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Alida's TXM Platform on AWS

We work with Amazon Web Services (AWS), the world's most comprehensive and broadly adopted cloud offering, to build our Total Experience Management (TXM) solutions

Alida CXM & Insights Platform built on AWS

Alida is Powered by AWS


High Availability

Alida takes advantage of AWS's Availability Zones (AZs).  Each AZ has independent power, cooling, and physical security and is connected via redundant, ultra-low-latency networks. Alida has designed our application to run in multiple AZs to achieve even greater fault-tolerance.



Running on AWS allows Alida to focus on delivering TXM solutions to our customers without worrying about physical datacenters and equipment. AWS offers the the capability to scale up quickly when needed.


Multi-Tenant Hosting

Alida's multi-tenant platform uses the same software and infrastructure to service many customers. All accounts, communities and associated data are logically segregated.



Our security, like our platform is consistent for all our customers. Our security is designed to scale cost effectively so that we can meet the common needs of all our customers.


Alida products run on AWS to provide a secure and scalable TXM platform.

At Alida, we believe that transparency is critical to deepening customer engagement, building customer trust, and ensuring brand loyalty. A commitment to trust, transparency, and data privacy is embedded in our culture, processes, and technology.

Together, Alida and AWS give you the best of both worlds: an Enterprise TXM solution that reduces the cost, complexity, and downtime of your customer experience management with an easy-to-use, easy-to-access, and easy-to-scale cloud infrastructure.


Alida Total Experience Management

We empower brands to collect and action both broad feedback AND deep insights. No other platform allows you to manage, monitor, and optimize millions of customer experiences, as well as source meaningful insights from your core brand advocates.

Ensure every decision is designed to elevate your customer experience by combining broad feedback and deep insights; uncovering and actioning your customers’ truth. Improve customer experience, increase revenue, and accelerate innovation with Alida TXM.



Speak to us about using the Alida platform and AWS to manage your customer experience.

Our customers say our platform is...

"Extremely user friendly."

"Great link to your customers and fans."

"Critical to customer insights."

"Uncovering insights and shaping strategies."

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Alida is a Community Research platform that helps the world's biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation.