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Alida Total Experience Management (TXM) platform

Alida’s simple, flexible platform powers omnichannel listening, rapid analysis, and automated actions.

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Alida gives you 10X insights, 10X faster for 10X ROI

10X Insights

Broad and deep feedback combine in one platform for continuous innovation. By synthesizing and contextualizing feedback in one place, you can truly understand the why behind the what and determine what’s next.

Get a pulse

  • Multiple, always-on feedback channels deliver high response rates.

Get answers

  • Direct, indirect, and inferred data sources bring together multiple perspectives.

Get validation

  • Dedicated spaces for ongoing collaboration with engaged customers and employees to test concepts and co-innovate.
TP #2

10x Faster

Alida’s simple, easy-to-use platform gives you business agility. Traditional customer experience management systems provide too little insight, too late for action. With Alida, you can get answers in days, not months.

Get started

  • Light footprint and simple architecture is easy to implement and configure.
  • Value Engineering team helps you devise your strategy and set goals.

Get growing

  • Central data lake rapidly synthesizes structured and unstructured data.

Get agile

  • Real-time insights help you respond to issues before they escalate.
  • Programmatic approach to CX management makes innovation sustainable.
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10x ROI

A complete solution accelerates time to value with lower total cost of ownership. 

Get unified

  • 100+ integrations allows information to flow across systems so you can see the big picture and act quickly - even automatically

Get scale

  • Modular solution allows you to add the functionality you need, when you need it.

Get results

  • Our award-winning Customer Success team helps you get the best use of our products, measure outcomes, and meet your objectives.
TP #1
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"The insight of our members allows us to understand the ‘whys’ behind the ‘whats’ that Big Data gives us. It provides intelligence at the speed required by the fast-moving tech industry."

- Tony Tong, Senior Market Research Manager, LinkedIn

Hear their Story

Access

Keep the pulse on your customers and employees

Analyze

Put feedback into context

Act & Acknowledge

Collaborate with engaged customers and employees

Event-driven surveys collect contextual feedback with triggers based on specific events

Campaign-based pulse surveys gauge sentiment or awareness on an ad hoc basis

Digital Intercept surveys gather real-time feedback within any web platform or digital product

Video surveys capture audience voices and expressions. Analyze to determine sentiment and themes

Customer advisory boards facilitate timely and context-rich conversations with customers

VoE communities create a safe space for employees to share feedback and concerns

NPS surveys help you gauge the level of customer advocacy

Video discussions capture live qualitative feedback through virtual focus groups and in-depth interviews.

Social Reviews monitor customer feedback from over 100 review sites

Sentiment analysis for voice and text turn qualitative insights into measurable, actionable information

Central data lake provides rich context by storing and synthesizing information from multiple sources

AI & advanced analytics help you spot patterns, prioritize issues, and predict changes

Integrated customer insights from Alida and third-party systems

Role-based dashboards empower your entire organization with direct access to data on desktop or mobile

Customer Journey helps you visualize performance across and at critical points within the customer lifecycle

Case management addresses customer and employee concerns with automated responses

Automated actions trigger follow-up surveys and communications with zero- touch automation

Insight communities bring people together to validate, test, and innovate collaboratively

Hubs inform community members and stakeholders about progress toward goals

Want to learn more about the Alida TXM Platform?

Get a Demo

Alida is a customer experience management and customer insights platform. Collect valuable customer feedback and voice of employee data through your insight community powered by Alida.