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At Alida, we’re all about uncovering new information and insights - and that means sharing what we’ve learned from working with some of the greatest companies in the world. From insight community management to CX best practices, Alida is always expanding our collection of resources.

Check back regularly to see what’s new.

The Alida Journal

Take a deep dive on truth in action on our blog, which features ongoing thought leadership articles and more.

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The Alida Library

A collection of actionable reports, infographics and more.

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Fossil Group Uses Customer Insights to Empower Business Decisions

Fossil Group Uses Customer Insights to Empower Business Decisions

customer-experience
retail
product-experience
brand-experience
The Right (and Wrong) Way to Connect with Customers During COVID-19

The Right (and Wrong) Way to Connect with Customers During COVID-19

customer-experience
brand-experience
How Virgin Money UK Listen and Respond

How Virgin Money UK Listen and Respond

to Rapidly Changing Customer Needs in the Age of Coronavirus

customer-experience
financial-services
Content May Be King but UX Is Coming for the Crown

Content May Be King but UX Is Coming for the Crown

media-entertainment
user-experience
How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

customer-experience
media-entertainment
Don't Fall Behind

Don't Fall Behind

Optimize Your CX Program and Stay Connected to Your Customers

customer-experience
Securing Growth and Customer Retention in Banking in the Age of Disruption

Securing Growth and Customer Retention in Banking in the Age of Disruption

customer-experience
financial-services
product-experience
How Alida Helps The World's Most Customer-Centric Brands Win

How Alida Helps The World's Most Customer-Centric Brands Win

customer-experience
employee-experience
user-experience
brand-experience
Driving Business Value

Driving Business Value

What Can CXM Do For You?

customer-experience
IDC Vendor Spotlight

IDC Vendor Spotlight

Delivering a World-Class Customer Experience

customer-experience
4 Pillars of Customer Experience Management Value

4 Pillars of Customer Experience Management Value

customer-experience
Be the Player

Be the Player

How Gamesys Puts Themselves in the Shoes of Their Players

media-entertainment
Activating the Community

Activating the Community

Making CX an Organization-wide Priority

customer-experience
Insights in 2020

Insights in 2020

technology
user-experience
Building an Agile Insight Engine

Building an Agile Insight Engine

customer-experience
Proving the Value of Insights During Covid-19

Proving the Value of Insights During Covid-19

brand-experience
Alida Named a Niche Player

Alida Named a Niche Player

Gartner 2020 Magic Quadrant for Voice of Customer

customer-experience
featured
CX: Market Researchers' Top Priority for 2021

CX: Market Researchers' Top Priority for 2021

Greenbook Webinar

customer-experience
World Class Insights

World Class Insights

12 Tips for Marketing Research and Insight Pros

customer-experience
What Is Customer Experience Management?

What Is Customer Experience Management?

customer-experience
The Ultimate Guide to Insight Communities

The Ultimate Guide to Insight Communities

customer-experience
Customer Centricity: The Definitive Guide

Customer Centricity: The Definitive Guide

customer-experience
Sprint in the Right Direction

Sprint in the Right Direction

How CXM Drives Year-Round Growth in the Tech Industry

customer-experience
8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

customer-experience
How to Make Smarter, Consumer-Obsessed Decisions

How to Make Smarter, Consumer-Obsessed Decisions

customer-experience
Keeping Customer Insights Flowing Through 2020 & Beyond

Keeping Customer Insights Flowing Through 2020 & Beyond

customer-experience
media-entertainment
brand-experience
B2B2C Community

B2B2C Community

The Opportunities & Challenges Building a Community of your Customer's Customers

customer-experience
retail
cpg
The Prescription for Success

The Prescription for Success

How to Take Your Organization From “I Think” to “I Know”

health-care
patient-experience
Using Insights to Stay Ahead of Trends & Competitors

Using Insights to Stay Ahead of Trends & Competitors

customer-experience
retail
Advertising Insights from COVID Challenges

Advertising Insights from COVID Challenges

media-entertainment
brand-experience
7 Ways to Lead in a Crowded Streaming Media Market

7 Ways to Lead in a Crowded Streaming Media Market

customer-experience
media-entertainment
user-experience
Why Should Your Customer Advisory Board Go Digital?

