business Need It?

What Is Total Experience Management & Why Does Your Business Need It?

Customer Experience | 3 min read

Customer Experience
Employee Experience
How Insight Communities Improve Customer Experience

How Insight Communities Improve Customer Experience

Customer Experience | 3 min read

Customer Experience
Rethinking the Employee Experience in the New World of Work

Rethinking the Employee Experience in the New World of Work

Employee Experience | 7 min read

Employee Experience
So You're Ready to Try a Discussion Forum?

So You're Ready to Try a Discussion Forum?

Customer Insights | 5 min read

Customer Insights

How L&Q improves customer experience by listening to diverse voices

Customer Experience | 4 min read

Customer Experience
Employee Experience
Alida Summer ‘21 Release Provides Richer Insights to Elevate CX Programs

Alida Summer ‘21 Release Provides Richer Insights to Elevate CX Programs

Customer Experience | 3 min read

Customer Experience
Customer Experience for Insurance Providers Requires a Human Touch

Customer Experience for Insurance Providers Requires a Human Touch

Customer Experience | 3 min read

Customer Experience

5 Steps to Building a Seamless Customer Experience

Customer Experience | 3 min read

Customer Experience

10 Tips for Building a Successful Insight Community

Customer Experience | 1 min read

Customer Experience
How to Embrace Changing Customer Behaviors & Drive Retail Growth

How to Embrace Changing Customer Behaviors & Drive Retail Growth

Customer Experience | 1 min read

Customer Experience
Retail
Customer Lifetime Value: The Most Important Metric Everyone Overlooks

Customer Lifetime Value: The Most Important Metric Everyone Overlooks

Customer Experience | 3 min read

Customer Experience
The Ugly Truth: Surveys Alone Aren’t Enough

The Ugly Truth: Surveys Alone Aren’t Enough

Customer Insights | 3 min read

Customer Insights
Customer Experience
Why You Must Prioritize DE&I & LGBTQ+ Initiatives All Year

Why Your Company Must Prioritize DE&I & LGBTQ+ Initiatives All Year

Employee Experience | 4 min read

Employee Experience
Brand Experience
The Power of Employee Experience: What Is It & How Can You Turn It into a Competitive Advantage?

The Power of Employee Experience: What Is It & How Can You Turn It into a Competitive Advantage?

Employee Experience | 5 min read

Employee Experience
The Beginner's Guide to Brand Awareness Survey Questions

The Beginner's Guide to Brand Awareness Survey Questions

Brand Experience | 4 min read

Brand Experience

How Employee Engagement Drives Change and Boosts Revenue

Employee Experience | 5 min read

Employee Experience
How Employee Engagement Helps Drive Customer Experience

How Employee Engagement Helps Drive Customer Experience

Customer Experience | 3 min read

Customer Experience
Employee Experience
Brand Experience
4 Ways to Drive Healthcare Improvement with Voice of Employee

4 Ways to Drive Healthcare Improvement with Voice of Employee

Customer Experience | 3 min read

Customer Experience
Employee Experience

How Retailers Can Navigate the Digital Commerce Experience Paradigm

Customer Experience | 4 min read

Customer Experience
SWAGGER Magazine: Standing out in a Sea of Content

SWAGGER Magazine: Standing out in a Sea of Content

Customer Experience | 2 min read

Customer Experience
Brand Experience
Media & Entertainment
How Alida Stands Out in a Crowded Customer Feedback Management Market

How Alida Stands Out in a Crowded Customer Feedback Management Market

Customer Experience | 1 min read

Customer Experience
4 Pillars of CXM Value

[Infographic] 4 Pillars of CXM Value

Customer Experience | 2 min read

Customer Experience
The Top Challenges in VoC—and How These Industry Leaders Tackle Them

The Top Challenges in VoC—and How These Industry Leaders Tackle Them

Customer Experience | 5 min read

Customer Experience
Employee Experience
Customer Success Is at the Core of Alida

Customer Success Is at the Core of Alida

Customer Experience | 1 min read

Customer Experience
What Is the Consumerization of Healthcare? 4 Success Strategies

What Is the Consumerization of Healthcare?

Customer Experience | 4 min read

Customer Experience
Top 3 Takeaways from Kerry Bodine’s Alida Activate Keynote

Top 3 Takeaways from Kerry Bodine’s Alida Activate Keynote

Customer Experience | 4 min read

Customer Experience
Uncover and Action Comprehensive Insights with Flexibility

Uncover and Action Comprehensive Insights with Flexibility

Customer Experience | 2 min read

Customer Experience
Quick Player Insights: PA Lottery Insiders

Quick Player Insights: PA Lottery Insiders

Customer Insights | 3 min read

Customer Insights
Customer Experience
EX and CX: How to Optimize Both Using Employee Insights

EX and CX: How to Optimize Both Using Employee Insights

Employee Experience | 3 min read

Employee Experience
People on laptops

5 Must-Read CX Books in 2021

Customer Experience | 2 min read

Customer Experience
Alida Spring ‘21 Product Release Fuels a Holistic Customer View

Alida Spring ‘21 Product Release Fuels a Holistic Customer View

Customer Experience | 3 min read

Customer Experience
How PodPlays Is Disrupting the Podcast Industry with Listener Feedback

How PodPlays Is Disrupting the Podcast Industry with Listener Feedback

Product Experience | 1 min read

Product Experience
Media & Entertainment
Tech
User Experience
How to Improve Customer Understanding & CX with AI

How to Improve Customer Understanding & CX with AI

Customer Experience | 2 min read

Customer Experience
Using Insights to Stay Ahead in an Oversaturated Market

Using Insights to Stay Ahead in an Oversaturated Market

Customer Experience | 2 min read

Customer Experience
Media & Entertainment
Are You Prioritizing Patient Experience?

