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Alida to Host 2023 Innovation Day Showcasing Global Brands Leading the Way with Insight-Driven Experiences

Industry Leaders will be showcased on December 7, 2023

TORONTO — November 9, 2023 — Alida, the pioneer in community-centred experience research, today announced that it will host its annual Innovation Day, a global event showcasing top insights teams that have earned a 2023 Delta Award for leading the way with customer feedback strategies that create better experiences for their customers. Recipients include Warner Bros. Discovery, J.Crew Group, The Wendy's Company, BDG, Experian Health, Autodesk, Byrdie, BMO, Canadian Tire, tombola, Bank of the Philippine Islands, Australian Broadcasting Corporation, Brut., Woolworths Financial Services, IQbusiness Insights, among others. 

“Innovation Day is all about showcasing brands who are going above and beyond for their customers. Our Delta Award Winners have proved themselves as top innovators by creating unprecedented value for their customers through connection building and the delivery of meaningful experiences,” said Ross Wainwright, CEO at Alida. “In addition to coming together to celebrate these achievements, this event provides the exciting opportunity to learn from one another and pushes us all to keep striving for excellence.”

Innovation Day will feature stories and strategies from some of the world's top leaders in media, tech, retail, and financial services. Attendees will gain insights into how these leaders are driving ROI with customer insights, improving customer experiences, and infusing feedback into their organizations.

This year’s Delta Award recipients outperformed their industry norms and built exceptional customer feedback initiatives within their businesses, ranging from scaling insights programs globally to tapping into a variety of new demographics.  

Alida’s Innovation Day takes place at 10-11 am PT | 1-2 pm ET on Thursday, December 7, 2023. To register and gain access to the full event content library, visit


About Alida

Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth.

That’s why Alida created its experience management platform—a comprehensive CX solution powered by a highly-engaged, verified, always-on community of your most engaged customers that fuels sustainable business impact. 

Leading brands like HBOMax, Adobe, lululemon and LinkedIn turn their customer truth into action with customer feedback powered by the Alida platform. 

Join us on our mission to put truth into action at and @alidaTXM