Why Should Your Customer Advisory Board Go Digital?

customer-experience
technology
product-experience
7 Questions Every Company Must Ask When Building an NPS Program

7 Questions Every Company Must Ask When Building an NPS Program

customer-experience
brand-experience
Prioritizing Patient Experience

Prioritizing Patient Experience

customer-experience
health-care
Using Insights to Stay Ahead In An Oversaturated Market

Using Insights to Stay Ahead In An Oversaturated Market

A Fireside Chat with Sky Betting & Gaming

customer-experience
media-entertainment
6 Tips to Increase Member Hub Engagement with Penn Lottery

6 Tips to Increase Member Hub Engagement with Penn Lottery

customer-experience
media-entertainment
7 Benefits of Going Digital with Your Customer Advisory Board

7 Benefits of Going Digital with Your Customer Advisory Board

customer-experience
CX Lessons from Social Insects to Drive Business Change

CX Lessons from Social Insects to Drive Business Change

The Bees Have It

customer-experience
Alida Activate: Spring Edition

Alida Activate: Spring Edition

Put Your CX Strategy into Action

customer-experience
The Business Case for Consolidating Survey Solutions

The Business Case for Consolidating Survey Solutions

customer-experience
The Forrester Wave

The Forrester Wave

Customer Feedback Management Platforms Q2 2021

customer-experience
A Culture of Customer Experience

A Culture of Customer Experience

Insular Life's 360 Customer View

customer-experience
A Retailer's Blueprint for a Better Digital Commerce Experience

A Retailer's Blueprint for a Better Digital Commerce Experience

customer-experience
Engagement in Action

Engagement in Action

8 Best Practices for Increasing Member Hub Engagement

customer-experience
Digital Insight Community Handbook

Digital Insight Community Handbook

10 Essential Actions for a Successful Community

customer-experience
7 Steps to Drive Retail Growth

7 Steps to Drive Retail Growth

And Embrace Evolving Customer Behaviors

customer-experience
retail
COVID-19 Drives Consumer Focus in Healthcare & Insurance

COVID-19 Drives Consumer Focus in Healthcare & Insurance

customer-experience
health-care
Rethinking Employee Experience

Rethinking Employee Experience

in the New World of Work

employee-experience
Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

customer-experience
A Passionate Audience: Streaming to Modern Viewers

A Passionate Audience: Streaming to Modern Viewers

customer-experience
media-entertainment
CX Trend Review

CX Trend Review

What Worked, What Didn't, and Where We Go from Here

customer-experience
Total Experience Management

Total Experience Management

How to Create a CX Program That Drives Innovation

total-experience-management
EMEA Alida Activate

EMEA Alida Activate

On-Demand Access

total-experience-management
The Alida 2021 Global Trends Report: Customer Experience

The Alida 2021 Global Trends Report: Customer Experience

Insights on Consumer Attitudes, Expectations, and Buying Behavior

total-experience-management
How to Implement Customer Insights On a Global Scale with Twitter

How to Implement Customer Insights On a Global Scale with Twitter

customer-experience
technology
Use This Recipe to Improve CX and Drive ROI

Use This Recipe to Improve CX and Drive ROI

Forrester Keynote

customer-experience
How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

How Insight Communities Can Help You Become Thought Leaders: A Case Study By CMI

customer-experience
How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

How PokerStars Gain Stakeholder Buy-In and Demonstrate the Value of Customer Insights

customer-experience
media-entertainment
Now Tech: Zero-Party Data Solutions, Q2 2021

Now Tech: Zero-Party Data Solutions, Q2 2021

Forrester's Overview Of 17 Zero-Party Data Solution Providers

total-experience-management
Yoox Net-A-Porter Success with A 360-Degree View Of Customers

Yoox Net-A-Porter Success with A 360-Degree View Of Customers

customer-experience
retail
technology
How to Power up Your Surveys in 2022

How to Power up Your Surveys in 2022

customer-experience
Total Experience Management

Total Experience Management

How to Create a CX Program That Drives Innovation

total-experience-management
People Are Putting Their Money Where Their Values Are

