New APAC office sets CX leader up for long-term scalability and growth
Manila— May 23, 2023 — Alida, a leader in experience management, today announced a newly opened managed services delivery hub in Manila, Philippines. The newest office joins Alida’s roster of locations worldwide, including London, New York, Sydney, Toronto, Vancouver, and more.
“We are thrilled to expand in the APAC region and leave our mark here in Manila,” said Ross Wainwright, Alida CEO. “We are fortunate to find employees with impressive technical skill sets and flexibility to help grow our business globally. We saw immediate interest in our positions and expect strong progress in the coming year, which sets us up for long-term scalability and growth.”
The Manila office will operate as a managed services delivery hub with potential to increase operation functions and expand roles in various departments. Alida services such as Premier Community Management, which partners an Alida community manager with a customer to help sustain and build an engaged community, and Premier Survey Management, which offers customers an Alida Technical Specialist to help drive business outcomes via surveys, have both launched operations and are already exceeding initial targets.
“What we offer out of Manila truly speaks volumes to our belief in community-centered CX.” said Wainwright. “So far, we have moved with stealth and incredible speed with no signs of slowing down.”
With a rich heritage and a start-up mentality, Alida is looking for people around the world with a fresh perspective, a collaborative mindset, and a sense of relentless curiosity. Find Alida’s open roles at www.alida.com/careers.
Alida believes in a world where customers are respected as the ultimate source of truth. Because knowing the whole truth about your customers—even the parts that are hard to hear—can help companies make better decisions that drive long-term customer loyalty and growth. With the Alida Total Experience Management (TXM) Platform, leading brands like HBOMax, Adobe, Red Bull, and J.Crew turn their customer truth into action to power exceptional customer, employee, product, and brand experiences.