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Alida’s Total Experience Management platform aligns your organization’s customer experience professionals, designers, product owners, marketers, HR teams, and leadership in a shared, holistic view of your customers’ feedback. Information flows across teams so you can work together to make every experience better.
Deliver value at every point in the customer journey.Learn about CX
Empower people, foster co-creation, and de-risk decisions.Learn about EX
Accelerate closed-loop innovation for first-mover advantage.Learn about PX
Learn why customers feel as they do by capturing sentiment and in-the-moment reactions.Learn about BX
The Alida TXM platform is your single source for collecting, analyzing and acting on your customer’s feedback. The intuitive design makes it easy to get started, manage, and get results, faster.
176 million people globally have used Alida's Total Experience Platform to inform over 60,000 customer experiences initiatives.
“Our retail growth strategies are grounded in feedback we gather from the insight community...”
Laura-Lynn Freck, Director Shopper Insights, Red BullRead more
“Our community is so engaged that we can often test a hypothesis over a weekend ... “
Alexis Morton, Senior Analyst Global Brand Insights, lululemonRead more
“We connect product designers directly to consumers to shorten and improve product innovation. “
Valerie Brock, Senior Research Manager, VMwareRead more
“We’re passionate about translating feedback into actionable insight, leading to tangible changes ... “
Colan Neese, Senior Manager Audience Insights, TwitchRead more
“With Alida, it's not only about getting the data, but also ... “
Franchesca Hernandez, Assistant Manager CXM, Insular Life AssuranceRead more
“Alida is an instrumental tool in our customer experience movement ... “
Nate Foco, Senior Director, Sales and Market Intelligence, Priority HealthRead more
We work with you to set goals and measure outcomes to ensure you meet your objectives.
Listen to uncover what your customers and employees think and feel.
Analyze feedback and put it into context through predicitve and advanced analytics.
Act fast and innovate with confidence with automatic triggers and case management.Learn About Alida TXM