People Are Putting Their Money Where Their Values Are

total-experience-management
Top 4 Challenges for Brand Leaders

Top 4 Challenges for Brand Leaders

Plus, Action Steps to Solve Them

brand-experience
How to Scale Your Customer Insights like Twitter and PokerStars

How to Scale Your Customer Insights like Twitter and PokerStars

Customer Experience
Product Experience
Brand Experience
Media & Entertainment
How to Do Really Great Video Research

How to Do Really Great Video Research

Customer Experience
Product Experience
Brand Experience
Media & Entertainment

What Is Product Experience and How Does It Relate to CX?

Product Experience

Data Without Context Is Just Noise: Uncover the Why Behind The What

Customer Experience
Q&A WITH J.CREW: Using Voice Of Customer To Improve Experiences

Q&A WITH J.CREW: Using Voice Of Customer To Improve Experiences

Industry Expertise

How Mulesoft Uses Empathy-Based UX Research to Inform User-Centered Product Design

User Experience

Fall ‘21 Product Release—Deeper AI, Analytics, and CXM Integrations

Customer Experience
Alida Customer Experience Global Trends Report

Your Customers Don’t Feel Heard

Customer Experience

Alida Closes $20M Funding Round

From the CEO

The Ohio State University Succeeds with a Focus on Empathy

Customer Experience
Why You Should Use Dashboards for Community & Market Research Programs

Why You Should Use Dashboards for Community & Market Research Programs

Best Practices
Customer Experience
CX Trends: Shifts in Consumer Habits & Expectations

CX Trends: Shifts in Consumer Habits & Expectations

Customer Experience
Customer Experience ROI: A Framework for Measuring CX Success

Customer Experience ROI: A Framework for Measuring CX Success

Customer Experience
Are Your Research Activities Hurting the Customer Experience?

Are Your Research Activities Hurting the Customer Experience?

Customer Experience
what-is-design-thinking

How the Design Thinking Process Improves Innovation & Customer Experience

Customer Experience
Product Experience
Tech Industry
Understanding Diversity, Equity & Inclusion in the Workplace

How to Prioritize Diversity, Equity & Inclusion in the Workplace

DEI
Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX

Streaming Providers Use Voice of Customer (VoC) Insights to Improve CX

Customer Experience
Media & Entertainment

5 Tips on How to Use Research Activities to Enhance Customer Brand Experience

Brand Experience
More Than Just a Survey Platform: BDG Partners with Alida

More Than Just a Survey Platform: BDG Partners with Alida

Brand Experience
Media & Entertainment
Integrating CX Can Potentially Increase Your Profit by the Millions

Integrating CX Can Potentially Increase Your Profit by the Millions

Customer Experience
What Is Total Experience Management & Why Does Your Business Need It?

What Is Total Experience Management & Why Does Your Business Need It?

Customer Experience
Employee Experience
Total Experience Management
How Insight Communities Improve Customer Experience

How Insight Communities Improve Customer Experience

Customer Experience
Rethinking the Employee Experience in the New World of Work

Rethinking the Employee Experience in the New World of Work

Employee Experience
So You're Ready to Try a Discussion Forum?

So You're Ready to Try a Discussion Forum?

Best Practices

How L&Q improves customer experience by listening to diverse voices

Customer Experience
DEI
Alida Summer ‘21 Release Provides Richer Insights to Elevate CX Programs

Alida Summer ‘21 Release Provides Richer Insights to Elevate CX Programs

Customer Experience
Customer Experience for Insurance Providers Requires a Human Touch

Customer Experience for Insurance Providers Requires a Human Touch

Customer Experience

5 Steps to Building a Seamless Customer Experience

Customer Experience

10 Tips for Building a Successful Insight Community

Customer Experience
How to Embrace Changing Customer Behaviors & Drive Retail Growth

How to Embrace Changing Customer Behaviors & Drive Retail Growth

Customer Experience
Retail
Customer Lifetime Value: The Most Important Metric Everyone Overlooks

Customer Lifetime Value: The Most Important Metric Everyone Overlooks

Customer Experience
The Ugly Truth: Surveys Alone Aren’t Enough

The Ugly Truth: Surveys Alone Aren’t Enough

Best Practices
Customer Experience
Why You Must Prioritize DE&I & LGBTQ+ Initiatives All Year

Why Your Company Must Prioritize DE&I & LGBTQ+ Initiatives All Year

Brand Experience
DEI
The Power of Employee Experience: What Is It & How Can You Turn It into a Competitive Advantage?

