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 Community-led product development pushes innovative companies a competitive edge

Customer Insights

Unlocking the Power of Community insights to drive product innovation

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Enriching Qualitative Analysis with Next Generation AI

Customer Insights | 2 min read

Customer Insights
Community management: Keep your community healthy, flirty, and thriving

Community management best practices: How to keep the valuable insights coming long-term

Customer Insights | 3 min read

Customer Insights

Get better insights with industry leading video feedback tools

Customer Insights | 3 min read

Customer Insights

Get the most out of your analytics with the right customer experience dashboard

Customer Insights | 3 min read

Customer Insights

Maximize the impact of your insight program with a value realization framework

Customer Insights | 3 min read

Customer Insights
Let data storytelling boost the impact of your research

Let Data Storytelling Boost the Impact of Your Research

Customer Insights | 4 min read

Customer Insights
Everything you wanted to know about sampling best practices (but were afraid to ask)

Everything you wanted to know about sampling best practices (but were afraid to ask)

Customer Insights | 3 min read

Customer Insights
How to get the most out of your Professional Services investment

How to get the most out of your Professional Services investment

Customer Insights | 2 min read

Customer Insights
How to Accelerate Your CX Project's Time to Value

How to Accelerate Your CX Project's Time to Value

Customer Insights | 4 min read

Customer Insights
The Ultimate Guide to Create Effective Survey Questions

The Ultimate Guide to Create Effective Survey Questions

Customer Insights | 4 min read

Customer Insights
Alida Activate ’22: How Spotify Built a B2B Community for Actionable Insights

Alida Activate ’22: How Spotify Built a B2B Community for Actionable Insights

Customer Experience | 3 min read

Customer Insights
Customer Experience
Alida Activate ‘22: The Power of Insight Communities Compels You

Alida Activate ‘22: The power of insight communities compels you

Customer Experience | 4 min read

Customer Insights
Customer Experience
Tech
What to Expect from Activated Spring ‘22?

What to Expect from Activate 2022?

Customer Insights | 3 min read

Customer Insights
Customer Experience
How to Build Effective Dashboards

How to Build Effective Dashboards

Customer Insights | 3 min read

Customer Insights
Build Better Surveys: Choosing Your Key Drivers

Build Better Surveys: Choosing Your Key Drivers

Customer Insights | 4 min read

Customer Insights
Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Expert Tips to Effectively Generate and Utilize Actionable Customer Insights

Customer Insights | 6 min read

Customer Insights
Why You Should Use Dashboards for Community & Market Research Programs

Why You Should Use Dashboards for Community & Market Research Programs

Customer Experience | 3 min read

Customer Insights
Customer Experience
So You're Ready to Try a Discussion Forum?

So You're Ready to Try a Discussion Forum?

Customer Insights | 5 min read

Customer Insights
The Ugly Truth: Surveys Alone Aren’t Enough

The Ugly Truth: Surveys Alone Aren’t Enough

Customer Experience | 3 min read

Customer Insights
Customer Experience
Quick Player Insights: PA Lottery Insiders

Quick Player Insights: PA Lottery Insiders

Customer Experience | 3 min read

Customer Insights
Customer Experience
Bias Is a Four-Letter Word

Bias Is a Four-Letter Word

Customer Insights | 3 min read

Customer Insights
Best Practices for Financial Services Surveys during COVID-19

Best Practices for Financial Services Surveys during COVID-19

Financial Services | 2 min read

Customer Insights
Customer Experience
Employee Experience
Financial Services
Best Practices for Survey Activities during COVID-19

Best Practices for Survey Activities during COVID-19

Employee Experience | 2 min read

Customer Insights
Customer Experience
Employee Experience
Building Community in Tough Times with Insight Communities

Building Community in Tough Times with Insight Communities

Customer Insights | 2 min read

Customer Insights
Customer Experience
How to Show the Impact of Your Insight Community... and Scale It

How to Show the Impact of Your Insight Community... and Scale It

Customer Insights | 3 min read

Customer Insights
Customer Experience
The Best Ways to Share Insights with Stakeholders

The Best Ways to Share Insights with Stakeholders

Customer Insights | 1 min read

Customer Insights
How to Build an Insight Roadmap for Customer Centricity

How to Build an Insight Roadmap for Customer Centricity

Customer Insights | 5 min read

Customer Insights
How to Use Your Sparq Insight Community for Your Design Sprint

How to Use Your Sparq Insight Community for Your Design Sprint

Product Experience | 4 min read

Customer Insights
Customer Experience
Product Experience
A Day in the Life of an Insight Community Manager

A Day in the Life of an Insight Community Manager

Customer Insights | 1 min read

Customer Insights
Customer Experience
Twitter's Top 10 Tips for Member Engagement

Twitter's Top 10 Tips for Member Engagement

Customer Experience | 3 min read

Customer Insights
Customer Experience
Earn the Right to Ask for Ongoing Customer Feedback

Earn the Right to Ask for Ongoing Customer Feedback

Customer Experience | 4 min read

Customer Insights
Customer Experience
Considerations Before Employee Insight Community Launch

Considerations Before Employee Insight Community Launch

Customer Insights | 2 min read

Customer Insights
Roles Involved in Running an Insight Community

Roles Involved in Running an Insight Community

Customer Insights | 1 min read

Customer Insights
Stakeholder Engagement

Stakeholder Engagement

Customer Insights | 3 min read

Customer Insights
Open-Ends: What Are Some Creative Ways to Use Them?

