Professional Services

JumpStart

• Jump directly to powerful customer insights with hands-on guidance as Alida leads the configuration of your Insight Community.

Guided Implementation

• Drive business impact with Alida's comprehensive implementation program to achieve a tailored solution and an empowered team.

Text Analytics Implementation (w/Taxonomy)

• Synthesize qualitative data with Alida's powerful Text Analytics software, implemented by Alida experts.

Survey Authoring

• Offload authoring to an experienced Alida Technical Specialist for a defined survey activity.

Custom Survey Template

• Build efficiency with templated survey workflows and user manuals

Profile Variable Audit

• Identify and fill data gaps to achieve robust member profiles

Segmentation Algorithm Programming

• Expand respondent profiles with custom scripting of segmentation algorithms

Dashboard/Custom Reporting

• Maximize the value of your Analytics investment by working side-by-side with an Alida consultant to build dashboards and custom reports

Integration Implementation

• Analyze existing data structures and design an overall integration strategy to rapidly increase ROI

Automation

• Eliminate manual effort with Alida's automation tools to achieve real-time data flows.

One-time Integration/Data migration

• Broaden your insights with operational data imports to the Alida platform

Research Projects

• Leverage Alida experts to execute your quantitative survey, qualitative interviews, or engagement activity.

Research Consulting

• Receive coaching and guidance from an Alida researcher on any steps in the insights delivery process via 1:1 appointments or activity ride-alongs.

Community Relaunch

• Realign Insight Community components to meet your evolving needs.

Community Purchase Recruitment

• Tap into Alida's vendor network to supplement existing customer lists for recruitment to your Insight Community.

Ad-Hoc Sample Management

• Employ Alida's network of vetted and trusted sample vendors to expand your insights program beyond community members or customer lists.

Dedicated resourcing to drive outcomes across complex, large-scale programs:

White Glove Implementation

• Drive business impact with a customized implementation methodology for global/enterprise-scale solutions.

Program Management

• Ensure organizational alignment across multi-faceted programs with Alida governance support.

Custom learning streams to strengthen platform adoption:

Admin Training (Digital/Web)

• Upskill your team with personalized, hands-on admin product training

End-User Training (Digital/Web)

• Democratize platform access with customized end-user persona tutorials

Instructor-Led Training (In-Person)

• Scale your program with onsite user training and enablement sessions

Tailored support to boost program ROI and adoption:

CX Consulting

• Leverage Alida's CX experts to conduct deep journey mapping and maturity assessments, to design a realistic and ambitious CX roadmap for your needs.

Research Program Design

• Receive targeted expertise to design a research program that yields actionable results.

Insights Blueprint

• Build an effective insight community program with the guidance of an Alida Research Consultant.

Reporting and Analytics

• Maximize the value of your Analytics investment by working side-by-side with an Alida consultant to build your first dashboard.