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Featured Customer
WBD shares digital and in-person experiences to give fans the behind-the-scenes connection they crave
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Insight communities drive alignment to support 'One Toyota' customer experience mission
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Canadian Tire improves experiences across the customer journey through sophisticated profiling and active consumer engagement
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How tombola used their Community to drive business goals leading to a record breaking fiscal year
Read nowOutdoor retailer powerhouse, Salomon, combines Alida Sparq with CRM to understand big data's blind spots
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Customer insights help Sky Bet create new products, increase conversion, and build loyalty in a saturated market
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Audience insights combined with behavioral data accelerates content and product innovation, and helps identify revenue opportunities.
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By delivering actionable and quick insight on evolving consumer preferences, Red Bull’s Shopper Insights team earned the right to help lead ...
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How LinkedIn’s product organization involves members across the entire product development process to de-risk decisions and build the right ...
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How Virgin Money UK successfully embraced the digital disruption in the banking industry
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By delivering insight in every step of the development cycle, Inner Circle helps VMware improve product innovation, customer satisfaction ...
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How Bendigo Bank supports customer-led decision making in real-time
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Flipp Meets Growth Goals by Becoming Customer Centric
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Ocean Outdoor Forges Stronger Client Relationships in Difficult Times
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Priority Health goes beyond ad-hoc surveys to understand every touchpoint in the customer journey
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How getting to know your customers leads to new product development.
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PokerStars Insight Community Managers realize the need for a holistic CXM strategy after the merger of their parent company.
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Kramp, like so many of us, used 2020 to reconnect with what’s really important: their customers.
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The Chartered Management Institute (CMI) has been looking to raise its profile as the voice of managers and leaders in the UK
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How ATTN: connects audiences and brands around purpose-driven storytelling with lasting impact
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How Prudential Singapore accelerates product growth with customer insights
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Feedback from passionate players helps Jam City build momentum in a competitive and dynamic space
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Ongoing customer engagement helps SMUD build awareness, exceed marketing KPIs, and shape strategic decisions
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How AXA Philippines innovates in line with customer needs
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How MuleSoft used Alida’s platform to create an active and engaged customer community
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Client communities guide Sun Life’s Client Impact Strategy
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Informing their VOC program with rich data & transforming into a highly customer-centric culture
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Duke Health created a ‘continuum of patient voice’ to improve the end-to-end patient experience
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Increased engagement with customers ensures Indigo infuses the VoC into every business decision
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Validates editorial content & increases revenue by delivering insights to advertising partners
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Capturing Insights to improve player experiences while increasing loyalty
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How Insular Life tracks the customer journey to transform the customer experience
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Identifying customer pain points and pivoting their digital customer journey approach
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AIA leverages a dedicated community of customers to curate compelling propositions
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Customer community helps develop new services & products in the shifting travel industry
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How Globe uses insights to impact business strategy and product roadmaps
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How Cvent optimized their event platform experiences based on real-time feedback from connected and engaged users
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How their Research Community has supported proactive growth through diverse customer feedback informing key business decisions
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How ABC leverages audience insights to deliver programming and services that reflect a nations culture and identity
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How Woolworths Financial Services leverages their dedicated consumer community to test new products and deliver exceptional experiences
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How Byrdie differentiates its brand partnership and infuses customer feedback into editorial decisions through understanding its readership
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Customer-led product evolution helps Experian Health increase client engagement and loyalty while delivering users exceptional experiences
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Unique insights from readers differentiate BDG's media brands and drive advertising sales
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Hilti Group sets new standards in customer centricity and customer engagement
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How tombola used their Community to drive business goals leading to a record breaking fiscal year
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How BPI expanded and evolved their insights program to align with customer-obsessed brand mission
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How BMO leveraged timely customer feedback through a banking transition
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Insight communities drive alignment to support 'One Toyota' customer experience mission
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WBD shares digital and in-person experiences to give fans the behind-the-scenes connection they crave
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Canadian Tire improves experiences across the customer journey through sophisticated profiling and active consumer engagement
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Wendy's Advisors help lead The Wendy's Company to develop new products, spot trends, an elevate the customer experience
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How the J.Crew Group's insights team evolved into proactive and essential business partners helping to lead the brand into the future
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RTL Netherlands brings the audience voice into their programming through live on-air feedback
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Beta testing with customers drives design and product innovation
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Ongoing interaction helps UnityPoint Health prioritize customer input to de-risk decisions and grow business
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“Extremely User Friendly. The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great!”
Administrator in Consumer Goods
Enterprise (> 1000 employees)
Read more“Great tool with even better support. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. Great support for our team, always pro-active, and we can really count on them!”
Friederike N, CX Manager
Enterprise (> 1000 employees)
Read more"Alida's platform has been a great help internally to get to know our players better. It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem."
User in Gambling & Casinos
Enterprise (> 1000 employees)
Read more"The client support team is second to none. The platform is easy to use and flexible. The company is responsive, forward-thinking and well-positioned for the future. We are better understanding the needs of our customers and what is working and what is not. We are also better understanding subscriber behaviors and needs and how to maintain their loyalty going forward."
User in Entertainment
Enterprise (> 1000 employees)
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