Twitter

Solution

Twitter launched Twitter Insiders, run on the Alida Sparq customer insights platform, to uncover direct, consent-based feedback they could use to complement and augment traditional media metrics, behavioral and usage data to become experts in engaging new and receptive audiences for advertisers.

Insiders offers the teams at Twitter extraordinary flexibility, speed, and agility. They have total control and visibility into each activity. They can edit and tweak instantly, and the turnaround is measured in days—not weeks or months.

This access to fast, agile insight has transformed how they work with advertisers; designing programs that help their partners understand audiences, large or small, communicate with them effectively and verify the impact of their campaigns over time. Progressive profiling makes it easy to ask follow-up questions and dig deeper into members' perspectives and sentiment because there is no need to re-recruit or requalify people to participate.

With Insiders, the insight team at Twitter has become instrumental to the pre-sales process and ongoing assessment of impact for brand partners. Ultimately, insight helps to proactively outline programs and build a stronger relationship with clients. The ability to deliver brand-specific bespoke insight that competitors cannot replicate has helped gain client trust and deliver unique value that has increased ad sales revenue for Twitter.