Alida Total Experience Management (TXM) platform
Alida’s simple, flexible platform powers omnichannel listening, rapid analysis, and automated actions.
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Event-driven surveys collect contextual feedback with triggers based on specific events
Campaign-based pulse surveys gauge sentiment or awareness on an ad hoc basis
Digital Intercept surveys gather real-time feedback within any web platform or digital product
Video surveys capture audience voices and expressions. Analyze to determine sentiment and themes
Customer advisory boards facilitate timely and context-rich conversations with customers
VoE communities create a safe space for employees to share feedback and concerns
NPS surveys help you gauge the level of customer advocacy
Video discussions capture live qualitative feedback through virtual focus groups and in-depth interviews.
Social Reviews monitor customer feedback from over 100 review sites
Sentiment analysis for voice and text turn qualitative insights into measurable, actionable information
Central data lake provides rich context by storing and synthesizing information from multiple sources
AI & advanced analytics help you spot patterns, prioritize issues, and predict changes
Integrated customer insights from Alida and third-party systems
Role-based dashboards empower your entire organization with direct access to data on desktop or mobile
Customer Journey helps you visualize performance across and at critical points within the customer lifecycle
Case management addresses customer and employee concerns with automated responses
Automated actions trigger follow-up surveys and communications with zero- touch automation
Insight communities bring people together to validate, test, and innovate collaboratively
Hubs inform community members and stakeholders about progress toward goals
