Customer Story

Keurig Canada

How ongoing dialogue with coffee fanatics enables Keurig to foster a consumer-centric culture

Keurig Canada Achieved

$831k in research cost savings within just 10 months

Improves collaboration with retail partners

Identifies white space opportunities in the market

Overview

Keurig, pioneer and leader in the single-serve coffee maker segment, uses consumer insight to accelerate product innovation, reduce business risks and improve relationships with retailers.

Goals:

Accelerate innovation
De-risk decisions

Business Challenge

As the leader in the single-serve coffee maker category, Keurig wanted a platform to continuously engage its target consumers. Given the pace of the category, Keurig needed a faster way to turn around consumer-driven decision making.

Solution

Coffee Insiders, Keurig’s insight community of 8,000 coffee fanatics, helps all major departments in the company get a deeper understanding of the competitive landscape and identify white space opportunities. By validating ideas with Coffee Insiders, Keurig not only focuses their resources on viable ideas, they avoid potentially costly mistakes. For example, while considering a secondary coffee brand, feedback from the community indicated that the product would just cannibalize Keurig’s existing products, prompting the company to change course. Beyond product innovation, the community delivers actionable insight and data-driven recommendations that Keurig shares with retail partners like Costco, Walmart and Canadian Tire to help close deals faster.

"The Coffee Insiders community has allowed us to reduce risk in the marketplace and decrease our time to market. Highly innovative projects are vetted by consumers. It allows us to prioritize projects and cater to the more relevant innovations."

– Eileen Chen, Consumer Insights Analyst, Keurig Canada