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Alida TXM unifies experiences to transform your business

Now, every team in your organization can leverage the same easy-to-use platform to gather multiple perspectives, share insights across functions, and make decisions faster.

See How Alida TXM Works
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When one experience fails, trust fails

With dozens of customer engagement points, history and feedback are often trapped in silos and teams waste time asking the same questions.

By bringing omnichannel data and insights into one platform, you can see how interactions influence one another, and understand where to focus for maximum impact.

Customer Experience

Act on opportunities as they emerge and respond before issues escalate.

  • Get rich feedback with high response rates
  • Quickly test, learn, and iterate solutions with engaged customers
  • Build trust by showing customers you’re acting on their feedback
Learn About CX
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Employee Experience

Stay in tune with employees to attract, engage, and retain top talent.

  • Improve workforce productivity and effectiveness
  • Use employee insights to identify product and service gaps and opportunities
  • Assess and improve Diversity, Equity, and Inclusion (DE&I) in the workplace
Learn About EX
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Product Experience

Drive continuous, agile innovation for first-mover advantage.

  • Prioritize your roadmap and de-risk product decisions based on data, not assumptions
  • Integrate customer feedback into rapid development cycles
  • Co-create products with your customers
Learn About PX
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Brand Experience

Understand customer emotions, expectations, and preferences and put their feedback into action.

  • Assess the health of your brand with different audience segments
  • Refine sales and marketing messages and materials to increase effectiveness
  • Equip sales teams and advertisers with valuable data and insights about your customers they can’t get anywhere else
Learn About BX
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Incorporate all experiences in a continuous process that delivers 10X value

We work with you to set goals and measure outcomes to ensure you meet your objectives. 

Listen to uncover what your customers and employees think and feel. 

Analyze feedback to understand the why behind the what and determine what’s next. 

Act fast and innovate with confidence by collaborating with engaged customers and employees.

Learn About Alida TXM
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Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.