Open-Ends: What Are Some Creative Ways to Use Them?

Customer Insights | 2 min read

Customer Insights
How Community Management Can Build Member Satisfaction

How Community Management Can Build Member Satisfaction

Customer Insights | 3 min read

Customer Insights
How Insight Communities Support Product Development

How Insight Communities Support Product Development

Customer Insights | 1 min read

Customer Insights
Building Deeper Member Profiles

Building Deeper Member Profiles

Customer Insights | 2 min read

Customer Insights
Employee Insight Communities

Employee Insight Communities

Customer Insights | 3 min read

Customer Insights
Benefits of a B2B Insight Community

Benefits of a B2B Insight Community

Customer Insights | 2 min read

Customer Insights
Multiple Administrator Best Practices

Multiple Administrator Best Practices

Customer Insights | 1 min read

Customer Insights
10 Ways to Promote Stakeholder Hub Content

10 Ways to Promote Stakeholder Hub Content

Customer Insights | 1 min read

Customer Insights
Insight Community Invitation Email Best Practices

Insight Community Invitation Email Best Practices

Customer Insights | 1 min read

Customer Insights
Customer Experience
Want to Boost Your Insight Community Engagement?

Want to Boost Your Insight Community Engagement?

Customer Insights | 1 min read

Customer Insights
Stakeholder Hubs: 4 Best Practices to Hit the Ground Running

Stakeholder Hubs: 4 Best Practices to Hit the Ground Running

Customer Insights | 3 min read

Customer Insights
How often should I post to my Hub?

How often should I post to my Hub?

Customer Insights |

Customer Insights
Why is Shareback important for your insight community?

Why is Shareback important for your insight community?

Customer Insights |

Customer Insights
Anatomy of an Excellent Recruitment Survey

Anatomy of an Excellent Recruitment Survey

Customer Insights | 3 min read

Customer Insights
Naming Your Insight Community

Naming Your Insight Community

Customer Insights | 1 min read

Customer Insights
Distribution Best Practices

Distribution Best Practices

Customer Insights | 1 min read

Customer Insights
Survey Design - Support for Shorter Scales

Survey Design: Support for Shorter Scales

Customer Insights | 3 min read

Customer Insights
Member Hubs: Review Analytics

Member Hubs: Review Analytics

Customer Insights | 1 min read

Customer Insights
Member Hubs: Launching a Member Hub

Member Hubs: Launching a Member Hub

Customer Insights | 1 min read

Customer Insights
Member Hubs: Internal Launch

Member Hubs: Internal Launch

Customer Insights | 2 min read

Customer Insights
Discussion Forums: Best Practices Once You Are Up and Running

Discussion Forums: Best Practices Once You Are Up and Running

Customer Insights | 4 min read

Customer Insights
Member Hubs: Styling Your Member Hub Posts

Member Hubs: Styling Your Member Hub Posts

Customer Insights | 2 min read

Customer Insights
Member Hubs: Adding Content

Member Hubs: Adding Content

Customer Insights | 2 min read

Customer Insights
Activity Design Best Practices

Activity Design Best Practices

Customer Insights | 2 min read

Customer Insights
Think

Think "Mobile First" for Survey Design

Customer Insights | 1 min read

Customer Insights
Member Hubs: Setting Hub Goals

Member Hubs: Setting Hub Goals

Customer Insights | 1 min read

Customer Insights
How to Avoid the Spam Filter

How to Avoid the Spam Filter

Customer Insights | 3 min read

Customer Insights
Community Health Reviews: Why and How To Do Them

Community Health Reviews: Why and How To Do Them

Customer Insights | 3 min read

Customer Insights
Using Social Media to Recruit Members

Using Social Media to Recruit Members

Customer Insights | 4 min read

Customer Insights
Community Management: An Overview

Community Management: An Overview

Customer Insights | 1 min read

Customer Insights
Recruitment Sources: Where Do Members Come From?

Recruitment Sources: Where Do Members Come From?

Customer Insights | 3 min read

Customer Insights
Customer Experience
Building a Great Community in the Sports Industry

Building a Great Community in the Sports Industry

Customer Insights | 2 min read

Customer Insights
Tips for Managing Insight Communities

Tips for Managing Insight Communities

Customer Insights |

Customer Insights
4 Types of Online Communities & Best Practices on How to Use Them

4 Types of Online Communities & Best Practices on How to Use Them

Customer Insights | 4 min read

Customer Insights
Tips for Survey Design and Execution

Tips for Survey Design and Execution

Brand Experience | 3 min read

Customer Insights
Customer Experience
Brand Experience
The Pros and Cons of Word Clouds as Visualizations

The Pros and Cons of Word Clouds as Visualizations

Customer Insights | 3 min read

Customer Insights
Customer Experience
Brand Experience
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