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ProductsALIDA TXM

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INTRODUCING ALIDA TOTAL EXPERIENCE MANAGEMENT

We empower companies to collect and action feedback and insights from their customers and employees. No other platform allows you to manage, monitor, and optimize millions of experiences, as well as source meaningful insights from your core advocates.

Ensure every decision is designed to elevate your customer & employee experience by combining broad feedback and deep insights; uncovering and actioning your customers’ truth. Improve customer experience, increase revenue, and accelerate innovation with Alida TXM.

Alida-Product-CXM-Insights-Platform

Successful brands around the globe see success with Alida for:

  • Voice of the Customer
  • Voice of Employee
  • Customer Journey
  • Customer Satisfaction and Advocacy
  • Marketing and Advertising
  • Product Innovation and UX Design
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Broad Feedback

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Millions of customers

Key sources of feedback

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Alida Products Broad Feedback

Alida CXM

Product, concept or service validation

User experience insights

Message or campaign review

Advisory board advice

With Alida CXM, brands can take in customer feedback, perform automatic actioning using a configurable rule engine, create and manage cases and have complete visibility into key customer experience metrics such as NPS®. Alida CXM empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy.

Alida Surveys

A dynamic survey creator with over 25 different question types and an intuitive analytics interface to help brands drive better business outcomes with broad customer feedback.

Alida Touchpoint

A mobile-first, cloud-based application that enables brands to create quick and engaging interactions with their customers to collect feedback or other preference data, drive calls-to-action (CTA), and engage through social media and other digital channels.

Broad Feedback

100_products_03_customer_icn

Millions of customers

Key sources of feedback

Product, concept or service validation

User experience insights

Message or campaign review

Advisory board advice

100_products_03_alida_delta_icn

Alida Products Broad Feedback

Alida CXM

With Alida CXM, brands can take in customer feedback, perform automatic actioning using a configurable rule engine, create and manage cases and have complete visibility into key customer experience metrics such as NPS®. Alida CXM empowers brands to action customer feedback to constantly foster and deepen brand loyalty and advocacy.

Alida Surveys

A dynamic survey creator with over 25 different question types and an intuitive analytics interface to help brands drive better business outcomes with broad customer feedback.

Alida Touchpoint

A mobile-first, cloud-based application that enables brands to create quick and engaging interactions with their customers to collect feedback or other preference data, drive calls-to-action (CTA), and engage through social media and other digital channels.

Deep Insights

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5K-250K
participants

Key Sources of Feedback

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Alida Products Deep Insights

Alida Sparq

Customer interviews

Focus groups

Advisory boards

Digital insight communities

A platform that allows you to build and stay in touch with a highly engaged digital insight community of your brand’s advocates.

Alida Analytics

With Alida Analytics brands have access to real-time, role-based, mobile dashboards that are completely customizable to provide them with the most up-to-date information about their community and the ability to monitor key performance indicators in real-time.

Deep Insights

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5K-250K
participants

Key Sources of Feedback

Customer interviews

Focus groups

Advisory boards

Digital insight communities

100_products_03_alida_delta_icn

Alida Products Deep Insights

Alida Sparq

A platform that allows you to build and stay in touch with a highly engaged digital insight community of your brand’s advocates.

Alida Analytics

With Alida Analytics brands have access to real-time, role-based, mobile dashboards that are completely customizable to provide them with the most up-to-date information about their community and the ability to monitor key performance indicators in real-time.

The Experiences Alida Optimizes

Customer Experience

Improve your customer journey with truths unlocked through Alida's platform.

Brand Experience

Leverage deeply profiled customers to accelerate and maximize ROI

Product Experience

Accelerate time to market and product innovation  and use early feedback and co-creation to get it right the first time

Employee Experience

Use voice of employee programs to build happier workplaces

Get a Demo

Find out how Alida can help you.

Our customers say our platform is...

"Extremely user friendly."

"Great link to your customers and fans."

"Critical to customer insights."

"Uncovering insights and shaping strategies."

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