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10X Insights
Broad and deep feedback combine in one platform for continuous innovation. By synthesizing and contextualizing feedback in one place, you can truly understand the why behind the what and determine what’s next.
Get a pulse
- Multiple, always-on feedback channels deliver high response rates.
Get answers
- Direct, indirect, and inferred data sources bring together multiple perspectives.
Get validation
- Dedicated spaces for ongoing collaboration with engaged customers and employees to test concepts and co-innovate.
10x Faster
Alida’s simple, easy-to-use platform gives you business agility. Traditional customer experience management systems provide too little insight, too late for action. With Alida, you can get answers in days, not months.
Get started
- Light footprint and simple architecture is easy to implement and configure.
- Value Engineering team helps you devise your strategy and set goals.
Get growing
- Central data lake rapidly synthesizes structured and unstructured data.
Get agile
- Real-time insights help you respond to issues before they escalate.
- Programmatic approach to CX management makes innovation sustainable.
10x ROI
A complete solution accelerates time to value with lower total cost of ownership.
Get unified
- 100+ integrations allows information to flow across systems so you can see the big picture and act quickly - even automatically
Get scale
- Modular solution allows you to add the functionality you need, when you need it.
Get results
- Our award-winning Customer Success team helps you get the best use of our products, measure outcomes, and meet your objectives.
Event-driven surveys collect contextual feedback with triggers based on specific events
Campaign-based pulse surveys gauge sentiment or awareness on an ad hoc basis
Digital Intercept surveys gather real-time feedback within any web platform or digital product
Video surveys capture audience voices and expressions. Analyze to determine sentiment and themes
Customer advisory boards facilitate timely and context-rich conversations with customers
VoE communities create a safe space for employees to share feedback and concerns
NPS surveys help you gauge the level of customer advocacy
Video discussions capture live qualitative feedback through virtual focus groups and in-depth interviews.
Social Reviews monitor customer feedback from over 100 review sites
Sentiment analysis for voice and text turn qualitative insights into measurable, actionable information
Central data lake provides rich context by storing and synthesizing information from multiple sources
AI & advanced analytics help you spot patterns, prioritize issues, and predict changes
Integrated customer insights from Alida and third-party systems
Role-based dashboards empower your entire organization with direct access to data on desktop or mobile
Case management addresses customer and employee concerns with automated responses
Automated actions trigger follow-up surveys and communications with zero- touch automation
Insight communities bring people together to validate, test, and innovate collaboratively
Hubs inform community members and stakeholders about progress toward goals
Alida Named a Visionary in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer
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