The Power of Employee Experience: What Is It & How Can You Turn It into a Competitive Advantage?

Employee Experience
The Beginner's Guide to Brand Awareness Survey Questions

The Beginner's Guide to Brand Awareness Survey Questions

Brand Experience

How Employee Engagement Drives Change and Boosts Revenue

Employee Experience
How Employee Engagement Helps Drive Customer Experience

How Employee Engagement Helps Drive Customer Experience

Customer Experience
Employee Experience
Brand Experience
4 Ways to Drive Healthcare Improvement with Voice of Employee

4 Ways to Drive Healthcare Improvement with Voice of Employee

Employee Experience
Healthcare

How Retailers Can Navigate the Digital Commerce Experience Paradigm

Customer Experience
SWAGGER Magazine: Standing out in a Sea of Content

SWAGGER Magazine: Standing out in a Sea of Content

Customer Experience
Brand Experience
Media & Entertainment
How Alida Stands Out in a Crowded Customer Feedback Management Market

How Alida Stands Out in a Crowded Customer Feedback Management Market

Customer Experience
4 Pillars of CXM Value

[Infographic] 4 Pillars of CXM Value

Customer Experience
The Top Challenges in VoC—and How These Industry Leaders Tackle Them

The Top Challenges in VoC—and How These Industry Leaders Tackle Them

Customer Experience
DEI
Customer Success Is at the Core of Alida

Customer Success Is at the Core of Alida

Customer Experience
What Is the Consumerization of Healthcare? 4 Success Strategies

What Is the Consumerization of Healthcare?

Healthcare
Top 3 Takeaways from Kerry Bodine’s Alida Activate Keynote

Top 3 Takeaways from Kerry Bodine’s Alida Activate Keynote

Customer Experience
Uncover and Action Comprehensive Insights with Flexibility

Uncover and Action Comprehensive Insights with Flexibility

Customer Experience
Quick Player Insights: PA Lottery Insiders

Quick Player Insights: PA Lottery Insiders

Best Practices
Customer Experience
EX and CX: How to Optimize Both Using Employee Insights

EX and CX: How to Optimize Both Using Employee Insights

Employee Experience
People on laptops

5 Must-Read CX Books in 2021

Customer Experience
Alida Spring ‘21 Product Release Fuels a Holistic Customer View

Alida Spring ‘21 Product Release Fuels a Holistic Customer View

Customer Experience
How PodPlays Is Disrupting the Podcast Industry with Listener Feedback

How PodPlays Is Disrupting the Podcast Industry with Listener Feedback

Product Experience
Media & Entertainment
Tech Industry
User Experience
How to Improve Customer Understanding & CX with AI

How to Improve Customer Understanding & CX with AI

Customer Experience
Using Insights to Stay Ahead in an Oversaturated Market

Using Insights to Stay Ahead in an Oversaturated Market

Customer Experience
Media & Entertainment
Are You Prioritizing Patient Experience?

Are You Prioritizing Patient Experience?

Customer Experience
Healthcare
Alida Sets out to Become the Most Partner-Friendly SaaS Company

Alida Sets out to Become the Most Partner-Friendly SaaS Company

Customer Experience
Tech Industry
Group Nine Captures a 360-Degree View of Digital Audiences

Group Nine Captures a 360-Degree View of Digital Audiences

Customer Experience
Media & Entertainment
How to Lead in a Crowded Streaming Media Market

How to Lead in a Crowded Streaming Media Market

Media & Entertainment
What are video surveys & why should you use them?

What Are Video Surveys & Why Should You Use Them?

