Toyota: Voice of the Customer

Discover how Toyota is finding new ways to listen to the voice of the customer, accelerate change, and improve customer experience through insight and testing.

Duration: 30 minutes followed by Q&A

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You'll hear about:

The business challenges Toyota face, and their strategy to overcome these challenges.

How their community transformed ‘The Handover’ part of the customer journey

The methods Toyota have used to treat their customers as individuals.

Why they are investing in a further two insight communities


Emma Johnson

Manager – Consumer One Connection and Experience Innovation


Saad Ghauri

Sales Content and Strategy Director

Vision Critical

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