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A Guide to CCPA and Your Insight Community

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Effective January 1, 2020, the California Consumer Privacy Act (CCPA) gives California residents increased control over their personal information, including a number of specific consumer rights.

This is your guide to managing your Alida Sparq insight community in a manner that helps support your members’ rights under CCPA.

Your members now have the right to opt-out of the sale of personal information

Members must be provided a mechanism which allows them to request that a business stop selling their personal information. A prominent, dedicated link to the mechanism must be provided.

How does Alida help?

"Do Not Sell" functionality: Alida Sparq hubs contain dedicated functionality which allows you to easily deploy a "Do Not Sell" form and associated footer link.

 

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Your members now have disclosure rights

Members must be provided CCPA compliant disclosures, including information about the categories of personal information collected, the business purpose for collection and sharing, and the methods by which consumers may submit requests.

How does Alida help?

Privacy policy: Every insight community includes a privacy policy drafted by you. You retain complete control of the disclosures provided to your insight community members before and after signup.

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Your members now have the right to data portability

Members have the right to receive a copy of their personal information in a structured format.

How does Alida help?

Data exports: Alida Sparq provides exports in CSV format.

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Your members now have the right to erasure

Members have the right to have personal information permanently removed.

How does Alida help?

Data purge: Profile Variables can be manually overwritten, and an automated Data Purge function can be enabled to automatically overwrite the personal information of members set to a purged status.

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Your members now have the right of access

Our customers manage access to Alida Sparq and they have complete control over the activities which makes it easy to control what data is collected and who can see it.

How does Alida help?

Member profile exports: Member profile exports allow you to view and export personal information.

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*As your Service Provider, Alida will only process personal information under your instructions and for the specific purposes outlined in our agreements. Alida does not, and will not engage in the selling of our customers' data. A CCPA addendum outlining this relationship and other considerations related to CCPA is available upon request, and can easily be incorporated into your contract with us.

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.