Customer Experience
Banks & Credit Unions: Improve Your Metrics by Putting Customers First

Banks & Credit Unions: Improve Your Metrics by Putting Customers First

Customer Experience
Financial Services
Why WPS Health Solutions Puts Member Experience First

Why WPS Health Solutions Puts Member Experience First

Customer Experience
Healthcare
How CXM Drives Year-Round Growth in the Tech Industry

How CXM Drives Year-Round Growth in the Tech Industry

Customer Experience
Tech Industry
Ventura Foods Cooks up Deep Customer Insights

Ventura Foods Cooks up Deep Customer Insights

Customer Experience
How Will Customer Sentiment Affect CX in 2021?

How Will Customer Sentiment Affect CX in 2021?

Customer Experience
Leonie Pittnauer, EMEA Marketing Coordinator

At Alida, We #ChooseToChallenge Gender Bias & Inequality

Customer Feedback Is No Longer Just a Luxury for High End Retailers

Customer Feedback Is No Longer Just a Luxury for High End Retailers

Customer Experience
Retail
Feedback loop: How deeper player insights impact the lottery industry

Feedback loop: How deeper player insights impact the lottery industry

Customer Experience
Alida Kicks off 2021 by Strengthening Our CXM & Insights Platform

Alida Kicks off 2021 by Strengthening Our CXM & Insights Platform

Customer Experience
Product Experience
Tech Industry
User Experience
Intro to Insight Communities

Intro to Insight Communities

Customer Experience
The Top Alida Innovations of 2020

The Top Alida Innovations of 2020

Product Experience
Tech Industry
Unlocking the Gift of Feedback: Ensuring eCommerce Success in 2020

Unlocking the Gift of Feedback: Ensuring eCommerce Success in 2020

Customer Experience
Retail
Overcoming the CXM plateau: Take customer experience to new heights

Overcoming the CXM plateau: Take customer experience to new heights

Customer Experience
Fall 2020 Product Release: Alida CXM and Alida Analytics

Fall 2020 Product Release: Alida CXM and Alida Analytics

Customer Experience
Product Experience
4 Ways digital CABs drive business value

4 Ways digital CABs drive business value

Customer Experience
Bias Is a Four-Letter Word

Bias Is a Four-Letter Word

Best Practices
Becoming Alida: Q&A with Senior Director of Brand, Kristin Dorsey

Becoming Alida

3 Challenges in improving patient experience and satisfaction

3 Challenges in improving patient experience and satisfaction

Customer Experience
Healthcare
Going Beyond the Survey

Going Beyond the Survey

Customer Experience
The Value of CX (Part 2): Advancing the Maturity of CX

The Value of CX (Part 2): Advancing the Maturity of CX

Summer '20 Release: Customer-led innovations help you stay on the path of customer-centricity

Summer '20 Release: Customer-led innovations help you stay on the path of customer-centricity

Product Experience
The Value of CX: Why We Need To Start Talking About NPS Again

The Value of CX: Why We Need To Start Talking About NPS Again

Customer Experience
How Virgin Money UK Listens & Responds to Changing Customer Needs

How Virgin Money UK Listens & Responds to Changing Customer Needs

Customer Experience
A Statement from our CEO, Ross Wainwright

A Statement from our CEO, Ross Wainwright

From the CEO
The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment

The CX Divide: How to Overcome the Gap between Lip Service and Action to Get Executive Buy-In for CX Investment

Customer Experience
Best Practices for Financial Services Surveys during COVID-19

Best Practices for Financial Services Surveys during COVID-19

Best Practices
Customer Experience
Employee Experience
Financial Services
Best Practices for Survey Activities during COVID-19

Best Practices for Survey Activities during COVID-19

Best Practices
Customer Experience
Employee Experience
Did You Hear That? The Importance of Listening during Uncertain Times

Did You Hear That? The Importance of Listening during Uncertain Times

Customer Experience
Employee Experience
Spring ’20 Release Extends Reach & Engagement with Launch of Touchpoint and More

