Your organization captures an abundance of operational data through scores of business applications; supply chain data, sales data, customer support data, and HR data. Just as important is the experience data—human (customers, employees, ecosystem partners) sentiment, beliefs, preferences, and motivation.
Alida TXM is designed to seamlessly integrate business applications through open APIs, combine operational data and experience data in a secure data lake, and power CX transformation to drive greater business outcomes.
Seamlessly integrate a rich ecosystem of business applications with the Alida CXM & Insights platform to combine experience data and operational data.
Analytics Tap into data from analytics tools for deep customer insights. Create dashboards and visualizations in your preferred analytics tools.
Appointment Booking Efficiently book time slots with customers to connect on CX initiatives.
Collaboration Improve visibility and collaboration for your CX programs among cross-functional teams.
Case Management Create and manage cases to alert front-line employees to close the customer feedback loop.
CRM Leverage your CRM data to engage your customers in a more targeted and personalized way.
Customer Service Efficiently book time slots with customers to connect on CX initiatives.
HRIS Synchronize employee data from your HR systems with the Alida platform to execute targeted voice of employee programs.
Incentives Surprise and delight your customers and respondents with rewards. Automate the process of digital rewards management.
Market Research Combine quantitative and qualitative feedback collected through a host of 3rd-party tools to uncover actionable insight.
Marketing Automation Combine prospect & customer data from marketing automation systems with experience data in the Alida platform to uncover deep customer insights.
Security Efficiently book time slots with customers to connect on CX initiatives.
Social Platforms Gain insights into how your Alida Sparq members engage with Member Hub content.
Survey Software Capture the voice of the customer from survey platforms of your choice. Leverage the Alida platform to obtain rich, 360-degree customer views.
Usability Testing Efficiently book time slots with customers to connect on CX initiatives.
Customer Service & Support Your organization generates an abundance of customer support data. Mobilize this data to collect feedback on and improve customer service processes.
E-Commerce Combine transactional data with experience data to better understand customer shopping behaviors.
ERP Tap into customer & operational data from ERP systems to execute targeted voice of the customer programs.
IT Service Management Import customer support data into the Alida platform to better understand and improve your customer service processes.
Cloud Storage Leverage market-leading data storage platforms to enable seamless data movement between your platforms and Alida.
Single Sign-On Allow your users to access the Alida platform seamlessly through centrally managed identity providers.
Adobe Experience Cloud
Microsoft Dynamics 365 ERP
Hubspot for Analytics
Momentive (formerly SurveyMonkey)
Oracle Service Cloud
Salesforce Service Cloud
Oracle Siebel CRM
SAP S/4 HANA
ADP Workforce Now
Marketo for Tracking
Microsoft Dynamics 365 CRM
SAP Marketing Cloud
Salesforce Case Management
Adobe Commerce Cloud
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