Integrations

Analytics Tap into data from analytics tools for deep customer insights. Create dashboards and visualizations in your preferred analytics tools.

Appointment Booking Efficiently book time slots with customers to connect on various activities.

Collaboration Improve visibility and collaboration on all your activities across cross-functional teams.

Case Management Create and manage cases to alert front-line employees to close the customer feedback loop.

CRM Leverage your CRM data to engage your customers in a more targeted and personalized way.

Customer Service Efficiently book time slots with customers to connect on CX initiatives.

HRIS Synchronize employee data from your HR systems with the Alida platform to execute targeted voice of employee programs.

Incentives Incentivise your respondents with rewards. Automate the process with digital rewards management.

Research Tools Use the Alida platform to obtain rich, 360-degree customer views and uncover actionable insights. Integrate with other survey and research tools of your choice.

Marketing Automation Combine prospect & customer data from marketing automation systems with experience data in the Alida platform to uncover deep customer insights.

Security Efficiently book time slots with customers to connect on CX initiatives.

Social Platforms Gain insights into how your Alida members engage with Member Hub content.

Survey Software Capture the voice of the customer from survey platforms of your choice. Leverage the Alida platform to obtain rich, 360-degree customer views.

Usability Testing Efficiently book time slots with customers to connect on CX initiatives.

E-Commerce Combine transactional data with user insights to better capture and understand customer shopping behaviors.

IT Service Management Import customer support data into the Alida platform to better understand and improve your customer service processes.

Cloud Storage Leverage market-leading data storage platforms to enable seamless data movement between your platforms and Alida.

Single Sign-On Allow your users to access the Alida platform seamlessly through various centrally managed identity providers, customized to your platform.