Spring ’20 Release Extends Reach & Engagement with Launch of Touchpoint and More

Product Experience
Building Community in Tough Times with Insight Communities

Building Community in Tough Times with Insight Communities

Best Practices
Customer Experience
Insight Communities Help Brands Connect During COVID-19

Insight Communities Help Brands Connect During COVID-19

Customer Experience
Employee Experience
Brand Experience
How SMUD Uses Customer Insights for Product Innovation

How SMUD Uses Customer Insights for Product Innovation

Product Experience
Getting a Pulse on Employee Needs During COVID-19

Getting a Pulse on Employee Needs During COVID-19

Employee Experience
Why User Research & User Testing Are So Important

Why User Research & User Testing Are So Important

Product Experience
User Experience
Alida's Commitment to Employees and Customers During COVID-19

Our Commitment to Employees and Customers During COVID-19

Customer Experience
Employee Experience
From the CEO
6 Ways Condé Nast Uses Insight Community to Drive Value

6 Ways Condé Nast Uses Insight Community to Drive Value

Customer Experience
Browser Cookies and Teen Pregnancy: Data Privacy Primer

Browser Cookies and Teen Pregnancy: Data Privacy Primer

Condé Nast’s 3 Steps to Building a Global Insight Engine

Condé Nast’s 3 Steps to Building a Global Insight Engine

Customer Experience
3 Marketing Best Practices To Improve Customer Experience

3 Marketing Best Practices To Improve Customer Experience

Customer Experience
Brand Experience
How Red Bull Strengthened Customer Engagement

How Red Bull Strengthened Customer Engagement

Alida Sparq® Winter '20 Further Enables Brands to Excel in Customer Trust

Alida Sparq® Winter '20 Further Enables Brands to Excel in Customer Trust

Customer Experience
Product Experience
CCPA Compliance

Still Unsure about CCPA Compliance? We Can Help

Canadian Tire + Salomon: CX Success with Data Integration

Canadian Tire + Salomon: CX Success with Data Integration

Customer Experience
How to Show the Impact of Your Insight Community... and Scale It

How to Show the Impact of Your Insight Community... and Scale It

Best Practices
Customer Experience
A Message from Our CEO, Ross Wainwright

A Message from Our CEO, Ross Wainwright

From the CEO
The Best Ways to Share Insights with Stakeholders

The Best Ways to Share Insights with Stakeholders

Best Practices
How to Build an Insight Roadmap for Customer Centricity

How to Build an Insight Roadmap for Customer Centricity

Best Practices
What Marketers Should Know about Privacy and Security

What Marketers Should Know about Privacy and Security

Brand Experience
How VMware, Stitch Fix, and Red Bull Leverage Insights

How VMware, Stitch Fix, and Red Bull Leverage Insights

Customer Experience
How VMware Partners with Customers to Design Products

How VMware Partners with Customers to Design Products

Product Experience
How Global Brands Unlock Valuable Customer Insights

How Global Brands Unlock Valuable Customer Insights

Customer Experience
Healthcare
Media & Entertainment
Retail
Tech Industry
How to Use Your Sparq Insight Community for Your Design Sprint

How to Use Your Sparq Insight Community for Your Design Sprint

Best Practices
Customer Experience
Product Experience
A Day in the Life of an Insight Community Manager

A Day in the Life of an Insight Community Manager

Best Practices
Customer Experience
Lessons for Businesses from the First Big GDPR Fines

Lessons for Businesses from the First Big GDPR Fines

DMPs, CRMs & CDPs

DMPs, CRMs & CDPs: What Are They & Why Care?

Customer Experience
Brand Experience
Tech Industry
Twitter's Top 10 Tips for Member Engagement

Twitter's Top 10 Tips for Member Engagement

Best Practices
Customer Experience
3 Principles of Refinery29's Best-in-Class Insight Program

3 Principles of Refinery29's Best-in-Class Insight Program

Customer Experience
How Manulife Is Improving Customer Experience from the Outside-In

How Manulife Is Improving Customer Experience from the Outside-In

Customer Experience
Guiding Principles of Customer Advocacy

Guiding Principles of Customer Advocacy

Customer Experience
7 Ways to Get Repeatable Feedback from Millennial Women

7 Ways to Get Repeatable Feedback from Millennial Women

Customer Experience
Earn the Right to Ask for Ongoing Customer Feedback

Earn the Right to Ask for Ongoing Customer Feedback

Best Practices
Customer Experience
The Evolution of Customer Advocacy at VMware, Inc.

