Alison Lutjemeier, Adobe; Christie McAllister, Autodesk; Iva Kralj-Taylor, HBO Max; Nikkia Reveillac, Twitter; Jenna Dorman, Alida
Delivering differentiated, innovative experiences to your customers is imperative in today's digital-first economy. But what does it take to stay connected to your customers and exceed their rapidly changing expectations at every stage of the customer journey?
Hear from Alison Lutjemeier, Group Manager of Customer Feedback Programs at Adobe, and other innovators from leading brands—Twitter, AutoDesk, and HBO Max—who share their insight on driving innovative solutions at scale by keeping a close pulse on direct feedback from their highly engaged customers.
to Rapidly Changing Customer Needs in the Age of Coronavirus
Optimize Your CX Program and Stay Connected to Your Customers
What Can CX Do For You?
Delivering a World-Class Customer Experience
Making CX an Organization-wide Priority
12 Tips for Marketing Research and Insight Pros
How CXM Drives Year-Round Growth in the Tech Industry
The Opportunities & Challenges Building a Community of your Customer's Customers
A Fireside Chat with Sky Betting & Gaming
The Bees Have It
Put Your CX Strategy into Action
Customer Feedback Management Platforms Q2 2021
Insular Life's 360 Customer View
8 Best Practices for Increasing Member Hub Engagement
10 Essential Actions for a Successful Community
And Embrace Evolving Customer Behaviors
What Worked, What Didn't, and Where We Go from Here
with Channel 4 and Verve
Lessons & Best Practices from Top CX Teams
A Case Study with an International Wholesale Company
Designing Experiences in New Markets
Learn how top brands harness customer feedback for growth
The Power of Community-Centered CX
Kramp Groep is Europe’s largest specialist in spare parts and accessories for the ...
How getting to know your customers leads to new product development.
PokerStars Insight Community Managers realize the need for a holistic CXM strategy after ...
In 2020, the global pandemic came with a wave of news stories, changing regulations, and ...
How Prudential Singapore accelerates product growth with customer insights
Feedback from passionate players helps Jam City build momentum in a competitive and ...
Ongoing customer engagement helps SMUD build awareness, exceed marketing KPIs, and shape ...
How AXA Philippines innovates in line with customer needs