Effective: April 1, 2016
Should you have any questions regarding this Policy, you can contact our Privacy Officer by email at firstname.lastname@example.org, or by mail at:
200 Granville Street, Mezzanine Floor
Vancouver, BC V6C 1S4
Attention: Privacy Officer
You may also call us at any of our numbers listed at www.visioncritical.com/contact-us/.
Actively provided: You may also actively provide us with personal information when you use our Site or otherwise interact with us. For example, you will actively submit personal information to us when you fill out a form, create an account, or send an email to our Support team. In this context, we may ask you to provide contact information such as your name, email address, and physical address; social media information such as your social profile; login information such as user name and password; and other information such as survey responses, photo uploads, and forum posts. In each instance, you will know what data categories you provide, because you will be actively entering the information.
Combined: We may link information that you automatically provide with information that you actively submit. When such a linkage occurs, we treat all of the combined data as personal data.
We use automatically, passively provided information on your technical environment and browsing history to operate and optimize our Site.
We use information you actively provide to respond to your requests and to contact you with invitations to take surveys and with marketing emails. We use your contact information including your email address and phone number to send you the information you have requested; for example, when you fill out the Contact Us or Watch a Demo forms on our site, sign up for newsletters and promotions, subscribe to our blog or apply for a job. When you become a member of communities we own, we will send you regular invites and service emails as part of your ongoing membership, and will contact you to administer rewards such as sweepstakes/contests. You may at any time choose to stop receiving emails from us by using one of the unsubscribe options we provide. Please see the Your Choices section of this Policy for more information about opting-out of communications. Service related communications that Vision Critical sends to our own customers are covered in the Our Customers section of this Policy.
Your personal information is not retained by us for longer than necessary for the legally permissible purposes for which it was collected as outlined in this Policy, as required under applicable retention policies and as required or permitted in accordance with applicable law.
We do not share your personal information with third parties, except in the following cases:
You have a variety of choices regarding which personal information we may collect, process and use and for what purposes. Wherever reasonably practical, we will provide you with the ability to use the features of the Site without submitting personal information to us or to use a pseudonym. Some areas of the Site however, such as registration forms, questionnaires and submissions to our Careers section require you to provide accurate and up to date personal information and your choice is to not use such areas and features.
You can contact us to request that we correct or stop using your personal information, or to find out what personal information we have collected about you:
International Considerations and Data Transfers
Information collected on this Site may be processed outside of the country you are visiting from. Generally, we process personal information in Canada, the United States, Australia and the United Kingdom. Occasionally, we use service providers located in other jurisdictions to process data on our behalf and under our instructions. At all times, we take appropriate measures to ensure that your personal information is processed securely, and in accordance with international data transfer laws and this Policy.
Vision Critical has implemented commercially reasonable safeguards and precautions to protect your personal information, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. These measures include utilizing secure Transport Layer Security (“TLS”) connections for data collected via our platform, employee training, policies, and secure facilities. Access to personal information is restricted to employees and contractors who have a need to know and who are required to maintain the confidentiality and security of information. Failure to meet these requirements can result in termination and/or criminal prosecution where applicable.
This site is not intended for or directed at children and we do not knowingly collect personal information from any person under the age of 13. If we discover that we have inadvertently collected personal information from a person under 13 years of age, we will promptly take commercially reasonable measures to delete such information from our systems.
Changes to This Policy
We may change the terms of this Policy at any time at our sole discretion so please review it periodically. To view previous versions of this Policy, please visit the Archive linked below.