Your organization captures an abundance of operational data through scores of business applications; supply chain data, sales data, customer support data, and HR data. Just as important is the experience data—human (customers, employees, ecosystem partners) sentiment, beliefs, preferences, and motivation.
Alida CXM & Insights Platform is designed to seamlessly integrate business applications through open APIs, combine operational data and experience data in a secure data lake, and power CX transformation to drive greater business outcomes.
Seamlessly integrate a rich ecosystem of business applications with the Alida CXM & Insights platform to combine experience data and operational data.
Create visualizations and dashboards from survey and/or profile variable data using Tableau's Web Data Connector.
Track and report Alida Sparq member activity from your Member Hub.
Efficiently book time slots with community members to discuss key initiatives.
Collaborate with front-line CX representatives to follow up on customer feedback.
Salesforce Case Management
Create and manage cases to alert relevant CX representative to close the loop on customer feedback.
Let your members leave a message in your Member Hub using the Zendesk chat plugin.
Combine the power of Alida CXM & Insights platform and Salesforce to understand your customer on a deeper level and action their feedback.
Microsoft Dynamics 365 Contacts
Augment operational data from CRM with experience data to understand the whys behind the whats.
Track and gain insights into how your community members are engaging with your Member Hub content.
Communicate directly with your members in your hubs.
Keep your employee communities updated to execute voice of employee programs.
Automatically reward insight community members in Alida Sparq activities with online gift codes and other digital rewards.
Capture the collective wisdom of your Alida Sparq community to predict market trends and test new product ideas.
Utilize facial coding tools to unlock deep emotions insights with your Alida Sparq community.
Conduct real-time quali-quant research with existing community members to uncover agile, actionable insights.
Gather targeted insights from leads to incorporate feedback into marketing and sales initiatives.
Marketo for Tracking
Track engagement and automate marketing campaigns based on interactions in your member hub.
Setup Alida Sparq as a service provider within an organizationâ€™s ecosystem of business applications.
Track and gain insights into how your Alida Sparq members are engaging with your Member Hub content.
Use Twitter's reporting capabilities to improve campaigns based on interactions tracked in your member hub.
Engage your Alida Sparq community with Alchemer's robust survey and analysis capabilities.
Get actionable user experience insights at scale.