The Evolution of Customer Advocacy at VMware, Inc.

Customer Experience
Product Experience
Data Privacy Isn't Just about GDPR Compliance

Data Privacy Isn't Just about GDPR Compliance

How to Be Customer-Centric in the Age of Privacy

How to Be Customer-Centric in the Age of Privacy

Customer Experience
Agile Product Development with Rapid Ongoing Insight

Agile Product Development with Rapid Ongoing Insight

Product Experience
Bridging the Gap between Personalization and Privacy

Bridging the Gap between Personalization and Privacy

Shorten Customer Feedback Loop for Product Development

Shorten Customer Feedback Loop for Product Development

Product Experience
Tech Industry
Considerations Before Employee Insight Community Launch

Considerations Before Employee Insight Community Launch

Best Practices
Roles Involved in Running an Insight Community

Roles Involved in Running an Insight Community

Best Practices
Stakeholder Engagement

Stakeholder Engagement

Best Practices
Open-Ends: What Are Some Creative Ways to Use Them?

Open-Ends: What Are Some Creative Ways to Use Them?

Best Practices
How Community Management Can Build Member Satisfaction

How Community Management Can Build Member Satisfaction

Best Practices
How Insight Communities Support Product Development

How Insight Communities Support Product Development

Best Practices
Building Deeper Member Profiles

Building Deeper Member Profiles

Best Practices
Employee Insight Communities

Employee Insight Communities

Best Practices
Benefits of a B2B Insight Community

Benefits of a B2B Insight Community

Best Practices
Multiple Administrator Best Practices

Multiple Administrator Best Practices

Best Practices
Customer Intelligence, Data, and Insights

The Difference between Customer Intelligence, Data, and Insights

Customer Experience
Data Science and Look-Alike Modeling with Canadian Tire

Data Science and Look-Alike Modeling with Canadian Tire

Customer Experience
The Value of Open Ended Feedback

The Value of Open Ended Feedback

Customer Experience
Product Experience
10 Ways to Promote Stakeholder Hub Content

10 Ways to Promote Stakeholder Hub Content

Best Practices
Q&A with CX Journey’s Annette Franz

Q&A with CX Journey’s Annette Franz

Customer Experience
Leading the business: Lessons from Red Bull’s Shopper Insights team

Leading the business: Lessons from Red Bull’s Shopper Insights team

Customer Experience
CPG
Brand Experience
Insight Community Invitation Email Best Practices

Insight Community Invitation Email Best Practices

Best Practices
Customer Experience
Want to Boost Your Insight Community Engagement?

Want to Boost Your Insight Community Engagement?

Best Practices
3 Examples of Customer-Centric Product Development

3 Examples of Customer-Centric Product Development

Customer Experience
Product Experience
Tech Industry
User Experience
Stakeholder Hubs: 4 Best Practices to Hit the Ground Running

Stakeholder Hubs: 4 Best Practices to Hit the Ground Running

Best Practices
How 4 Industry-Leading Brands Use Insight to Improve CX

How 4 Industry-Leading Brands Use Insight to Improve CX

Customer Experience
CPG
Retail
Tech Industry
Common CX Strategy Mistakes and How to Avoid Them

Common CX Strategy Mistakes and How to Avoid Them

Customer Experience
How often should I post to my Hub?

How often should I post to my Hub?

Best Practices
Why is Shareback important for your insight community?

Why is Shareback important for your insight community?

