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Speak to us about using the Alida platform and AWS to manage your customer experience.
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Alida takes advantage of AWS's Availability Zones (AZs). Each AZ has independent power, cooling, and physical security and is connected via redundant, ultra-low-latency networks. Alida has designed our application to run in multiple AZs to achieve even greater fault-tolerance.
Running on AWS allows Alida to focus on delivering TXM solutions to our customers without worrying about physical datacenters and equipment. AWS offers the the capability to scale up quickly when needed.
Alida's multi-tenant platform uses the same software and infrastructure to service many customers. All accounts, communities and associated data are logically segregated.
Our security, like our platform is consistent for all our customers. Our security is designed to scale cost effectively so that we can meet the common needs of all our customers.
Alida products run on AWS to provide a secure and scalable TXM platform.
At Alida, we believe that transparency is critical to deepening customer engagement, building customer trust, and ensuring brand loyalty. A commitment to trust, transparency, and data privacy is embedded in our culture, processes, and technology.
Together, Alida and AWS give you the best of both worlds: an Enterprise TXM solution that reduces the cost, complexity, and downtime of your customer experience management with an easy-to-use, easy-to-access, and easy-to-scale cloud infrastructure.
We empower brands to collect and action both broad feedback AND deep insights. No other platform allows you to manage, monitor, and optimize millions of customer experiences, as well as source meaningful insights from your core brand advocates.
Ensure every decision is designed to elevate your customer experience by combining broad feedback and deep insights; uncovering and actioning your customers’ truth. Improve customer experience, increase revenue, and accelerate innovation with Alida TXM.
With Alida CXM, you can implement customer feedback to constantly foster and deepen brand loyalty and advocacy.
A platform that allows you to stay in touch with and engage your brand advocates in what we call a digital insight community.
A dynamic survey creator with over 25 different question types and an intuitive analytics interface.
Create quick and engaging interactions with your customers to collect feedback and engage through social media and more.
Access real-time dashboards that are completely customizable to provide you with up-to-date KPIs about your community.
How ongoing dialogue with coffee fanatics enables Keurig to foster a consumer-centric culture
How LinkedIn de-risks decisions and builds the right products with the right product-market fit
How VMware improves product innovation, customer satisfaction, and loyalty with insights
How audience insights accelerate innovation & help identify revenue opportunities
Speak to us about using the Alida platform and AWS to manage your customer experience.
"Extremely user friendly."
"Great link to your customers and fans."
"Critical to customer insights."
"Uncovering insights and shaping strategies."