Customer Stories

Discover new audiences, scale your reach, and bring compelling insights to life in minutes with Alida AI.

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How BMO leveraged timely customer feedback through a banking transition

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176 million people globally have used Alida's Research Platform to inform over 60,000 customer experience initiatives.

customer experience stories

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Duke Health created a ‘continuum of patient voice’ to improve the end-to-end patient experience

Informing their VOC program with rich data & transforming into a highly customer-centric culture

How Insular Life tracks the customer journey to transform the customer experience

Increased engagement with customers ensures Indigo infuses the VoC into every business decision

How MuleSoft used Alida’s platform to create an active and engaged customer community

How AXA Philippines innovates in line with customer needs

Ongoing customer engagement helps SMUD build awareness, exceed marketing KPIs, and shape strategic decisions

Feedback from passionate players helps Jam City build momentum in a competitive and dynamic space

How Prudential Singapore accelerates product growth with customer insights

PokerStars Insight Community Managers realize the need for a holistic CXM strategy after the merger of their parent company.

How getting to know your customers leads to new product development.

Kramp, like so many of us, used 2020 to reconnect with what’s really important: their customers.

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Innovator Spotlights

Lydia from Sun Life

Bryan from Spotify

Mike & Lisa from Morning Brew

Iva, Jamie & Rachel from HBO Max

Jen & Kelly from Duke Health

What our customers are saying

“Extremely User Friendly. The platform is very easy to use, its so user friendly that you can get started exploring and building projects right away. If an issue does arise their customer support team is SO great!”

Administrator in Consumer Goods

Enterprise (> 1000 employees)

“Great tool with even better support. It gives us flexibility to work in multiple languages, provides cool dashboarding, and is a user-friendly and stable environment. Great support for our team, always pro-active, and we can really count on them!”

Friederike N, CX Manager

Enterprise (> 1000 employees)

"Alida's platform has been a great help internally to get to know our players better. It's very intuitive, and gives the opportunity to get answers quickly and efficiently on any business problem."

User in Gambling & Casinos

Enterprise (> 1000 employees)

"The client support team is second to none. The platform is easy to use and flexible. The company is responsive, forward-thinking and well-positioned for the future. We are better understanding the needs of our customers and what is working and what is not. We are also better understanding subscriber behaviors and needs and how to maintain their loyalty going forward."

User in Entertainment

Enterprise (> 1000 employees)