Best Practices
Anatomy of an Excellent Recruitment Survey

Anatomy of an Excellent Recruitment Survey

Best Practices
Naming Your Insight Community

Naming Your Insight Community

Best Practices
Distribution Best Practices

Distribution Best Practices

Best Practices
Survey Design - Support for Shorter Scales

Survey Design: Support for Shorter Scales

Best Practices
Member Hubs: Review Analytics

Member Hubs: Review Analytics

Best Practices
Member Hubs: Launching a Member Hub

Member Hubs: Launching a Member Hub

Best Practices
Member Hubs: Internal Launch

Member Hubs: Internal Launch

Best Practices
Discussion Forums: Best Practices Once You Are Up and Running

Discussion Forums: Best Practices Once You Are Up and Running

Best Practices
Member Hubs: Styling Your Member Hub Posts

Member Hubs: Styling Your Member Hub Posts

Best Practices
Member Hubs: Adding Content

Member Hubs: Adding Content

Best Practices
Activity Design Best Practices

Activity Design Best Practices

Best Practices
Think

Think "Mobile First" for Survey Design

Best Practices
Member Hubs: Setting Hub Goals

Member Hubs: Setting Hub Goals

Best Practices
What's the Difference between Customer Centric vs. Customer Focused?

What's the Difference between Customer Centric vs. Customer Focused?

Customer Experience
How to Avoid the Spam Filter

How to Avoid the Spam Filter

Best Practices
Community Health Reviews: Why and How To Do Them

Community Health Reviews: Why and How To Do Them

Best Practices
Using Social Media to Recruit Members

Using Social Media to Recruit Members

Best Practices
Community Management: An Overview

Community Management: An Overview

Best Practices
Recruitment Sources: Where Do Members Come From?

Recruitment Sources: Where Do Members Come From?

Best Practices
Customer Experience
Building a Great Community in the Sports Industry

Building a Great Community in the Sports Industry

Best Practices
Tips for Managing Insight Communities

Tips for Managing Insight Communities

Best Practices
13 Stunning Stats on the Growing CX Leadership Gap

13 Stunning Stats on the Growing CX Leadership Gap

Customer Experience
Why Shopper Insight Is a Valuable Ingredient for CPG Companies

Why Shopper Insight Is a Valuable Ingredient for CPG Companies

Customer Experience
CPG
Retail
4 Ways Technology Is Changing Consumer Behavior

4 Ways Technology Is Changing Consumer Behavior

Customer Experience
13 Customer Loyalty Stats + Why Loyalty Programs Fail

13 Customer Loyalty Stats + Why Loyalty Programs Fail

Customer Experience
Brand Experience
Retail
4 Types of Online Communities & Best Practices on How to Use Them

4 Types of Online Communities & Best Practices on How to Use Them

Customer Experience
Employee Experience
Product Experience
Brand Experience
5 Examples of Brands Driving Customer-Centric Innovation

5 Examples of Brands Driving Customer-Centric Innovation

CPG
Product Experience
Brand Experience
Retail
Tech Industry
5 Brands That Used Transparency in Marketing and Won

5 Brands That Used Transparency in Marketing and Won

Brand Experience
How to Improve End-to-End Customer Experience

How to Improve End-to-End Customer Experience

Customer Experience
3 Tips on How to Improve Customer Experience Strategy

3 Tips on How to Improve Customer Experience Strategy

Customer Experience
13 Stunning Stats about Product Innovation

13 Stunning Stats about Product Innovation

Product Experience
Why Direct to Consumer is Becoming Important in Retail

Why Direct to Consumer is Becoming Important in Retail

Customer Experience
Brand Experience
Retail
Customer Intelligence in the Mobile World: How to Achieve Mobile-First Research

Customer Intelligence in the Mobile World: How to Achieve Mobile-First Research

Customer Experience
6 Experts on Which Companies are Customer Obsessed

6 Experts on Which Companies are Customer Obsessed

4 Reasons Competitive Analysis Should Go Beyond Industry

4 Reasons Competitive Analysis Should Go Beyond Industry

Brand Experience
Tips for Survey Design and Execution

Tips for Survey Design and Execution

Best Practices
Customer Experience
Brand Experience
How to engage insight community members

How to engage insight community members

Customer Experience
The Pros and Cons of Word Clouds as Visualizations

The Pros and Cons of Word Clouds as Visualizations

Best Practices
Customer Experience
Brand Experience

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