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Alida Analytics

UNCOVER ACTIONABLE INSIGHTS THAT ENABLE YOU TO PUT TRUTH INTO ACTION

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Alida Analytics was designed for end-to-end visibility into critical customer experience metrics. With Alida Analytics, you have access to real-time, role-based, mobile-friendly dashboards that are completely customizable. With the most up-to-date information about your CX programs, including community and survey respondents, along with the ability to monitor key performance indicators and how they vary over time, it’s never been easier to see and share your CX program’s impact.

 

The Alida Analytics Difference

ONE INTEGRATED PLATFORM

Alida Analytics integrates seamlessly with Alida Sparq, Alida CXM and Alida Surveys to provide a consolidated system to manage your insight community, recruit from multiple channels, collect and share feedback bidirectionally and access related analytics all in one place.

CENTRALIZED & SOURCE AGNOSTIC

Alida Analytics can combine data from multiple internal and external data sources for a unified view of customer experience metrics and their impact on business performance over time.

FLEXIBLE & EASY TO USE

Alida Analytics are flexible, completely customizable, mobile-friendly and intuitive to provide you end-to-end visibility into key CX metrics.

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ALIDA ANALYTICS ENABLES BRANDS TO:

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Achieve Transparency

Share live, custom dashboards with all your stakeholders

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Reduce Costs

Reduce effort, time and risk of human error while creating reports by transforming what is often a manual process

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Make Data-driven Decisions

Gain insight into how your metrics vary over time to make sure that actions you take are having the right impact

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Simplify your Tech Stack

Consolidate your insights and survey platforms and related analytics tools

INTUITIVE TO BUILD

COMPLETELY CUSTOMIZABLE

TIME-SERIES DASHBOARDS

EASY TO SHARE

INTUITIVE TO BUILD

Seamlessly create dashboards by using drag-and-drop functionality, custom fields, dimensions (groupable fields), measures (aggregate functions such as sum and average) and configurable dashboard templates to accelerate time-to-value.

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COMPLETELY CUSTOMIZABLE

Develop personalized dashboards with time-series graphs, gauge charts, bar charts, word clouds, tables, and more to enable your stakeholders to easily interpret and interact with the data and make informed decisions.

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TIME-SERIES DASHBOARDS

Use time-series dashboards to show how your customer composition and key CX metrics such as Customer Satisfaction (CSAT) and NPS vary over time to easily spot trends, identify gaps and make sure that actions you take are having the right impact.

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EASY TO SHARE

Socialize your dashboards using email, exported to a pdf, or shared via a share link (URL) so your stakeholders can directly access the most up-to-date information in the device of their choice.

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Transform your customer experience with deep Insight and broad feedback

Collect meaningful and actionable customer insights to help you deliver differentiated and innovative experiences.

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