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Actions

Proactively take action on customer feedback to close the loop

Show your customers you are listening by proactively taking actions that respond to their feedback appropriately and on time. This approach is likely to lead to greater satisfaction, better customer experiences, and reduced churn.

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Create exemplary customer experiences day after day

Actions gives you end-to-end visibility and control of your CX initiatives. Access direct and indirect customer data, identify areas of opportunity, and transform feedback into actionable insights. With Actions’ automation and case management tools, never miss out on an opportunity to interact with your customers and effectively close the loop.

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Unify your insights with a single platform

Alida Total Experience Management (TXM) brings together a variety of insights to manage your customer’s total experience under a single platform so that you can optimize customer, employee, product, and brand experiences.

Exceptional ROI, insights and speed

Alida helps you to get richer insights and higher response rates 10x faster, at a lower cost of ownership and 10x ROI. Take advantage of Alida TXM to identify and seize opportunities and results faster.

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Actions features

Automated actions

Case management

Automated actions

Automation closes the feedback loop efficiently so you can easily scale without adding resources. Configure custom rules that trigger timely actions such as loyalty programs and automated responses that deepen customer loyalty. With automated responses and consistent engagement, you can turn detractors into promoters and promoters into brand advocates. 

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Case management 

Demonstrate understanding and empathy around sensitive customer feedback. Reinforce positive experiences or rectify negative ones with Actions’ on-platform case management tool to automatically alert CX representatives to handle these cases. 

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Want to learn more about Actions?

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Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.