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Professional Services

Alida’s Professional Services team is staffed with experienced experts who can help you lay the foundation for success or overcome short-term resourcing issues to ensure your program delivers maximum ROI.

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Project Success

Project-based services to establish and maintain program momentum

Implementation Services


  • Jump directly to powerful customer insights with hands-on guidance as Alida leads the configuration of your Insight Community.

Guided Implementation

  • Drive business impact with Alida's comprehensive implementation program to achieve a tailored solution and an empowered team.

Text Analytics Implementation (w/Taxonomy)

  • Synthesize qualitative data with Alida's powerful Text Analytics software, implemented by Alida experts.

Technical Services

Survey Authoring

  • Offload authoring to an experienced Alida Technical Specialist for a defined survey activity.

Custom Survey Template

  • Build efficiency with templated survey workflows and user manuals

Profile Variable Audit

  • Identify and fill data gaps to achieve robust member profiles

Segmentation Algorithm Programming

  • Expand respondent profiles with custom scripting of segmentation algorithms

Dashboard/Custom Reporting

  • Maximize the value of your Analytics investment by working side-by-side with an Alida consultant to build dashboards and custom reports

Integration Services

Integration Implementation

  • Analyze existing data structures and design an overall integration strategy to rapidly increase ROI


  • Eliminate manual effort with Alida's automation tools to achieve real-time data flows.

One-time Integration/Data migration

  • Broaden your insights with operational data imports to the Alida platform

Research Services

Research Projects

  • Leverage Alida experts to execute your quantitative survey, qualitative interviews, or engagement activity.

Research Consulting

  • Receive coaching and guidance from an Alida researcher on any steps in the insights delivery process via 1:1 appointments or activity ride-alongs.

Community Relaunch

  • Realign Insight Community components to meet your evolving needs.

Community Purchase Recruitment

  • Tap into Alida's vendor network to supplement existing customer lists for recruitment to your Insight Community.

Ad-Hoc Sample Management

  • Employ Alida's network of vetted and trusted sample vendors to expand your insights program beyond community members or customer lists.

Continuous Success

Ongoing management services to drive continuous program ROI

Managed Services

Platform administration at a predictable fixed cost

Premier Community Management

  • Partner with an Alida Community Manager to sustain a healthy, engaged community that maximizes member tenure.

Premier Survey Management

  • Shift your team's focus to driving business outcomes, not platform administration, with ongoing, unmetered support from an Alida Technical Specialist.

Sample Management

  • Subscribe to ongoing project management services for utilizing Alida's sample vendor network and expand your insights program beyond community members or customer lists at a predictable fixed cost.

CX Managed Services

  • Leave the post-implementation maintenance to Alida experts, who will drive business value for you.

Premier Support

  • Enhanced support offering that provides expert help from a Named Premier Support Analyst, Proactive Case Monitoring, How Do I Sessions, Extended Support Hours, and Accelerated Service Level Agreement (SLA).

White Glove Service

Bespoke services to build a foundation for program success

Premier Engagement

Dedicated resourcing to drive outcomes across complex, large-scale programs:

White Glove Implementation

  • Drive business impact with a customized implementation methodology for global/enterprise-scale solutions.

Program Management

  • Ensure organizational alignment across multi-faceted programs with Alida governance support.

Training & Enablement

Custom learning streams to strengthen platform adoption:

Admin Training (Digital/Web)

  • Upskill your team with personalized, hands-on admin product training

End-User Training (Digital/Web)

  • Democratize platform access with customized end-user persona tutorials

Instructor-Led Training (In-Person)

  • Scale your program with onsite user training and enablement sessions


Tailored support to boost program ROI and adoption:

CX Consulting

  • Leverage Alida's CX experts to conduct deep journey mapping and maturity assessments, to design a realistic and ambitious CX roadmap for your needs.

Research Program Design

  • Receive targeted expertise to design a research program that yields actionable results.

Insights Blueprint

  • Build an effective insight community program with the guidance of an Alida Research Consultant.

Reporting and Analytics

  • Maximize the value of your Analytics investment by working side-by-side with an Alida consultant to build your first dashboard.

Ready to get started?

Discover how you can tap into your own employee and customer insights and improve the end-to-end experience for everyone that matters to your company.

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You can reach out to your Customer Success Manager directly for more information.

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Learn how we use your personal data in our privacy policy and about our country/region options

Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.