Are You Prioritizing Patient Experience?

Customer Experience | 2 min read

Customer Experience
Alida Sets out to Become the Most Partner-Friendly SaaS Company

Alida Sets out to Become the Most Partner-Friendly SaaS Company

Customer Experience | 4 min read

Customer Experience
Tech
Group Nine Captures a 360-Degree View of Digital Audiences

Group Nine Captures a 360-Degree View of Digital Audiences

Customer Experience | 3 min read

Customer Experience
Media & Entertainment
How to Lead in a Crowded Streaming Media Market

How to Lead in a Crowded Streaming Media Market

Media & Entertainment | 2 min read

Media & Entertainment
What are video surveys & why should you use them?

What Are Video Surveys & Why Should You Use Them?

Customer Experience | 2 min read

Customer Experience
Banks & Credit Unions: Improve Your Metrics by Putting Customers First

Banks & Credit Unions: Improve Your Metrics by Putting Customers First

Customer Experience | 2 min read

Customer Experience
Financial Services
Why WPS Health Solutions Puts Member Experience First

Why WPS Health Solutions Puts Member Experience First

Customer Experience | 2 min read

Customer Experience
How CXM Drives Year-Round Growth in the Tech Industry

How CXM Drives Year-Round Growth in the Tech Industry

Customer Experience | 2 min read

Customer Experience
Tech
Ventura Foods Cooks up Deep Customer Insights

Ventura Foods Cooks up Deep Customer Insights

Customer Experience | 2 min read

Customer Experience
How Will Customer Sentiment Affect CX in 2021?

How Will Customer Sentiment Affect CX in 2021?

Customer Experience | 2 min read

Customer Experience
Leonie Pittnauer, EMEA Marketing Coordinator

At Alida, We #ChooseToChallenge Gender Bias & Inequality

| 7 min read

Customer Feedback Is No Longer Just a Luxury for High End Retailers

Customer Feedback Is No Longer Just a Luxury for High End Retailers

Customer Experience | 4 min read

Customer Experience
Retail
Feedback loop: How deeper player insights impact the lottery industry

Feedback loop: How deeper player insights impact the lottery industry

Customer Experience | 3 min read

Customer Experience
Alida Kicks off 2021 by Strengthening Our CXM & Insights Platform

Alida Kicks off 2021 by Strengthening Our CXM & Insights Platform

Customer Experience | 3 min read

Customer Experience
Product Experience
Tech
User Experience
Intro to Insight Communities

Intro to Insight Communities

Customer Experience | 1 min read

Customer Experience
The Top Alida Innovations of 2020

The Top Alida Innovations of 2020

Product Experience | 4 min read

Product Experience
Tech
Unlocking the Gift of Feedback: Ensuring eCommerce Success in 2020

Unlocking the Gift of Feedback: Ensuring eCommerce Success in 2020

Customer Experience | 3 min read

Customer Experience
Retail
Overcoming the CXM plateau: Take customer experience to new heights

Overcoming the CXM plateau: Take customer experience to new heights

Customer Experience | 3 min read

Customer Experience
Fall 2020 Product Release: Alida CXM and Alida Analytics

Fall 2020 Product Release: Alida CXM and Alida Analytics

Customer Experience | 3 min read

Customer Experience
Product Experience
4 Ways digital CABs drive business value

4 Ways digital CABs drive business value

Customer Experience | 3 min read

Customer Experience
Bias Is a Four-Letter Word

Bias Is a Four-Letter Word

Customer Insights | 3 min read

Customer Insights
Becoming Alida: Q&A with Senior Director of Brand, Kristin Dorsey

Becoming Alida

| 4 min read

3 Challenges in improving patient experience and satisfaction

3 Challenges in improving patient experience and satisfaction

Customer Experience | 3 min read

Customer Experience
Going Beyond the Survey

Going Beyond the Survey

Customer Experience | 4 min read

Customer Experience
The Value of CX (Part 2): Advancing the Maturity of CX

The Value of CX (Part 2): Advancing the Maturity of CX

| 4 min read

Summer '20 Release: Customer-led innovations help you stay on the path of customer-centricity

Summer '20 Release: Customer-led innovations help you stay on the path of customer-centricity

Product Experience | 3 min read

Product Experience
The Value of CX: Why We Need To Start Talking About NPS Again

The Value of CX: Why We Need To Start Talking About NPS Again

Customer Experience | 3 min read

Customer Experience
How Virgin Money UK Listens & Responds to Changing Customer Needs

How Virgin Money UK Listens & Responds to Changing Customer Needs

Customer Experience | 4 min read

Customer Experience
A Statement from our CEO, Ross Wainwright

A Statement from our CEO, Ross Wainwright

Company | 1 min read

Company
The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment

The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment

Customer Experience | 3 min read

Customer Experience
Best Practices for Financial Services Surveys during COVID-19

Best Practices for Financial Services Surveys during COVID-19

Customer Insights | 2 min read

Customer Insights
Customer Experience
Employee Experience
Financial Services
Best Practices for Survey Activities during COVID-19

Best Practices for Survey Activities during COVID-19

Customer Insights | 2 min read

Customer Insights
Customer Experience
Employee Experience
Did You Hear That? The Importance of Listening during Uncertain Times

Did You Hear That? The Importance of Listening during Uncertain Times

Customer Experience | 2 min read

Customer Experience
Employee Experience
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