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Even Better, TogetherAlida Integrations

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ACHIEVE GREATER OUTCOMES THROUGH INTEGRATION

Your organization captures an abundance of operational data through scores of business applications; supply chain data, sales data, customer support data, and HR data. Just as important is the experience data—human (customers, employees, ecosystem partners) sentiment, beliefs, preferences, and motivation.

Alida CXM & Insights Platform is designed to seamlessly integrate business applications through open APIs, combine operational data and experience data in a secure data lake, and power CX transformation to drive greater business outcomes.

Unlimited possibilities with Alida

Seamlessly integrate a rich ecosystem of business applications with the Alida CXM & Insights platform to combine experience data and operational data.

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Tableau

Tableau

Create visualizations and dashboards from survey and/or profile variable data using Tableau's Web Data Connector.

Google Analytics

Google Analytics

Track and report Alida Sparq member activity from your Member Hub.

Calendly

Calendly

Efficiently book time slots with community members to discuss key initiatives.

Slack

Slack

Collaborate with front-line CX representatives to follow up on customer feedback.

Salesforce Case Management

Salesforce Case Management

Create and manage cases to alert relevant CX representative to close the loop on customer feedback.

Zendesk

Zendesk

Let your members leave a message in your Member Hub using the Zendesk chat plugin.

Salesforce 
Contacts

Salesforce Contacts

Combine the power of Alida CXM & Insights platform and Salesforce to understand your customer on a deeper level and action their feedback.

Microsoft Dynamics 365 
Contacts

Microsoft Dynamics 365 Contacts

Augment operational data from CRM with experience data to understand the whys behind the whats.

HubSpot

HubSpot

Track and gain insights into how your community members are engaging with your Member Hub content.

Intercom

Intercom

Communicate directly with your members in your hubs.

SAP SuccessFactors

SAP SuccessFactors

Keep your employee communities updated to execute voice of employee programs.

Virtual Incentives

Virtual Incentives

Automatically reward insight community members in Alida Sparq activities with online gift codes and other digital rewards.

Consensus Point

Consensus Point

Capture the collective wisdom of your Alida Sparq community to predict market trends and test new product ideas.

CrowdEmotion

CrowdEmotion

Utilize facial coding tools to unlock deep emotions insights with your Alida Sparq community.

Remesh

Remesh

Conduct real-time quali-quant research with existing community members to uncover agile, actionable insights.

Marketo

Marketo

Gather targeted insights from leads to incorporate feedback into marketing and sales initiatives.

Marketo for Tracking

Marketo for Tracking

Track engagement and automate marketing campaigns based on interactions in your member hub.

SAML SSO

SAML SSO

Setup Alida Sparq as a service provider within an organization’s ecosystem of business applications.

Facebook

Facebook

Track and gain insights into how your Alida Sparq members are engaging with your Member Hub content.

Twitter

Twitter

Use Twitter's reporting capabilities to improve campaigns based on interactions tracked in your member hub.

Alchemer

Alchemer

Engage your Alida Sparq community with Alchemer's robust survey and analysis capabilities.

UserZoom

UserZoom

Get actionable user experience insights at scale.

Transform your customer experience with Alida

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