Retail
Transform Customer Experience
Directly interact with thousands of retail customers to enhance loyalty and deliver personalized experiences, products, and world-class services across every channel and touchpoint.
Learn how we use your personal data in our privacy policy and about our country/region options
Directly interact with thousands of retail customers to enhance loyalty and deliver personalized experiences, products, and world-class services across every channel and touchpoint.
Improve customer journey and diagnose key sources of dissatisfaction
Use audience segmentation and targeting to improve messaging
Customer-centric development of apps, websites, and other technologies
Enhance loyalty program and rewards data with attitudinal data
Alida’s retail industry solution offers curated, retail-specific survey templates that can be quickly customized and deployed to help you continually gauge and optimize customer perception of your products, stores, services and the overall experience.
Leverage curated templates that help you:
To gather the customer intelligence necessary to make real-time product and marketing decisions and remain competitive, Boston Pizza launched BP Test Kitchen, an Alida Community digital insight community of over 13,000 members.
With our unique, relationship-based approach, the Community platform enables retail brands to:
Directly interact with thousands of customers in a secure online community, on demand, at scale, and in full compliance with regulatory requirements like GDPR and CCPA.
Combine deep customer insight and broad customer feedback to make data-driven decisions in hours rather than days or weeks.
Connect feedback to existing systems of record and identify actionable ways to increase CSAT scores like NPS.
Create an open, centralized, and secure space so historical customer insights are available to decision-makers when they need them.
“The Canadian Tire Customer Panel allows us to increase consumer confidence about the products we sell, create more brand ambassadors, and improve accuracy in personalizing our message to our customers.”
- Cedric Painvin, Associate Vice President of Consumer Research, Canadian Tire
Diagnose sources of dissatisfaction and align action with better understood customer segments.
Insights helped Chico’s improve discussions, add context, build loyalty, and drive smarter decisions.
Co-create and test products and concepts with highly engaged, understood customers.
Canadian Tire has tested over 5,000 products in one year with their digital insight community.
Validate campaigns with customers before going to market.
After implementing feedback from their insights community, Nandos increased their awareness levels by 300% compared to the previous year.
Align relevant services and offers to better-understood customer segments.
Haggar’s new pant line is expected to double previous best seller.
Our many customers within the retail industry rely on Alida because of our dedication to their data security and privacy needs and the controls we have in place to support them.
Security Data Sheet
The Opportunities & Challenges Building a Community of your Customer's Customers
And Embrace Evolving Customer Behaviors
with Channel 4 and Verve
Outdoor retailer powerhouse, Salomon, combines Alida Sparq with CRM to understand big ...
Canadian Tire uses look-alike modeling to fine-tune marketing messages and partners with ...
Toyota accelerates innovation and improves every touchpoint of the customer journey with ...
Flipp Meets Growth Goals by Becoming Customer Centric
Kramp Groep is Europe’s largest specialist in spare parts and accessories for the ...
How getting to know your customers leads to new product development.
PokerStars Insight Community Managers realize the need for a holistic CXM strategy after ...