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AWS + AlidaThe Leading CXM & Insights Platform on AWS

We partner with AWS to bring you the best CXM & insights solutions with the confidence of the gold-standard for internet infrastructure

Alida CXM & Insights Platform built on AWS

Alida & AWS: Enterprise Ready


High Availability

Alida takes advantage of AWS's Availability Zones (AZs).  Each AZ has independent power, cooling, and physical security and is connected via redundant, ultra-low-latency networks. Alida has designed our application to run in multiple AZs to achieve even greater fault-tolerance.



AWS allows Alida to focus on delivering the best CXM solution to our customers without worrying about physical datacenters and equipment. AWS offers the the capability to scale up quickly when needed.


Multi-Tenant Hosting

Alida's multi-tenant platform uses the same software and infrastructure to service many customers. All accounts, communities and associated data are logically segregated.



Our security, like our platform is consistent for all our customers. Our security is designed to scale cost effectively so that we can meet the common needs of all our customers.


Alida products are built with and run on Amazon Web Services (AWS) and together provide a secure and scalable CXM platform.

At Alida, we believe that transparency is critical to deepening customer engagement, building customer trust, and ensuring brand loyalty. A commitment to trust, transparency, and data privacy is embedded in our culture, processes, and technology.

Amazon Web Services (AWS) delivers a scalable cloud computing platform with high availability and dependability, providing the tools that enable customers to run a wide range of applications. Helping to protect the confidentiality, integrity, and availability of our customers' systems and data is of the utmost importance to AWS, as is maintaining customer trust and confidence.

Together, Alida and AWS give you the best of both worlds: an Enterprise CXM solution that reduces the cost, complexity, and downtime of your customer experience management with an easy-to-use, easy-to-access, and easy-to-scale cloud infrastructure.



We empower brands to collect and action both broad feedback AND deep insights. No other platform allows you to manage, monitor, and optimize millions of customer experiences, as well as source meaningful insights from your core brand advocates.

Ensure every decision is designed to elevate your customer experience by combining broad feedback and deep insights; uncovering and actioning your customers’ truth. Improve customer experience, increase revenue, and accelerate innovation with the Alida CXM & Insights Platform.



Speak to us about using the Alida platform and AWS to manage your customer experience.

Our customers say our platform is...

"Extremely user friendly."

"Great link to your customers and fans."

"Critical to customer insights."

"Uncovering insights and shaping strategies."

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