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5 ESSENTIAL STEPS TO PLAN YOUR CX TRANSFORMATION

FORRESTER REPORT

In this report, Forrester explains:

  • How to decide whether CX is strategic for your company
  • The steps that will help you chart your course to transformation

CX isn't a one-size-fits-all model. Your organization must be asking the right questions to know what works best for you.

Customer experience (CX) transformations are huge, complex, and expensive. That’s why, as a CX transformation leader, you need to craft a plan detailing why and how you want to transform your company as well as when the transformation will start showing results.

Do you understand the role customers play in your organization?

Download the Forrester Report to see how you can turn customer focus into competitive advantage.

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