Request a Demo

Close Form PopupLink to Close the Form Popup

Demo Form

Learn how we use your personal data in our privacy policy and about our country/region options

Retail Solution Transform Customer Experience

Directly interact with thousands of retail customers to enhance loyalty and deliver personalized experiences, products, and world-class services across every channel and touchpoint.

Retail-header

Why Retail Brands Choose Alida

01_retail_icon

Enhance Customer Experience

Improve customer journey and diagnose key sources of dissatisfaction

02_retail_icon

Optimize Marketing & Advertising

Use audience segmentation and targeting to improve messaging

03_retail_icon

Innovate and Co-Create Products

Customer-centric development of apps, websites, and other technologies

04_retail_icon

Elevate Transactional Data

Enhance loyalty program and rewards data with attitudinal data

You're in Good Company

Are You Prepared to Partner with Your Customers?

73%

Among all customers, 73% point to experience as an important factor in their purchasing decisions.

54%

Yet 54% of consumers say customer experience at most companies needs improvement.

*Survey results from PwC future of CX

Elevating the retail customer experience just got easier

Overview

Alida’s retail industry solution offers curated, retail-specific survey templates that can be quickly customized and deployed to help you continually gauge and optimize customer perception of your products, stores, services and the overall experience.

Alida-Retail-Solution-Overview

Activity Templates:

Leverage curated templates that help you:

  • Improve customer trust by enhancing customer support and returns handling processes based on customer insight
  • Maximize revenue opportunities by finding optimal price points and descriptions for your products to entice customers to buy from you
  • Gauge customer sentiment about your store location, hours and in-store experiences to optimize your retail operations strategy.
  • Keep a pulse on your customer’s overall satisfaction levels with your brand to guide business decisions
Alida-Retail-Industry-Solution

Invite Customers to Improve the Retail Experience

To gather the customer intelligence necessary to make real-time product and marketing decisions and remain competitive, Boston Pizza launched BP Test Kitchen, an Alida Sparq digital insight community of over 13,000 members.

The Alida Difference for Retail

With our unique, relationship-based approach, the Alida Sparq platform enables retail brands to:

Access hard-to-engage customers

Directly interact with thousands of customers in a secure online community, on demand, at scale, and in full compliance with regulatory requirements like GDPR and CCPA.

Collect continuous customer insights

Combine deep customer insight and broad customer feedback to make data-driven decisions in hours rather than days or weeks.

Provide context for existing discrete/siloed data

Connect feedback to existing systems of record and identify actionable ways to increase CSAT scores like NPS.

Align decision making around the customer

Create an open, centralized, and secure space so historical customer insights are available to decision-makers when they need them.

“The Canadian Tire Customer Panel allows us to increase consumer confidence about the products we sell, create more brand ambassadors, and improve accuracy in personalizing our message to our customers.”

CEDRIC PAINVIN, ASSOCIATE VICE PRESIDENT OF CONSUMER RESEARCH, CANADIAN TIRE

Customer Insights from Alida Sparq Help You:

Improve Satisfaction

Diagnose sources of dissatisfaction and align action with better understood customer segments.

Insights helped Chico’s improve discussions, add context, build loyalty, and drive smarter decisions.

Accelerate Innovation

Co-create and test products and concepts with highly engaged, understood customers.

Canadian Tire has tested over 5,000 products in one year with their digital insight community.

Design Effective Marketing

Validate campaigns with customers before going to market.

After implementing feedback from their insights community, Nandos increased their awareness levels by 300% compared to the previous year.

Increase Revenue

Align relevant services and offers to better-understood customer segments.

Haggar’s new pant line is expected to double previous best seller.

Secure & Compliant for Retail

Our many customers within the retail industry rely on Alida because of our dedication to their data security and privacy needs and the controls we have in place to support them including:

GDPR-icon

GDPR Ready

CCPA-icon

CCPA Ready

SOC2-icon

SOC2 Compliant

Security Data Sheet

Related Resources

Fossil Group Uses Customer Insights to Empower Business Decisions

Fossil Group Uses Customer Insights to Empower Business Decisions

customer-experience
retail
product-experience
brand-experience
How Virgin Money UK Listen and Respond

How Virgin Money UK Listen and Respond

to Rapidly Changing Customer Needs in the Age of Coronavirus

customer-experience
financial-services
How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

How Condé Nast's Consumer-Centric Focus Supports the Company's Global Vision

customer-experience
media-entertainment
Don't Fall Behind

Don't Fall Behind

Optimize Your CX Program and Stay Connected to Your Customers

customer-experience
Securing Growth and Customer Retention in Banking in the Age of Disruption

Securing Growth and Customer Retention in Banking in the Age of Disruption

customer-experience
financial-services
product-experience
How Alida Helps The World's Most Customer-Centric Brands Win

How Alida Helps The World's Most Customer-Centric Brands Win

customer-experience
employee-experience
user-experience
brand-experience
Driving Business Value

Driving Business Value

What Can CXM Do For You?

