How Top Brands Harness Ongoing Customer FeedbackDownload your free copy
Top CX Trends of 2023:
Alida's CEO, Ross Wainwright, shares the must-dos to stay ahead this year.Read more
Get the Alida Innovation Day recording and bonus content from the top brands of 2022Get Access
Alida’s Total Experience Management platform aligns your organization’s customer experience professionals, designers, product owners, marketers, HR teams, and leadership in a shared, holistic view of your customers’ feedback. Information flows across teams so you can work together to make every experience better.
Deliver value at every point in the customer journey.Learn about CX
Empower people, foster co-creation, and de-risk decisions.Learn about EX
Accelerate closed-loop innovation for first-mover advantage.Learn about PX
Learn why customers feel as they do by capturing sentiment and in-the-moment reactions.Learn about BX
The Alida TXM platform is your single source for collecting, analyzing and acting on your customer’s feedback. The intuitive design makes it easy to get started, manage, and get results, faster.
176 million people globally have used Alida's Total Experience Platform to inform over 60,000 customer experiences initiatives.
“Our retail growth strategies are grounded in feedback we gather from the insight community...”
Laura-Lynn Freck, Director Shopper Insights, Red BullRead more
“Our community is so engaged that we can often test a hypothesis over a weekend ... “
Alexis Morton, Senior Analyst Global Brand Insights, lululemonRead more
“We connect product designers directly to consumers to shorten and improve product innovation. “
Valerie Brock, Senior Research Manager, VMwareRead more
“We’re passionate about translating feedback into actionable insight, leading to tangible changes ... “
Colan Neese, Senior Manager Audience Insights, TwitchRead more
“With Alida, it's not only about getting the data, but also ... “
Franchesca Hernandez, Assistant Manager CXM, Insular Life AssuranceRead more
“Alida is an instrumental tool in our customer experience movement ... “
Nate Foco, Senior Director, Sales and Market Intelligence, Priority HealthRead more
We work with you to set goals and measure outcomes to ensure you meet your objectives.
Access your most engaged customers
Analyze to dig deeper for customer truth
Act on reliable insights and data
Acknowledge your customers’ impactLearn About Alida TXM