Customer Stories

Featured Customer

How BMO leveraged timely customer feedback through a banking transition

The world's best brands rely on Alida.

176 million people globally have used Alida's Total Experience Platform to inform over 60,000 customer experience initiatives.

All Stories

Filters:

Industry

show all healthcare technology media entertainment retail cpg financial services lottery

Experience

show all customer experience product experience brand experience employee experience

A+E Networks reinvigorated and innovated their Alida Communities while driving efficiency and business impact

Engaging valuable and hard-to-find audiences to dig deeper into reader expectations and speed up actionable insights

Understanding of market preferences and online travel experience leads to new sales opportunities and revenue streams

Rapid-fire research gets results fast and contributes to improving Horizon's various business strategies, experience enhancements and cost ...

How in-depth UX and market research leads to increased customer retention and strategy validation

Validation before product launch leads to stronger market presence and brand engagement

As Britain's biggest bingo brand, tombola is always striving to engage with their players to increase customer loyalty and brand awareness.

CIBC provides personalized financial solutions to clients across North America. The company offers a comprehensive range of financial ...

Warner Bros. Discovery (WBD) is one of the most recognizable media & entertainment brands in the world, responsible for some of the most ...

Ongoing interaction helps UnityPoint Health prioritize customer input to de-risk decisions and grow business

Beta testing with customers drives design and product innovation

RTL Netherlands brings the audience voice into their programming through live on-air feedback

1 2 3 4 5 6

Innovator Spotlights

Lydia from Sun Life

Bryan from Spotify

Mike & Lisa from Morning Brew

Iva, Jamie & Rachel from HBO Max

Jen & Kelly from Duke Health

What our customers are saying

“Extremely User Friendly. The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great!”

Administrator in Consumer Goods

Enterprise (> 1000 employees)

“Great tool with even better support. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. Great support for our team, always pro-active, and we can really count on them!”

Friederike N, CX Manager

Enterprise (> 1000 employees)

"Alida's platform has been a great help internally to get to know our players better. It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem."

User in Gambling & Casinos

Enterprise (> 1000 employees)

"The client support team is second to none. The platform is easy to use and flexible. The company is responsive, forward-thinking and well-positioned for the future. We are better understanding the needs of our customers and what is working and what is not. We are also better understanding subscriber behaviors and needs and how to maintain their loyalty going forward."

User in Entertainment

Enterprise (> 1000 employees)