customer-experience
4 Pillars of Customer Experience Management Value

4 Pillars of Customer Experience Management Value

customer-experience
Be the Player

Be the Player

How Gamesys Puts Themselves in the Shoes of Their Players

media-entertainment
Activating the Community

Activating the Community

Making CX an Organization-wide Priority

customer-experience
Insights in 2020

Insights in 2020

technology
user-experience
Building an Agile Insight Engine

Building an Agile Insight Engine

customer-experience
Proving the Value of Insights During Covid-19

Proving the Value of Insights During Covid-19

brand-experience
Alida Named a Niche Player

Alida Named a Niche Player

Gartner 2020 Magic Quadrant for Voice of Customer

customer-experience
featured
CX: Market Researchers' Top Priority for 2021

CX: Market Researchers' Top Priority for 2021

Greenbook Webinar

customer-experience
World Class Insights

World Class Insights

12 Tips for Marketing Research and Insight Pros

customer-experience
What Is Customer Experience Management?

What Is Customer Experience Management?

customer-experience
The Ultimate Guide to Insight Communities

The Ultimate Guide to Insight Communities

customer-experience
Customer Centricity: The Definitive Guide

Customer Centricity: The Definitive Guide

customer-experience
Sprint in the Right Direction

Sprint in the Right Direction

How CXM Drives Year-Round Growth in the Tech Industry

customer-experience
8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

8 Ways Banks And Credit Unions Can Improve Their Key Metrics By Putting Customers First

customer-experience
How to Make Smarter, Consumer-Obsessed Decisions

How to Make Smarter, Consumer-Obsessed Decisions

customer-experience
Keeping Customer Insights Flowing Through 2020 & Beyond

Keeping Customer Insights Flowing Through 2020 & Beyond

customer-experience
media-entertainment
brand-experience
B2B2C Community

B2B2C Community

The Opportunities & Challenges Building a Community of your Customer's Customers

customer-experience
retail
cpg
The Prescription for Success

The Prescription for Success

How to Take Your Organization From “I Think” to “I Know”

health-care
patient-experience
Using Insights to Stay Ahead of Trends & Competitors

Using Insights to Stay Ahead of Trends & Competitors

customer-experience
retail
Advertising Insights from COVID Challenges

Advertising Insights from COVID Challenges

media-entertainment
brand-experience
7 Ways to Lead in a Crowded Streaming Media Market

7 Ways to Lead in a Crowded Streaming Media Market

customer-experience
media-entertainment
user-experience
Why Should Your Customer Advisory Board Go Digital?

Why Should Your Customer Advisory Board Go Digital?

customer-experience
technology
product-experience
7 Questions Every Company Must Ask When Building an NPS Program

7 Questions Every Company Must Ask When Building an NPS Program

customer-experience
brand-experience
Prioritizing Patient Experience

Prioritizing Patient Experience

customer-experience
health-care
Using Insights to Stay Ahead In An Oversaturated Market

Using Insights to Stay Ahead In An Oversaturated Market

A Fireside Chat with Sky Betting & Gaming

customer-experience
media-entertainment
6 Tips to Increase Member Hub Engagement with Penn Lottery

6 Tips to Increase Member Hub Engagement with Penn Lottery

customer-experience
media-entertainment
7 Benefits of Going Digital with Your Customer Advisory Board

7 Benefits of Going Digital with Your Customer Advisory Board

customer-experience
CX Lessons from Social Insects to Drive Business Change

CX Lessons from Social Insects to Drive Business Change

The Bees Have It

customer-experience
Alida Activate: Spring Edition

Alida Activate: Spring Edition

Put Your CX Strategy into Action

customer-experience
The Business Case for Consolidating Survey Solutions

The Business Case for Consolidating Survey Solutions

customer-experience
A Retailer's Blueprint for a Better Digital Commerce Experience

A Retailer's Blueprint for a Better Digital Commerce Experience

customer-experience
Engagement in Action

Engagement in Action

8 Best Practices for Increasing Member Hub Engagement

customer-experience
Digital Insight Community Handbook

Digital Insight Community Handbook

10 Essential Actions for a Successful Community

customer-experience
7 Steps to Drive Retail Growth

7 Steps to Drive Retail Growth

And Embrace Evolving Customer Behaviors

customer-experience
retail
COVID-19 Drives Consumer Focus in Healthcare & Insurance

COVID-19 Drives Consumer Focus in Healthcare & Insurance

customer-experience
health-care
Rethinking Employee Experience

Rethinking Employee Experience

in the New World of Work

employee-experience
Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

Housing Association London & Quadrant Transforms the Resident Experience with Agile Community Insights

customer-experience
The CX-plus-CI Alliance Drives Tangible Business Benefits

The CX-plus-CI Alliance Drives Tangible Business Benefits

customer-experience
A Passionate Audience: Streaming to Modern Viewers

A Passionate Audience: Streaming to Modern Viewers

customer-experience
media-entertainment
CX Trend Review

CX Trend Review

What Worked, What Didn't, and Where We Go from Here

customer-experience

Elevate Your CX With Customer Insights

GET A DEMO