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With Social Reviews by Alida, organizations can make data-driven decisions by leveraging customer feedback to uncover actionable insights. Uncover satisfaction, trends, and customer sentiment by collecting reviews from review sites and app stores.
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Uncover and analyze what your customers think about your business across multiple social channels. Demonstrate your commitment to customers and strengthen their trust through actioning their feedback into strategic improvements of your business.
Actionable strategies to deliver a uniform experience
Location Reviews enables monitoring of more than 100 review websites and captures customer sentiment to gain a comprehensive view of location performance. Deep dive into customer feedback for actionable strategies to deliver a uniform customer experience that adds value to your brand.
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Optimize your app experience by accessing and analyzing feedback
App Reviews streamlines the process of tracking all your reviews from the Android and iOS app stores by offering an advanced, automated platform to patterns in customer feedback, evaluate customer sentiments, prioritize areas of improvement, and respond to customer feedback.
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Drive performance based on customer feedback
Visualize trends and average ratings
Sentiment Analysis
Drive performance based on customer feedback
By centralizing feedback into a single view, you can improve your customers' experiences.
Visualize trends and average ratings
Visualize trends in ratings and distributions to improve strategic planning and address very specific, localized issues that may have an overall impact on your business.
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Sentiment Analysis
Capture customer sentiment in keywords and pre-defined categories over time, for a specific location or aggregated across locations. Use these insights to prioritize the improvements that matter most to your customers.
Drive performance based on customer feedback
By centralizing feedback into a single view, you can improve your customers' experiences.
Visualize trends and average ratings
Visualize trends in ratings and distributions to improve strategic planning and address very specific, localized issues that may have an overall impact on your business.
.
Sentiment Analysis
Capture customer sentiment in keywords and pre-defined categories over time, for a specific location or aggregated across locations. Use these insights to prioritize the improvements that matter most to your customers.